XEROX (UK) LIMITED
Xerox IT Solutions - Arctic Wolf - Incident360 Retainer
Be ready for the inevitable. Arctic Wolf Incident360 Retainer combines proactive readiness with full end-to-end coverage for one major cyber incident—containment, forensics, remediation, and restoration—plus IR planning and tabletop exercises. Respond fast, recover fully, and save up to 70% on emergency engagements.
Features
- End-to-End Coverage – Includes containment, forensics, remediation, restoration
- All-inclusive cost and coverage for single Incident per year
- Rapid Response SLA – 3-hour standard, 1-hour optional add-on
- Threat Actor Communication – Negotiation during ransomware or extortion events.
- Incident Readiness – IR plan review, tabletop exercises, security assessment
- Incident-Specific Runbooks – Tailored playbooks for faster, structured response
- Monthly Threat Intelligence – Updates on emerging threats and vulnerabilities
- Cyber Resilience Assessment – Identify gaps and strengthen security posture
- Insurance-Approved IR Team – Recognised by 30+ global insurance panels
- Team work on over 1000+ IR cases per year globally
Benefits
- Guaranteed Incident Coverage – No surprise costs during major breaches
- Faster Recovery – Reduce downtime and restore operations quickly
- Cost Savings – Up to 70% off emergency IR engagements
- Expert Negotiation – Lower ransom demands & manage threat actors
- Comprehensive Support – containment to restoration, handled by experts
- Peace of Mind – Confidence in response for any attack.
- Improved Readiness – Proactive planning reduces impact of future incidents
- Enhanced Resilience – Strengthen posture through readiness activities.
- Insurance Alignment – Meets requirements for cyber insurance coverage
- Predictable Budgeting – Fixed cost for incident response and preparation
Pricing
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at uxb.bidteam@xerox.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 15
Service ID
7 2 3 8 2 8 8 3 2 3 9 9 1 4 1
Contact
XEROX (UK) LIMITED
Steve Young
Telephone: 01895251133
Email: uxb.bidteam@xerox.com
About your service
- Service categories
-
Cloud Support Services
Security Services
- Security incident management
Service scope
- Service constraints
- Incident Response assistance is typically delivered remotely unless absolutely necessary. Is not applicable to NCSC CIR at time of application.
User support
- Email or online ticketing support
- Yes
- Support response times
- Responses to new IR cases are either 3 hours (standard) or 1 hour (rapid response). For more details see: https://be.docs.arcticwolf.com/bundle/supplemental_agreement_documentation/page/incident360_retainer_product_description.pdf
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- Yes
- Web chat support availability
- 24 hours, 7 days a week
- Web chat support accessibility standard
- EN 301 549
- Web chat accessibility testing
- Adheres to international WCAG 2.1 AA / EN 301 549 and conducting self assessments for accessibility standards.
- Support levels
- Responses to new IR cases are either 3 hours (standard) or 1 hour (rapid response). For more details see: https://be.docs.arcticwolf.com/bundle/supplemental_agreement_documentation/page/incident360_retainer_product_description.pdf
- AI chatbot
- No
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- ARCTIC WOLF NETWORKS UK LTD
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- None
Pricing
- Discount for educational organisations
- No
Architecture roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Senior enterprise architect | £1,250.00 | |
| Lead enterprise architect | £1,750.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate network architect | £650.00 | |
| Network architect | £1,250.00 | |
| Lead network architect | £1,750.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Security architect | £1,250.00 | |
| Lead security architect | £1,750.00 | |
| Principal security architect | £1,750.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate solution architect | £650.00 | |
| Solution architect | £1,250.00 | |
| Senior solution architect | £1,250.00 | |
| Lead solution architect | £1,750.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate technical architect | £650.00 | |
| Technical architect | £1,250.00 | |
| Senior technical architect | £1,250.00 | |
| Lead technical architect | £1,750.00 |
Chief digital and data roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Chief information security officer | £1,950.00 |
Cyber security roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Lead cyber security incident response | £1,250.00 | |
| Principal cyber security incident response | £1,850.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Lead cyber security vulnerability management | £1,250.00 | |
| Principal cyber security vulnerability management | £1,850.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- BSI
- ISO/IEC 27001 accreditation date
- Thursday 11 July 2024
- What the ISO/IEC 27001 doesn’t cover
- N/A
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- Yes
- Who accredited the ISO 9001 certification
- BSI
- ISO 9001 accreditation date
- Friday 15 March 2024
- What the ISO 9001 doesn’t cover
- N/A
- Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- 0eab3d37-9204-413e-9c9c-bd6fd5e69c99
- Cyber essentials plus
- Yes
- Please provide your Cyber Essentials Plus Certificate Number
- Ce7299cc-729f-4f32-81fb-f3bc41540d66
- Other security certifications
- No
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero
Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.
- Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
-
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at uxb.bidteam@xerox.com.
Tell them what format you need. It will help if you say what assistive technology you use.