SmartViz Ltd

SmartViz Digital Twin for Buildings

Do you want to save space and energy costs in your buildings, while also improving productivity and wellbeing?

SmartViz's IoT sensors powered digital twin shows you how your building are used, and where space and energy is wasted.

Boost space utilisation. Enhance productivity. Save energy costs. Accelerate to Net Zero.

Features

  • A unique Digital-Twin-In-A-Box with IoT sensors
  • Easy to install, pre-configured 'peel-and-stick' sensors
  • Award winning digital twin application SmartViz
  • Intuitive, dynamic 2D/3D visualization in realtime
  • Live trends, alerts and recommendations
  • A unique AI engine powered by over 20 million datapoints
  • A unique predictive modelling and what-if scenario planning capability
  • GDPR compliant occupancy and air quality monitoring sensors with gateway
  • Options to upgrade to advanced sensors and building optimisation modules
  • Integrate data from existing sensors, BMS, booking and other systems

Benefits

  • Optimise space to reduce costs and improve staff experience
  • Reduce energy consumption
  • Boost workplace productivity and wellbeing
  • Increase revenue and enhance visitor experience in cultural venues
  • Accelerate to Net Zero
  • Optimise your property strategy and operations
  • Turn your buildings data into actionable insights and outcomes
  • Integrate systems, eliminate data silos with single source of truth
  • Optimise building operations and maintenance with scenario planning
  • Transform user and stakeholder engagement with intuitive visualisations

Pricing

£300 to £3,000 a licence a month

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bd@smart-viz.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

7 2 2 8 5 4 1 3 7 9 4 2 1 8 1

Contact

SmartViz Ltd SmartViz BD
Telephone: 07900565848
Email: bd@smart-viz.com

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints
No limitations.
System requirements
  • Compatible browsers - Chrome, Edge etc
  • PC, Mac, Tablets

User support

Email or online ticketing support
Email or online ticketing
Support response times
48 hours
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Additional on-site support provided at a flat rate (£80/hour) plus expenses.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
The SmartViz platform is ultra intuitive and it is self explanatory for the users, therefore onboarding is quick.
We do provide online training and user documentation on it.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
We provide the users a download link to access and extract all data from the cloud.
End-of-contract process
At the end of the contract the user can extend it by paying for additional license fee. If they do not wish to continue the application access is disabled and all customer data is locked, so it's ready to be enabled when the customer wants to continue again.
If the customer would like to end the contract permanently they have the option to extract all their data which is then deleted from the cloud.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Tablet version is similar to desktop version.
Mobile version has some limitations with the charts but the visualisation is available directly.
Service interface
No
User support accessibility
None or don’t know
API
Yes
What users can and can't do using the API
Access raw and aggregated data.
Upload datasets and 2D/3D models.
API documentation
Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
- User profiles to control access to various datasets
- Configure reporting

Scaling

Independence of resources
The services are all hosted on the cloud, with a scalable resource availability, ensuring minimal impact on user experience due to demand.

Analytics

Service usage metrics
No

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Microshare

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Csv, excel, or pdf reports.
Powerbi reports
API allows access to the core datasets for their own bespoke formatting and exporting.
Data export formats
  • CSV
  • ODF
Data import formats
  • CSV
  • ODF

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
We have partnership with the cloud vendors such as Microsoft to provide 99% availability.
Approach to resilience
Available on request.
Outage reporting
Email alerts

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
Access restrictions in management interfaces and support channels
We use secure passwords and two-factor authorisation on the front end interface as well as backend databases.
Different users are assigned appropriate access rights: read, write, delete, admin, superuser, etc.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

Access to user activity audit information
You control when users can access audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
You control when users can access audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
We have third party professionals employed to implement, check and ensure information security policies.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
We work with the clients to adapt the configuration and change management processes to suit them.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
We have deployed third party consultants to implement and support us through the vulnerability management process.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We have employed third party professionals to implement and support us through protective monitoring.
Incident management type
Supplier-defined controls
Incident management approach
Users report incidents through our online portal - they can also track the progress and reports through the portal.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Social Value

Equal opportunity

Equal opportunity

SmartViz Ltd. is determined to develop as an organisation comprising a diverse and inclusive practice, which reflects the varied cultures of the communities and clients we serve – a culture where all our people, irrespective of gender identity, ethnic or national origin, sexual orientation, marital or civil partner status, pregnancy, race, age, religious belief, or disability have the support and opportunities to reach and exceed their potential.

We strive to create a safe and inclusive workplace for all our employees to bring their whole selves to work and be accepted for who they are.

By looking at our business practices and activities through a diversity lens, we will continue to enhance our people practices, and in addressing bias and supporting the development and visibility of underrepresented employees, we aim to further promote the rich diversity of our employees’ experiences, talent and ideas.

Pricing

Price
£300 to £3,000 a licence a month
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bd@smart-viz.com. Tell them what format you need. It will help if you say what assistive technology you use.