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People Alchemy Ltd

People Alchemy LWP/ePortfolio SaaS implementation and consultancy

Consultancy pre- and post-implementation, feasibility workshops to align the product with L&D strategy, customisation, implementation, support, and maintenance of the People Alchemy Learning Workflow Platform and ePortfolio.

Features

  • System account setup and configuration
  • Adding logos and branding
  • Training on admin screens
  • Training and advice on getting the best from the system
  • Design and build learning pathways
  • System customisation to suit specific requirements
  • Consultancy on integrating the system into a wider L&D strategy
  • Pre-implementation feasibility workshops
  • Training on using learning workflows to maximise benefits
  • Consultancy to define needs prior to purchase and implementation

Benefits

  • Reduces startup time
  • Reduces errors and risks during implementation
  • Ensures tangible results earlier in usage
  • Reduces need for in house client resources
  • Matches specific and unique customer requirements
  • A guide on the side while using the system
  • Defined needs prior to purchase

Pricing

£375.00 a unit a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Paul.Matthews@peoplealchemy.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

7 2 3 6 3 4 5 1 8 7 6 1 1 5 9

Contact

People Alchemy Ltd Paul Matthews
Telephone: 0330 113 3005
Email: Paul.Matthews@peoplealchemy.com

Planning

Planning service
Yes
How the planning service works
Planning is needed to ensure that the configuration and implementation of the People Alchemy system matches the overall business outcomes and that the new system integrates with existing processes and systems.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
People Alchemy LWP/ePortfolio

Training

Training service provided
Yes
How the training service works
Training covers the setup, use and administration of the People Alchemy LWP/ePortfolio.
Training is tied to specific services
Yes
Services the training service works with
People Alchemy LWP/ePortfolio

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
Hosting or software provided by your organisation
How the support service works
We can provide user and system administration services if required by the customer, and also helpdesk support for People Alchemy products.

Service scope

Service constraints
Service is typically available during UK office hours.
Most services are available remotely but can include onsite visits where warranted.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Typically within one hour during UK office hours. Support may be provided at weekends, especially for an ongoing issue, but is not guaranteed.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
Support is offered for People Alchemy cloud software products and is included in the subscription charges.
Additional support is available on request for our implementation services.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
None

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Social Value

Social Value

Social Value

Fighting climate change

Fighting climate change

During the provision of the service, we would encourage use of the People Alchemy system in ways that assist environmental protection and improvement. This includes but is not limited to using digital instead of paper, and using remote instead of in-person methods where reasonable.

Pricing

Price
£375.00 a unit a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Paul.Matthews@peoplealchemy.com. Tell them what format you need. It will help if you say what assistive technology you use.