Microsoft Cloud Core Management Service
This service offers remote support and management for your Microsoft Cloud infrastructure. We focus on the core technologies in Azure and M365, ensuring we cover the platforms and systems that power the majority of businesses. This is a Cloud first service but we cover hybrid and apps at the endpoint.
Features
- Daily health checks on core Microsoft infrastructure services, per customer
- Proactive recommendations for service optimisation and best practice
- Monthly Service Review Meetings with our Engineering team and CTO
- Quarterly Business Reviews offer look-ahead planning and advice
- Service health dashboards to surface actionable data
- Optional extended hours and follow the sun support
- We build a customer specific knowledge base of your needs
- Includes SharePoint Online, OneDrive and Exchange Online
- Includes Tenant and Subscription level management and support
Benefits
- We aim to be a trusted advisor for your team
- Your Microsoft Cloud is continuously managed, monitored and improved
- Break-fix support is here to help when things fail
- Proactive Engineering provides advice and continous improvement
- Regular Service and Quarterly meetings ensure communication and planning throughout
- Expert advice guides you with planning out your strategies
- We provide a personal service that understands your unique challenges
- Our team stays current with best practices and product developments
- Our service grows alongside your own business
Pricing
- Education pricing available
Service documents
Request an accessible format
Framework
G-Cloud 15
Service ID
7 2 2 9 2 5 5 7 4 9 9 1 6 8 1
Contact
INDIKO DATA LIMITED
Paul Easter
Telephone: 08081641900
Email: sales@indikodata.com
About your service
- Service categories
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Cloud Support Services
Managed Cloud
Managed Private Cloud
- Managed Private IaaS
- Managed Private SaaS/PaaS
- Application management
Managed Public cloud
- Managed Public IaaS
- Managed Public SaaS/PaaS
- Application management
Managed Hybrid Cloud
- Managed Hybrid IaaS
- Managed Hybrid SaaS/PaaS
- Application management
Service scope
- Service constraints
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Service only available remotely. Service costs do not include any Microsoft fees for usage or subscriptions etc. Core service hours are 9am - 530pm M-F not including UK Holidays but extended hours and 24x7 are available at additional cost. This service focusses on core management and support of Azure and Modern Work systems. Whilst that work may stretch into other areas of skill, we wish to confirm that this is:
-- Not a Security monitoring service, such as MSSP/SOC/NOC
-- Not Backup or DR-as-a-service
-- Not a Compliance and Risk monitoring service
User support
- Email or online ticketing support
- Yes
- Support response times
- During 9am to 530pm on UK working days we respond within 4 hours. Resolution times vary depending on the ticket. Our current target first communications is within 30 minutes. Extended hours of service are available as an option within the contract, though response times are the same across those extended hours.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- We provide support within normal UK working hours or via extended hours as a contract option but the methods, services and response are the same. Our team is structured into Support and Engineering and tickets are escalated or assigned as required. We also have technically capable Senior Managers. Each customer will be aligned to a representative of Support, Engineering and Senior Management as points of contact. We offer typical levels of ticket status and impact but we can offer some customisation per customer as part of the service. All support is provided remotely though we do have the ability to provide some staff to site at an additional cost.
Resellers
- Supplier type
- Reseller providing extra support
- Organisation whose services are being resold
- Microsoft
Staff security
- Staff security clearance
- Staff screening not performed
- Government security clearance
- None
Pricing
- Discount for educational organisations
- Yes
Architecture roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Technical architect | £950.00 |
Chief digital and data roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Chief technology officer | £1,200.00 |
IT operations roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Infrastructure engineer | £650.00 | |
| Senior infrastructure engineer | £800.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Service desk analyst | £550.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Citation
- ISO/IEC 27001 accreditation date
- Sunday 18 August 2024
- What the ISO/IEC 27001 doesn’t cover
- Software Development (not a service we offer) and Physical Security (we have no company premises or facilities)
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- No
- Quality management systems (QMS)
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- D6f7f6f7-aa17-4248-acf6-a61e417e2832
- Cyber essentials plus
- Yes
- Please provide your Cyber Essentials Plus Certificate Number
- 75a03a93-15b6-43b3-9951-0bdb3f7c3646
- Other security certifications
- No
Social value
- Section B - Commitment for Future: Delivery
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Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
- Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
- Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
- Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
- Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
- Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
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Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.
- Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
- Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
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Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises
- Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
- Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
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Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero
Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.
- Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
- Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
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Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 6: Employment and training: For those who face barriers to employment
- Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
- Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
- Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
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Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.
- Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
- Understanding of issues relating to entering the contract workforce
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Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.
Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.
- Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
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