SmartViz Ltd

SmartViz Digital Twin for Buildings

Do you want to save space and energy costs in your buildings, while also improving productivity and wellbeing?

SmartViz's IoT sensors powered digital twin shows you how your building are used, and where space and energy is wasted.

Boost space utilisation. Enhance productivity. Save energy costs. Accelerate to Net Zero.

Features

• A unique Digital-Twin-In-A-Box with IoT sensors
• Easy to install, pre-configured 'peel-and-stick' sensors
• Award winning digital twin application SmartViz
• Intuitive, dynamic 2D/3D visualization in realtime
• Live trends, alerts and recommendations
• A unique AI engine powered by over 20 million datapoints
• A unique predictive modelling and what-if scenario planning capability
• GDPR compliant occupancy and air quality monitoring sensors with gateway
• Options to upgrade to advanced sensors and building optimisation modules
• Integrate data from existing sensors, BMS, booking and other systems

Benefits

• Optimise space to reduce costs and improve staff experience
• Reduce energy consumption
• Boost workplace productivity and wellbeing
• Increase revenue and enhance visitor experience in cultural venues
• Accelerate to Net Zero
• Optimise your property strategy and operations
• Turn your buildings data into actionable insights and outcomes
• Integrate systems, eliminate data silos with single source of truth
• Optimise building operations and maintenance with scenario planning
• Transform user and stakeholder engagement with intuitive visualisations

£300 to £3,000 a licence a month

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at shrikant@smart-viz.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

722854137942181

Contact

Shrikant Sharma
07900565848
shrikant@smart-viz.com

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: No limitations.
• System requirements:
  • Compatible browsers - Chrome, Edge etc
  • PC, Mac, Tablets

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 48 hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Additional on-site support provided at a flat rate (£80/hour) plus expenses.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: The SmartViz platform is ultra intuitive and it is self explanatory for the users, therefore onboarding is quick.; We do provide online training and user documentation on it.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: We provide the users a download link to access and extract all data from the cloud.
• End-of-contract process: At the end of the contract the user can extend it by paying for additional license fee. If they do not wish to continue the application access is disabled and all customer data is locked, so it's ready to be enabled when the customer wants to continue again.; If the customer would like to end the contract permanently they have the option to extract all their data which is then deleted from the cloud.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Tablet version is similar to desktop version.; Mobile version has some limitations with the charts but the visualisation is available directly.
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: Access raw and aggregated data.; Upload datasets and 2D/3D models.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: - User profiles to control access to various datasets; - Configure reporting

Scaling

• Independence of resources: The services are all hosted on the cloud, with a scalable resource availability, ensuring minimal impact on user experience due to demand.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microshare

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Csv, excel, or pdf reports.; Powerbi reports; API allows access to the core datasets for their own bespoke formatting and exporting.
• Data export formats:
  • CSV
  • ODF
• Data import formats:
  • CSV
  • ODF

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We have partnership with the cloud vendors such as Microsoft to provide 99% availability.
• Approach to resilience: Available on request.
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
• Access restrictions in management interfaces and support channels: We use secure passwords and two-factor authorisation on the front end interface as well as backend databases.; Different users are assigned appropriate access rights: read, write, delete, admin, superuser, etc.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We have third party professionals employed to implement, check and ensure information security policies.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We work with the clients to adapt the configuration and change management processes to suit them.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We have deployed third party consultants to implement and support us through the vulnerability management process.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We have employed third party professionals to implement and support us through protective monitoring.
• Incident management type: Supplier-defined controls
• Incident management approach: Users report incidents through our online portal - they can also track the progress and reports through the portal.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Equal opportunity:

  Equal opportunity

  SmartViz Ltd. is determined to develop as an organisation comprising a diverse and inclusive practice, which reflects the varied cultures of the communities and clients we serve – a culture where all our people, irrespective of gender identity, ethnic or national origin, sexual orientation, marital or civil partner status, pregnancy, race, age, religious belief, or disability have the support and opportunities to reach and exceed their potential.; ; We strive to create a safe and inclusive workplace for all our employees to bring their whole selves to work and be accepted for who they are.; ; By looking at our business practices and activities through a diversity lens, we will continue to enhance our people practices, and in addressing bias and supporting the development and visibility of underrepresented employees, we aim to further promote the rich diversity of our employees’ experiences, talent and ideas.

Pricing

• Price: £300 to £3,000 a licence a month
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at shrikant@smart-viz.com. Tell them what format you need. It will help if you say what assistive technology you use.