SQUARCLE CONSULTING LTD

SIAM and ITSM Consultancy

Squarcle Consulting Ltd specialises in SIAM and ITSM consultancy, providing comprehensive strategies for seamless service integration and management. We ensure optimal IT service delivery and support, aligning with your unique business objectives to enhance efficiency and foster continuous service improvement in technology management.

Features

• Service Integration and Management (SIAM) /Multi Supplier Sourcing
• Service Management in the Cloud (interoperability)
• IT Service Management Tool Selection & Implementation
• IT Target Operating Model Creation
• Digital Services & IT Strategy
• Service Catalogue Development
• Agile Service Management / DevOps Adoption
• Service Transition & Assurance

Benefits

• Access to experienced ITSM / SIAM expertise
• Increased value and benefits from key ITSM tool sets
• Focus on desired business outcomes and a road-map to success
• Effective control over multiple third party suppliers
• Implementation new Service Delivery models

£300 to £2,200 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Sales@squarcle.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

722751202453366

Contact

Angus Fay
07787 403907
Sales@squarcle.co.uk

Planning

• Planning service: Yes
• How the planning service works: Squarcle Consultancy Ltd assist clients in designing the organisational structure required to deploy and oversee cloud hosting and software services. This includes specifying the ITSM and ESM tools essential for cloud service management and formulating a service model that facilitates efficient cloud service governance. ; ; Example services include business analysis , solution design, transition and architecture.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Microsoft Azure
  • Amazon Web Services
  • Google Cloud

Training

• Training service provided: Yes
• How the training service works: Squarcle Consultng Ltd provide ITIL training for client personnel engaged in the implementation and management of cloud software and hosting services. Moreover, we can provide tailored on-site coaching and mentoring for client IT Service Management staff, facilitating knowledge sharing and enhancing their development to effectively handle the transition to, and management of, cloud software and hosting services. This includes adapting operational methods for overseeing cloud suppliers as opposed to conventional Managed Service Providers (MSPs).
• Training is tied to specific services: Yes
• Services the training service works with:
  • Microsoft Azure
  • Amazon Web Services
  • Google Cloud

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Squarcle Consulting Ltd work with clients establish the organisational framework necessary for the deployment and administration of cloud hosting and software services. We also determine the ITSM or ESM tools required for effective cloud service management and develop a service model that supports proficient cloud service operations. Furthermore, we assist clients in outlining the necessary steps and transitional phases for moving from legacy systems to cloud-based services or transitioning between cloud service providers.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Microsoft Azure
  • Amazon Web Services
  • Google Cloud

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Squarcle Consulting Ltd work with clients in structuring their organisation to ensure the delivery of robust service quality assurance and performance testing. Our role includes identifying the necessary ITSM or ESM tools to oversee these processes and creating a service model that promotes efficient quality assurance and performance testing for cloud services. In addition, we guide clients through the process of establishing the steps and transitional stages required to implement comprehensive quality assurance and performance testing services.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security incident management
  • Security audit services

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Our extensive suite of services encompasses comprehensive support for client cloud services. This suite includes managing users, overseeing services, designing systems, facilitating migrations, provisioning resources, orchestrating workflows, and providing helpdesk support. These services are available as a complete managed solution or as a supplement to your existing in-house resources. Whether managing these services directly for you or bolstering your current team with our skilled and seasoned experts, we are equipped to enhance your capabilities to meet your business objectives.

Service scope

• Service constraints: Squarcle Consulting Ltd works collaboratively with its customers to design and optimise delivery, which seeks to mitigate any potential constraints.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: As standard: Mon - Fri - 0900-1700 (out of hours by exception and at cost) Sat-Sun - By exception and at cost Elevated support arrangements can be negotiated as required by the client.; ; Service Level Agreements are tailored to meet the needs of the client and can be negotiated accordingly.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 A
• Web chat accessibility testing: Squarcle Consulting Ltd will work with the client to ensure a tailored approach to accessibility testing to ensure the needs of the business is met.
• Support levels: Squarcle Consulting Ltd implement a triage system that determines the sequence for escalating incidents. During the initial evaluation, we take actions based on the incident’s impact to the client. This enables us to rank incidents on a scale from Priority 1 to Priority 4.; ; Example Support Levels:; ; Priority 1 - Critical:; ; Priority 1 incidents are likely to critically impact your ability to conduct business. We’ll respond to a Priority 1 incident within 1 hour.; ; Priority 2 - High Impact Disruption:; ; Priority 2 incidents are high-impact problems that interrupt your organisation, but there’s still capacity to continue to be productive. We’ll respond to a Priority 2 incident within 4 hours.; ; Priority 3 - Minor Impact Disruption:; ; Priority 3 incidents are medium-to-low impact problems that comprise of limited loss of non-critical business functionality. We’ll respond to a Priority 3 incident within 8 hours.; ; Priority 4 – Information Request:; ; Priority 4 issues include requests that do not fall within the Priority 1 – Priority 3 classifications. We’ll respond to a Priority 4 incident within 24 hours.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  As an SME we recognise how crucial it is that we show strong leadership in committing to move all our activities to become net zero by 2040, 10 years ahead of the government target of 2050. Although Squarcle’s contribution to carbon emissions is minor, our Carbon Reduction Plan seeks to commit to making material changes to our buildings, transportation behaviours, minimising waste, and how we can encourage sustainable behaviours to deliver reductions in carbon emissions. We project that carbon emissions will decrease over the next five years to 33.31 tCO2e by 2026, a 50% reduction. Emissions from Squarcle’s office building is projected to be half of overall emissions from Squarcle operations. We will reduce energy consumption through improved energy efficiency measures and increase the use of renewable energy. We will use a green energy provider and utilise Bristol’s commercial tenant Sustainable Occupancy Pack to action carbon reduction initiatives. Squarcle is ISO14001 Environmental Management Systems accredited and continuously review operations against the standard to identify any compliance gaps. We will implement a bike to work scheme and provide facilities at our offices including bike storage and showers; encourage car sharing and the use of public transport to cut commuting emissions. Squarcle will maintain hybrid approach to working which supports homeworking and brings a reduction in the amount of carbon generated through employee commuting. During this framework period, we will buy three electric vehicles and end the use of diesel vehicles. In addition, we will hire electric vehicles rather than combustion alternatives (car usage is approximately 8% of Squarcle emissions). Further, our ThinkLocal policy ensure we use local businesses to achieve environmental objectives together, this not only benefit the environment (localised supply chains) but encourages local face-to-face meetings further reducing carbon emissions. Our company initiatives are quarterly audited by our Compliance Officer.

  Tackling economic inequality

  Squarcle is committed to address its responsibilities within the UK’s Social Value Model during the delivery of all our engagements. Actions we would take to support our Client with any of the SV themes would depend on the Social Value Model Award Criteria (MACs) deemed relevant to the contract. We have a roadmap in place to deliver our initiatives and commitments against all 5 themes. We will bring in our SV Lead to host a session with our Client to help define effective and realistic measures to drive SV initiatives during contract delivery. We aim to tackle economic equality by creating a number of new positions, these will be central to the growth of Squarcle while ensuring we support the local community. We are committed to creating Full Time Equivalent (FTE) positions in deprived areas e.g., South-West and North-West England, FTE for service leavers and to support project deliveries. We use local advertising tools sourcing website maintenance specialists and printing facilities. We aim to increase work placements for service leavers and maintain a workforce where 30% or greater of people have backgrounds with barriers to employment and/or from deprived areas. As an SME, we don’t have a supply chain in the conventional sense, we remain committed to optimising our internal processes, fostering innovation, and delivering exceptional value to our Clients. To increase supply chain resilience and capacity, Squarcle fosters a diverse and inclusive supply chain that reflects the broader society and contributes to economic growth and innovation. As part of our equal opportunity policy Squarcle is committed to promoting equality, diversity, and inclusion within the company and reducing the disability employment gap. We aim to achieve this by instigating initiatives. We have set specific goals and action plans to address various aspects of diversity and create a more inclusive workplace.

  Equal opportunity

  Squarcle is committed to address its responsibilities within the UK’s Social Value Model during the delivery of all our engagements. Actions we would take to support our Client with any of the SV themes would depend on the Social Value Model Award Criteria (MACs) deemed relevant to the contract. We have a roadmap in place to deliver our initiatives and commitments against all 5 themes. We will bring in our SV Lead to host a session with our Client to help define effective and realistic measures to drive SV initiatives during contract delivery. We aim to tackle economic equality by creating a number of new positions, these will be central to the growth of Squarcle while ensuring we support the local community. We are committed to creating Full Time Equivalent (FTE) positions in deprived areas e.g., South-West and North-West England, FTE for service leavers and to support project deliveries. We use local advertising tools sourcing website maintenance specialists and printing facilities. We aim to increase work placements for service leavers and maintain a workforce where 30% or greater of people have backgrounds with barriers to employment and/or from deprived areas. While we do not have a supply chain in the conventional sense, we remain committed to optimising our internal processes, fostering innovation, and delivering exceptional value to our Clients. To increase supply chain resilience and capacity, Squarcle fosters a diverse and inclusive supply chain that reflects the broader society and contributes to economic growth and innovation. As part of our equal opportunity policy Squarcle is committed to promoting equality, diversity, and inclusion within the company and reducing the disability employment gap. We aim to achieve this by instigating initiatives. We have set specific goals and action plans to address various aspects of diversity and create a more inclusive workplace.

  Wellbeing

  At Squarcle, we are committed to supporting the physical, mental health and wellbeing of our staff. We do this through structural approaches like promoting hybrid working, and making sure each employee has access to a Mental Health Aider to support their personal and professional development. We also have more informal initiatives, such as ‘coffee roulette’ sessions and free fruit in the office every Monday, and regular talks run by senior leaders on topics such as imposter syndrome and depression. Junior colleagues are regularly involved in organising these initiatives, with strong representation on our Diversity and Inclusion Committee, and proactive requests to plan events for Mental Health Awareness Month this May.; We influence staff, clients, and our communities to adopt similar approaches, e.g. by publicly praising (via LinkedIn) our employees achievements (through Annual Awards Night), and by individuals talking openly in weekly Townhall sessions.; We believe in playing a positive role in society by fundraising and volunteering our time to causes that matter to our people e.g. Movember movement. We support a local charity on an annual basis by organising hackathon sessions and youth training days in addition to financial donations.

Pricing

• Price: £300 to £2,200 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Sales@squarcle.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.