Feel Created LTD

Digital marketing support services

We offer a full range of digital marketing services. We create a marketing strategy that is tailored to match your needs. It's designed to deliver better value from your marketing investment by enhancing your online presence, raising awareness of your products and services and increasing engagement with your customers.

Features

• Adaptable bespoke website creation, matching brand and supporting your campaigns
• Copywriting, PR, animation, motion graphics, video, digital content creation
• Digital strategy planning and management
• Digital and social channel management
• Audits for SEO, website, user experience and recommendations
• Email marketing with template design
• Campaign management
• Online / in-person training and mentoring across your digital channels
• Staging and development environments included
• Block, retainer and hourly rates available

Benefits

• Raises awareness to your products and services
• Increase engagement with your customers new and old
• Expert advice from a full service digital agency
• Improve organic search results
• Align your goals with your digital assets and strategy
• Services tailored to match customer needs and budget
• Friendly and comprehensive support

£65 to £100 a unit an hour

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@feelcreated.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

722726657994676

Contact

Ian Long
01924 802 185
hello@feelcreated.com

Planning

• Planning service: Yes
• How the planning service works: We work with our clients to identify their needs for our service through online or face-to-face meetings developing a detailed digital marketing strategy to move forwards with.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Optimised web hosting
  • Website design and development
  • Immersive space design and planning

Training

• Training service provided: Yes
• How the training service works: Training is performed either online (via video call) or face-to-face. Where training is performed online, we will provide an option to record the session and make this available for future use by your internal team.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Website design and development
  • Immersive space design and planning
  • Social media
  • Digital marketing

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We can help our clients migrate to our service. This begins with an initial consultation with them, followed by more in-depth analysis of their needs to identify the suitability of the suggested service. Once the service is confirmed as acceptable by our client we will take care of full migration and set-up of all aspects of the service
• Setup or migration service is for specific cloud services: Yes
• List of supported services: Website design and development

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Depending on the marketing support chosen we will identify key SLA's relating to the various areas of the service package.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: Our maintenance services are fully managed, taking the hassle out of day-to-day website maintenance for our clients and ensuring the stability of the website. support includes regular back-ups as well as hosting on a WordPress-optimised server solution held on a UK London-based Cloud server within an ISO 27001:2013 certified data centre managed by our server supplier. The server receives regular security patches and data is encrypted at REST. ; ; DNS is served over Cloudflare for additional security and performance benefits. Options for audits of the site can also be included.

Service scope

• Service constraints: The service is subject to our terms of business which can be found on this page.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We aim to respond to all queries within 2 hours and action timeframes as specified below, during normal working days (Monday - Friday, 9am to 5pm). Requests made on a weekend would be responded to as soon as possible.; ; Severe / Urgent Priority Issue:; 8 Hours (within normal working hours. A key contact would also be supplied for such eventualities); ; Medium Priority Issue:; 2 Working Days; ; Low Priority Issue:; 5 Working Days
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: As standard, support is offered including security patch updates within the cloud hosting and support aspect of the services.; ; Management of the WordPress installation is included and subject to the chosen frequency of the selected package.; ; Additional levels of support are available with 'general purpose' hours can be purchased at an additional cost

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: Data centre provider for website hosting is ISO 27001:2013 certified

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We're committed to operating as a carbon-neutral supplier (through our own calculations) with a long-term target to become formally accredited. We offset unavoidable carbon through Ecologi's carbon offsetting scheme and we plant trees every month too. We advise our clients to reduce the carbon footprint of their website builds by request and hosting websites on our green hosting service.

  Tackling economic inequality

  We are committed to working with local suppliers where necessary. We also offer work experience placements or internships and are committed to utilising apprenticeship schemes as possible.

  Equal opportunity

  At Feel Created, we are fully committed offering equal opportunities in the workplace. We believe that all individuals deserve to be treated with respect and fairness, and our policies reflect this ethos. We provide equal employment opportunities to all applicants and employees without regard to age, disability, gender, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, color, nationality, ethnic or national origin, religion or belief, or sexual orientation. We are committed to fostering a culture where everyone's talents are valued, and opportunities are available to all on the basis of merit and potential.

  Wellbeing

  Feel Created acknowledges its responsibility to safeguard the health, safety, and wellbeing of everyone impacted by its operations, whether on its own property or at client sites. Our approach to wellbeing includes: Mental Health Awareness Recognising the growing importance of mental health awareness we will provide support to our team as needed. We also encourage our team to break away from their screens and go for walks or have walking meetings within the National Trust grounds of our office environment. Regular Check-Ins Employee wellbeing is an integral part of our performance management. Regular one-on-one meetings and check-ins prioritise wellbeing alongside performance objectives and goal setting. Healthcare and general benefits We have established a scheme for our employees to be able to reclaim money against healthcare expenses, such as the purchase of glasses, dental care and other treatments. The scheme also gives access to discounts at various shops. In addition, we actively review our approach to health and safety to ensure our commitments to wellbeing are met.

Pricing

• Price: £65 to £100 a unit an hour
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@feelcreated.com. Tell them what format you need. It will help if you say what assistive technology you use.