NOVO-K LIMITED
BuyingStation - Support Services
Novo-K partners with authorities to streamline the onboarding of new users to the BuyingStation platform. Managing setup, configuration (including branding and user permissions) and training for all users.
Ensuring all data is uploaded and rigorously validated, maintaining communications with stakeholders for optimal readiness and suitability.
Features
- Tailored platform setup including customisation with client branding.
- Comprehensive user permissions configuration.
- Training sessions for new users.
- Active collaboration for accurate data upload, contracts and supplier details.
- Thorough review and validation process for suppliers and contracts.
- Ongoing communication with key stakeholders and suppliers.
Benefits
- Secure access control ensures platform security and privacy.
- Smooth adaptation and effective use of platform by new users.
- Rigorous review and validation of supplier and contract information.
- Seamless data integration and issue resolution.
- Platform fully operational from first login, enhancing productivity, limiting downtime.
Pricing
£550 a unit
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at anna.pauly@novo-k.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
7 2 3 4 4 2 9 3 3 4 1 5 4 2 7
Contact
NOVO-K LIMITED
Anna Pauly
Telephone: 0330 139 7969
Email: anna.pauly@novo-k.com
Planning
- Planning service
- Yes
- How the planning service works
- Utilising our in-house team, we can support clients through every step of the process and provide video tutorials, manuals and training.
- Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
- BuyingStation - Sourcing to Contract Platform
Training
- Training service provided
- Yes
- How the training service works
- We offer clients training through video tutorials, manuals and web training.
- Training is tied to specific services
- Yes
- Services the training service works with
- BuyingSolution - Sourcing to Contract Platform
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- We support clients that want to move between an existing procurement platform and our own platform BuyingStation through project management and in-house procurement managed services.
- Setup or migration service is for specific cloud services
- Yes
- List of supported services
- BuyingStation - Sourcing to Contract Platform
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- We continuously monitor and evaluate the platform, actively seeking user feedback to enhance performance.
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
- Hosting or software provided by your organisation
- How the support service works
- Through online and offline live support for technical and procurement help.
Service scope
- Service constraints
-
Novo-K partners with Contracting Authorities to provide a seamless onboarding process for new users on the BuyingStation platform. The setup includes branding customisation and user permissions configuration.
Novo-K also offers induction training to ensure users can efficiently navigate the platform. Additionally, the integration of Suppliers and Contracts involves close collaboration with stakeholders for uploading essential data, making BuyingStation accounts ready for immediate use.
Suppliers and contracts undergo a review and validation process to ensure their suitability. This process is supported by ongoing communication with stakeholders and suppliers, maintaining high service delivery standards.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Our Service Level Agreement (SLA) guarantees a response time of four working hours, from Monday to Friday, between 9 a.m. and 5 p.m.
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- Web chat
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- None or don’t know
- How the web chat support is accessible
- Web chat is available through the Novo-K website
- Web chat accessibility testing
- N/A
- Support levels
-
- Email and web support are available.
- Support services for BuyingStation are provided free of charge.
- Technical Engineering support is offered for BuyingStation.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Security Clearance (SC)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
At Novo-K, we are driving change by putting sustainability at the heart of everything we do. We are carbon neutral and dedicated to the principles of sustainable and responsible procurement. Through our charity partners, we support important initiatives that help disadvantages communities and plant trees to fight climate change.
We are members of the Ecologi initiative. Ecologi facilitates the funding of climate offset projects and tree planting around the world. Committed to net- zero, we have planted over 6000 trees in our Ecologi forest and with 92t of carbon reduction.Covid-19 recovery
Novo-K is committed to playing its part in the Covid-19 pandemic recovery, and is aware of the importance of Micro and small enterprises (SMEs) in delivering this. Novo-K's policy is to contribute positively to local communities and other businesses in assisting in the recovery process, as aligned to the government's Covid-19 recovery plans.
Novo-K is committed towards upholding sustainability at the core of our operations. Since 2016, we have pledged to support the United Nations Sustainable Development Goals (SDGs), focusing on actively contributing to the development of three SDGs by partnering with three different charities, the Microloan Foundation, The Washing Machine Project and Ecologi.
Ecologi facilitates the funding of climate offset projects and tree planting around the world. Committed to net- zero, we have planted over 6000 trees in our Ecologi forest and with 92t of carbon reduction.
Microloan Foundation provides the tools and skills to enable the poorest women in Sub Saharan Africa. With every new client, we help one woman set up a business.
The Washing Machine Project provides low-income communities with an accessible washing solutions. For every candidate we place, we donate one manual washing machine to support their cause.
While the SDGs that we have primarily pledged are Gender Equality, Industry Innovation and Infrastructure and Climate Action, our work has consequently contributed towards the development of other SDGs including:
- Good Health and Well-Being;
- Quality Education;
- Clean Water and Sanitation;
- Affordable and clean energy;
- Decent work and economic growth;
- Life on Land; and
- Partnerships for the Goals
We have committed to continue with our support in all such SDGs and with this we are well placed in our continued support of the Covid-19 recovery.Tackling economic inequality
In delivering our sustainability agenda, we have helped organisations on their journey to identify and implement their commitments. As part of this, we have also championed, the supplier diversity initiative encouraging our clients and wider procurement community to work with SMEs and diverse organisations. Following on from the insights we gained in 2022 and 2023, we are releasing our third EDI in procurement survey to understand what more can be done to support EDI in the procurement profession including closing the gender pay.
In addition to this, our commitment to working with SMEs and diverse organisations has provided further contributions towards the UN SDG for decent work and economic growth, a goal which is central within all organisational ventures we undertake.Equal opportunity
Novo-K was established in 2015, as an SME, with a desire to redefine procurement delivery and challenge traditional consultancies. We are MSDUK certified Ethnic Minority owned women business. As a consequence, we are committed to equality of opportunity as an employer, with policies and practices aligned to government equal opportunity policies.
Novo-K ensure that these policies are core in everything we do, and the aim of the company is to ensure that no employee or applicant receives less favourable treatment, facilities, or wages in recruitment or employment on grounds of age, disability, gender or gender reassignment, marriage, or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation (as aligned to the protected characteristics under the Equality Act 2010).
As per our alignment and commitment to the UNSDGs, we are champions of Gender Equality SDG, and we work with a number of charities to make wider impact on this and other fronts, also encouraging other businesses we work with to do the same.
This is core to our business ethic and everything that we do.Wellbeing
At Novo-K, we deeply value the wellbeing of our employees and recognise it as a fundamental component of both personal satisfaction and professional success.
Our comprehensive wellbeing programme is designed to support our team in every aspect of their lives. This includes access to mental health resources, flexible working arrangements that accommodate personal needs, and regular wellness activities aimed at promoting a healthy work-life balance.
We are committed to fostering a supportive and inclusive environment where every team member feels valued and empowered. We offer various initiatives to our employees, covering mental health, fitness, and optimisation of the work-life balance to enhance the physical and mental wellbeing of our employees. Additionally, our policies ensure that employees have the opportunity to voice their concerns and receive the support they need in a timely manner.
By investing in our employees' wellbeing, Novo-K aims to build a resilient and motivated workforce dedicated to excellence and innovation in all aspects of our business.
Pricing
- Price
- £550 a unit
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at anna.pauly@novo-k.com.
Tell them what format you need. It will help if you say what assistive technology you use.