Transparity Solutions Limited

SharePoint Online Managed Service

Our managed services take the hassle out of managing your SharePoint environment and provide the peace of mind that your document storage is compliant, secure, optimised, and reliable. We can entirely manage your solution or be an escalation for your onsite teams

Features

• Unlimited, all-inclusive telephone, email and remote support for IT staff
• Break-fix’ - issue/incident resolution of SharePoint
• 24/7 support included as standard
• Guaranteed SLA's as low as 1 hour
• Application Support - Inclusive
• Onboarding and code reviews for each application
• Service Requests included
• Remote Service Delivery Management (SDM).
• Additional Timebank option for minor modifications and changes

Benefits

• Peace of mind for critical services
• Reduce business risk for application outages
• Ability to request changes and modifications
• Access to the Industries leading Microsoft specialists

£500 to £25,000 a unit a month

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@transparity.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

723535462324799

Contact

Jessica Pattison
01202 800000
hello@transparity.com

Planning

• Planning service: No

Training

• Training service provided: Yes
• How the training service works: We provide onsite training (tailored) for our customers. In addition we can provide training via knowledge transfer during migration and from our Customer Success Team in the form of post sales training/adoption. All training is at additional cost to the support services
• Training is tied to specific services: Yes
• Services the training service works with: Microsoft Cloud

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: As part of our managed services onboarding process we will provide services to onboard the customer into our service desk solution
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Support for issues with standard SPO functionality
  • Custom functionality including Power Automate Web Part support
  • Guidance on SharePoint deployment & best practices

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We provide all-inclusive 1st – 3rd Line Telephone, Email & Remote Support for IT Staff for the contracted application or service with a provision for additional development and changes

Service scope

• Service constraints: We do not support any cloud services outside of the Microsoft Cloud or Azure platform within this service.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Responses as low as 1 hour within standard business hours.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Our SharePoint Managed Service is designed to ensure that your knowledge management systems remain working optimally. We offer different levels of support, from fully managing your services through to augmenting your in-house capability. The service is designed to provide peace of mind for critical services, not subject to traditional mainstream vendor support.; The service provides the following highlights for your in-scope applications:; • • Unlimited, all-inclusive telephone, email and remote support for IT staff; • Advisory guidance on SharePoint deployment / best practices; • ‘Break-fix’ - issue/incident resolution of SharePoint:; • Issues with standard SPO functionality (e.g. sync issues, file locking, access rights); • Custom functionality including Power Automate / Web Part support and customisation; • 24/7 support included as standard; • Guaranteed SLAs as short as a 1-hour response ; • Service Requests included; • Remote Service Delivery Manager ; • Automated Service Reports ; • Information Management solution, including documentation, passwords and change control; ; All pricing is bespoke based on the nature the custom applications and services.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: QMS International
• ISO/IEC 27001 accreditation date: 14/02/2018
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • ISO 9001
  • Joint Supply Chain Accreditation Register (JOSCAR)
  • Microsoft Intelligent Security Association

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We are partnering with The Woodland Trust (who are a customer of Transparity) on an initiative to support and underline our commitment to our 'Winning From Anywhere' working model - supporting our vision of having a culture that differentiates us and having a positive social and environmental impact. ; We moved to a full home-work model just prior to COVID and have demonstrated that we can deliver outstanding experiences to our customers through this model. This is fully in line with our values and underpinned by trust. ; For every day our consultant team deliver client work in a remote way we fund £5 into our Woodland Trust partnership. This funding supports specific Woodland Trust projects including the Urban Tree planting project and the Emergency Tree Fund. One benefit that we can have seen since the pandemic is the reduction in travel which has further reduced our carbon footprint, and we have now fully embraced this working model.; Our commitment to educating about climate change can also be seen through our CMP which is highlighted earlier in the proposal detailing how we are educating our customers around their carbon emissions and providing recommendations on how they can be reduced.; We were also pleased to announce in 2024 we became a carbon neutral organisation and continue to publish our annual ESG Report based upon third party assessment of our activities.

  Covid-19 recovery

  Since the beginning of COVID-19, Transparity have changed their approach to delivering projects from working on customer sites to now delivering projects remotely, which we are looking to continue. The benefit of this has enhanced business continuity as it has reduced the risk to both our internal staff and staff of our customers and ensured projects can continue to be delivered. Transparity have always been in a position to deliver projects remotely due to us leveraging and utilising Microsoft Technology, the effect of COVID-19 has meant that we were able to change our approach quickly without it impacting delivery to our customers.; We have also seen massive growth across the business since the Pandemic, and remote working has enabled Transparity to recruit Consultants, Engineers, and Sales people regardless of their location which has enabled us to continue to hire the best most experienced staff in the industry. This is highlighted in expansion of our Service Desk and SOC, providing 24x7 support via staff in New Zealand.

  Tackling economic inequality

  Transparity is a proud Microsoft Partner, and we are a business where success is based on our culture and our values, Transformation, Partnership & Clarity. We believe that we need to do the right thing to ensure our growth and that our success should also being measured in the social impact we have. In addition, we are committed to being the most respected Microsoft partner and signing the Partner Pledge is seen as an important commitment. ; We recognise both the need to attract new talent in the technology sector and the need to nurture that new talent through learning and development and creating a culture where individuals and teams can fully realise their potential. Furthermore, we understand the diversity and inclusion challenge in the sector. ; We passionately believe that through our growth and culture we have an opportunity to make a positive impact through creating new apprenticeship opportunities and ensuring these opportunities are made open and accessible to a diverse talent pool. We have invested in creating an innovative People & Culture Function to lead and enable us on this journey. ; We have established our own Transparity Apprenticeship Academy and recruited our first apprentices who joined us in 2021. We partnered with QA, who we identified as offering the most relevant and Microsoft aligned programmes, in addition we felt their learning events and online platform would deliver a great apprentice experience. QA were also set-up to support us in the set-up, recruitment and screening process. ; We have set an ambitious ‘expectation’ that our programme has 50:50 gender profile and is accessible to all. Our aim has been to recruit on our values (The Transparity Mindset) and not on previous technical experience. ; We currently have 6 employees who have graduated through this programme and 7 current apprenticeships underway.

  Equal opportunity

  Transparity are committed to the shift that needs to happen to make the tech landscape more diverse and inclusive. That’s why we’re proud signatories of the Tech Talent Charter and the Disability Confident Employer schemes. ; We believe that connecting with likeminded, passionate and committed organisations will enable us to collectively make lasting change to attract more diverse talent into the tech industry. ; Additionally, we have developed our own network named “wit”, which has the double meaning of Women in Transparity and Women in Tech. It has been designed to help bridge the gender gap in the industry, allowing this group in our team to form connections across the business, discuss challenges, share achievements, explore ideas and come up with initiatives.

  Wellbeing

  Wellbeing is an often-overlooked yet extremely important part of working life. At Transparity, we understand how a holistic approach to wellbeing can truly make a difference to individuals and teams.; Here are just some of our initiatives that we offer to help promote wellbeing and engagement within the team:; • A culture dedicated to openness and transparency, based monthly business updates and weekly check-ins.; • Weekly "Wellbeing Wednesday" calls; a chance for anyone in the business to discuss how their week has been, get advice in a supportive environment, or just take some time out to connect with other team members.; • Regular opportunities to give feedback and suggest improvements that the company could make to keep the business a fantastic place for all.; • Onboarding calls with key Senior Leadership Team members in the first couple of weeks of employment. It doesn't matter whether you're a member of the Extended Leadership Team or a brand-new young apprentice; our CEO will still take the time to get to know you.; • A phenomenal People & Culture team who are not only dedicated to improving internal processes and engagement but will discuss anything you need to in a confidential environment.; • Friday afternoon "All Hands" calls, where we offer shout outs to our colleagues, welcome new starters...and end the week with a hotly-contested quiz!; From a benevolence and social perspective, we consistently support Charitable donations, encourage staff to conduct voluntary days in their communities, conduct team building events and support / sponsor the events of others. We have a large focus upon upskilling our people and we also have a modest size apprenticeship programme here too.

Pricing

• Price: £500 to £25,000 a unit a month
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@transparity.com. Tell them what format you need. It will help if you say what assistive technology you use.