METREA MISSION DATA LIMITED

MMD Software Services

MMD provides Integrated Electronic Surveillance (IES) Cloud Service Integration and Management (SIaM) Services. Services include rototyping, R&D, architecture design, integration, development and ongoing support of cloud services relating to Maritime Domain Awareness (MDA), Electronic Warfare (EW) analysis (including Navy), Tactical Data Link and simulation cloud services.

Features

• Helpdesk support and maintenance provisions
• Secure cloud architecture design, prototyping, R&D, machine learning, and AI
• Integration, development and ongoing support of IES
• Electronic Warfare (EW) and ELINT analysis capabilities and software support
• SMEs familiar with IES clouds: Moonlight, AirScape, SHEPHERD, METIS, TELESTO
• Hardware, software and cloud service tailored support
• Security cleared software development team
• EW and Maritime Domain operational and engineering support
• Tactical Data Link and Simulation Software Services
• Secure and accredited classified data processing

Benefits

• Maximises use of flexible/agile approaches
• Enables consistent delivery of cost effective monitoring services
• Maximises use of OSINT, OSINF and big data situational sources
• Extensive experience in multi-service / organisation collaborative delivery
• Leverages cross-customer continual service improvement approach
• Experience of integrating wide ranges of data sources
• Experience of managing and analysing high data volumes
• Experience of shared services between defence and OGDs
• Experience of Maritime Domain Awareness
• Experience of Electronic Warfare (EW) and ELINT processing

£367 to £1,575 a unit a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidteam@mmd.metrea.aero. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

722028267553862

Contact

Metrea Mission Data Limited
07917 623066
bidteam@mmd.metrea.aero

Planning

• Planning service: Yes
• How the planning service works: MMD Software Services help buyers plan how they will implement Integrated Electronic Surveillance (IES) cloud software services by providing suitably qualified and equipped business analysts, solution designers and security architects. Our uniquely experienced consultants have experience of working across this domain, managing the specific challenges to adoption of cloud services, particularly given unique security constraints. We ensure departmental policies for the adoption of Defence cloud services are considered as part of service planning, including compliance with appropriate Joint Service Publications. The user's requirements, concept for use and environment in which the services will need to exist are independently assessed against options for cloud technology. Formal plans are produced to document cloud options and to manage risks from cloud service adoption or migration.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Integrated Electronic Surveillance (IES) Cloud
  • Maritime Situational Awareness Capability (MSAC) Clouds
  • Electronic Warfare (EW) Clouds
  • Tactical Data Link (TDL) and Simulation Clouds
  • Maritime Domain Awareness (MDA) Clouds

Training

• Training service provided: Yes
• How the training service works: MMD provides training to help buyers set up and maintain Integrated Electronic Surveillance clouds. Training is delivered dependent on the customer requirement; it is able to cover the correct selection of cloud services, the planning for cloud service adoption, migration of cloud services, utilisation of the services and on-going maintenance of services. Training varies from interactive online material to multi-week training courses, delivered by domain experts from either our offices or at customer sites.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Integrated Electronic Surveillance (IES) Cloud
  • Maritime Situational Awareness Capability (MSAC) Clouds
  • Electronic Warfare (EW) Clouds
  • Tactical Data Link (TDL) and Simulation Clouds
  • Maritime Domain Awareness (MDA) Clouds

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: The on-boarding service helps buyers to migrate to the cloud and between Integrated Electronic Surveillance cloud services. Having supported planning, we configure cloud services, conducting testing, experimentation, exercising and trialling of the target cloud environments to ensure they are appropriately configured and operating in accordance with required HMG policies and accreditation requirements prior to any migration. We evaluate cloud services for compliance with buyer organisation procurement requirements and scrutiny. We migrate user environments and data on behalf of the user community, ensuring transition plans including parallel operating is coherently managed. Our systems architects and technical staff conduct verification and validation activities to ensure data integrity has been maintained during migration and that network services are operating reliably. We provide monitoring of system performance to ensure KPIs are being adhered to.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Integrated Electronic Surveillance (IES) Clouds
  • Maritime Situational Awareness Capability (MSAC) Clouds
  • Electronic Warfare (EW) Clouds
  • Tactical Data Link (TDL) and Simulation Clouds
  • Maritime Domain Awareness (MDA) Clouds

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: This service helps buyers by providing independent assurance of the quality and performance of their Integrated Electronic Surveillance cloud services. We conduct both qualitative and quantitative assessments of performance, including collection of stakeholder views through facilitated workshops with IES cloud specialists alongside technical assessments using technical resources conversant with the appropriate standards (MIL-STD, STANAG, ISO, etc...). Quality and assurance is reported on in terms of business effect, covering such key areas as international interoperability and adherence to community norms for near-real-time data exchange.

Security testing

• Security services: Yes
• Security services type: Cyber security consultancy

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: MMD provides buyers with comprehensive user management, service management and helpdesk support for Integrated Electronic Surveillance (IES) clouds. Our team is experienced in managing a wide range of IES clouds and are competent in supporting them. We provide suitably skilled and qualified personnel during and outside of working hours to meet buyer needs to ensure cloud services meet operational needs.

Service scope

• Service constraints: No.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Users have the option to add email and Collaborative Working Environment (CWE) Service Desk support at an extra cost. Support is within standard UK Office Hours 09:00 - 17:00 Mon - Fri, excluding Bank Holidays. The target response times are 30 minutes for emails and 60 minutes for CWE.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Our support services are coordinated through a technical account manager, assigned to specific buyers/customers. The account manager will select the support level required based upon the client requirements. The basic level of support provides telephone and e-mail support during normal business working hours as a standard part of the service, the cost being in accordance with the rate card.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 22/11/2017
• What the ISO/IEC 27001 doesn’t cover: NA
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Metrea Mission Data is committed to considerate and sustainable business practices that reduce our impact on the environment. We understand the UK and wider global need to tackle climate change and are fully engaged with projects, learning programmes and activities to meet and exceed contract requirements. ; ; Our published Carbon Reduction Plan is based on BS ISO50005:2021 standard and sponsored by the Department for Business, Energy and Industrial Strategy (BEIS). It includes a commitment to achieving a 50% reduction in Scope 1 and Scope 2 emissions from our baseline in 2021 by 2035, and zero by 2050. ; ; Existing Provision; ; We have the following exiting provisions in place to support environmental provision:; ; • Provide staff with environmental awareness training to meet legal principles and follow organisational practices; • Internal communications (e.g. SharePoint) to highlight environmental good practice ; • Encourage remote / flexible working to reduce the need for commuting and businesses travel ; • Maximise use of web-based meetings to reduce associated business travel ; • Provide a hybrid pool car for business travel; • Provide 2 days per year for all personnel to undertake volunteer work channelled to support local environmental initiatives. ; • Provide a cycle and / or electrical vehicle sacrifice scheme to encourage staff to cycle to work and/or utilise electric vehicle usage; • Have electric charging points at all offices ; • Switch off policy and signage throughout offices; • Follow the 3R’s Recycle, Replace Reuse principles across all business functions; • Any suppliers utilised by the business are assessed for their environmental credentials as part of our onboarding process. ; ; Action Plan; As part of call-off process we will work with the awarding body to agree a contract specific action plan and reporting metrics.

  Equal opportunity

  Diversity and Inclusion are at the heart of Metrea’s culture and reflected in our comprehensive policies ensuring we are compliant with the Equality Act 2010 and provide equal opportunities to employment and progression, protect people from discrimination, recognise, respect and value differences in people, and create a workplace environment where all our personnel feel valued and supported to develop. ; ; Existing Provision; ; We have the following existing provisions in place to support equality of opportunity:; • Inclusive recruiting policy, all interviews are conducted through facilitative means enabling all candidates to be interviewed without boundaries; • Using blind profiles and diverse recruitment panels with two people as a minimum for all interviews; • All roles offer flexible / hybrid working patterns ; • Competency framework in place for all grades and transparent pay bands detailing promotion pathways; • Bonus scheme against individual performance objectives reinforces our commitment to removing inequality.; • Accredited Living Wage employer; • Signatory of the Armed Forces Covenant; • Recognised with a Defence Employer Recognition Scheme (ERS) Silver Award; • A Disability Confident Employer (Level 2); • All staff allocated £1500 each year to all staff for professional development; • Strict safeguards in place to identify and mitigate modern-day slavery issues including whistleblowing mechanisms, confidential grievance procedures (at all levels). Employing the independent, external SeeHearSpeakUp service enabling employees to report any unethical behaviour against themselves or teammates through online, telephone and intranet channels We also have strict employment checks, reinforced with Day 1 Modern Day Slavery training for all staff.; ; Action Plan; As part of call-off process we will work with the awarding body to agree a contract specific action plan and reporting metrics.

  Wellbeing

  Metrea Mission Data, in line with the Health and Safety at Work Act, 1974 is committed to ensuring our business operations are undertaken with due and proper regard for the health and safety of all our employees, visitors and contractors.; ; We understand the importance of health and wellbeing amongst our employees and how factors both inside and outside of the workplace can impact on individuals. Our number one priority is the health, safety, working environment, and wellbeing of our people, and their families.; ; We also appreciate the connection between good physical and mental health and an inclusive working environment to our productivity, performance and ultimately success.; ; Existing Provision; ; We have the following existing provisions in place to support the wellbeing of our employees: ; ; • A Health and Safety policy setting out our commitment to ensuring all necessary resources are made available to provide and maintain a safe working environment; • Private healthcare available to staff and family members ; • All staff have access to a Level 3 Mental Health First Aider; • Bike to Work salary sacrifice scheme; • All staff have free access to a complete wellness solution via the ARVRA app ((includes access to workouts, recipes and nutritional advice, life coaching, stress management, financial wellbeing and hormone coaching); • All staff and family members have access to flexible and discounted gym access via Gympass; • Signed up to the Mental Health at Work commitment to improve and support the mental health of our employees; • Signed up to the Menopause at Work pledge.; ; Action Plan; As part of call-off process we will work with the awarding body to agree a contract specific action plan and reporting metrics.

Pricing

• Price: £367 to £1,575 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidteam@mmd.metrea.aero. Tell them what format you need. It will help if you say what assistive technology you use.