AGILYX EMEA LTD
Certinia- Set up, Consultancy and Training services
Agilyx’s unique Implementation and Project Management methodology seamlessly complements Certinia. With in-depth understanding of Certinia and the Salesforce platform, Agilyx delivers solutions that fit your requirements, timeline and budget.
Features
- Global Software Implementation Experience
- Finacial Force certified consultants
- Set up, Training and Configuration of services
- Leading practice expertise
- In -house development team
- System healthchecks
- Ongoing Managed services & enhanced support
- Change management Consultancy
Benefits
- Reduced deployment times
- Faster time to value
- Reduced business risk and cost
- Improved adoption and employee productivty
- Lower cost customisation and systems integration
- Optimise application use
Pricing
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at julie.taylor@agilyxgroup.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 15
Service ID
7 2 3 2 0 4 5 2 6 7 7 0 9 1 9
Contact
AGILYX EMEA LTD
Julie Taylor
Telephone: 01628 637266
Email: julie.taylor@agilyxgroup.com
About your service
- Service categories
-
Cloud Support Services
Cloud Migration Planning
- Enterprise architecture
- Architecture options analysis
- Delivery Road-mapping
Service scope
- Service constraints
- None that we are aware of
User support
- Email or online ticketing support
- Yes
- Support response times
- Certinia has 2 key offerings for Support; "Standard Success" comes included as part of the subscription service. Standard response under "Standard Success" offers 7am to 5.30pm support during the working week (Mon - Fri). Response time is within 2 working days. "Premier Success" offers 24 x 7 for standstill and critical issues. Response times under Premier Success is 1 hour for standstill, 2 hours for critical and for other problems - 6 hours. Only Premier Support offers weekend support.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), 7 days a week
- Web chat support
- No
- Support levels
- In addition to Certinia provided support desk . Agilyx offers managed services support post go live to Certinia customers. This can be purchased as part of our Consultancy as a Service offering. Hourly rates are in the range of £90- £150.
Resellers
- Supplier type
- Reseller providing extra support
- Organisation whose services are being resold
- Certinia
Staff security
- Staff security clearance
- Staff screening not performed
- Government security clearance
- None
Pricing
- Discount for educational organisations
- Yes
Architecture roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Solution architect | £1,280.00 | £1,280.00 |
| Senior solution architect | £1,280.00 | £1,280.00 |
| Lead solution architect | £1,280.00 | £1,280.00 |
| Principal solution architect | £1,280.00 | £1,280.00 |
Data roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data analyst | £1,280.00 | £1,280.00 |
IT operations roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Change and release manager | £1,280.00 | £1,280.00 |
Product and delivery roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Business analyst | £1,280.00 | £1,280.00 |
Software development roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Developer | £1,280.00 | £1,280.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- NQA Certification Ltd
- ISO/IEC 27001 accreditation date
- Thursday 15 February 2018
- What the ISO/IEC 27001 doesn’t cover
- The scope of this approval is applicable to: The design, development, provision and support of Unit4 software products and associated consultancy, technical and managed IT services. Statement of Applicability v2. The scope covers all UK activities, and also include Global activities, hosting, SaaS etc
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- Yes
- Who accredited the ISO 9001 certification
- QAS International
- ISO 9001 accreditation date
- Monday 10 November 2025
- What the ISO 9001 doesn’t cover
- We are excluded from Monitoring and Measuring equipment.
- Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- Yes
- Who accredited the PCI DSS certification
- SyberNet Self Assessed Certification
- PCI DSS accreditation date
- Saturday 14 January 2017
- What the PCI DSS doesn’t cover
- The service is deployed as a hosted service, via our partner SyberNet, who are required to run and maintain it in a PCI compliant environment. Sybernet are currently a Level 2 service provider with less than 300,000 transactions annually and so they complete an SAQ, a Quarterly scan by an ASV (they use Qualys as their Approved Scanning Vendor) and provide an attestation of compliance (AOC).
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- 29a5e660-848c-4905-bd25-51c0df414642
- Cyber essentials plus
- No
- Cyber Essentials Alternative
- None of the criteria
- Other security certifications
- Yes
- Any other security certifications
-
- ISO 270017
- SOC 1 (type 1 and 2)
- SOC 2
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
- Plans to engage the contract workforce in deciding the most important workplace issues to address
- Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
- Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
- Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
- Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
- Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
- Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
- Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
- Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
- Volunteering opportunities for staff
-
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at julie.taylor@agilyxgroup.com.
Tell them what format you need. It will help if you say what assistive technology you use.