HYDE PARK SOLUTIONS LIMITED
Support for Primavera Applications (P6 EPPM, Oracle Primavera Cloud, Aconex, Unifier)
Hyde Park Solutions (HPS) provides business and technical assistance to users of Primavera P6, Oracle Primavera Cloud, Aconex, Primavera Unifier and Oracle Primavera Portfolio Management (OPPM). Our support consultants are all Certified Oracle Specialists and our ITIL best practice Service Desk delivers assured quality service to customers.
Features
- Rapid and easy access to experienced Oracle Primavera Certified Specialists
- Flexible Primavera engagement methods, Pay per call or Annual Contract
- Primavera Installation, Implementation, Configuration, Reporting, Integration and Technical Support
- Primavera upgrades, migration, health checks, System Administration, License task management
- Managed professionally within leading Primavera Application Support Desk Portal
- Email/Phone/Zoom support for Oracle Primavera Cloud, P6, Unifier and Aconex
- ITIL Support Manager and Service Process for OPC/P6/Unifier/Aconex
- Defined SLAs for guaranteed support activity for OPC/P6/Unifier/Aconex
- Shared knowledge base across all our customers for OPC/P6/Unifier/Aconex
Benefits
- Experienced Primavera staff provide practical, helpful assistance that is understandable
- Flexible Primavera contract methods to suit all organisational budgets
- Expertise across full solution landscape by certified Primavera Cloud/P6/Unifier/Aconex advisors
- Variety of Primavera engagement methods support staff wherever they are
- HPS Service Desk follows ITIL best-practices for Primavera Cloud/P6/Unifier/Aconex support
- Primavera Support portal provides assured platform to monitor/manage incidents
- SLAs ensure services delivered to high quality - weekly/monthly reporting
- Application Service Management, Application Maintenance Service & Application Development Service
Pricing
£425 a unit a day
- Education pricing available
Service documents
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Framework
G-Cloud 14
Service ID
7 2 3 9 6 2 2 8 3 6 1 2 7 9 8
Contact
HYDE PARK SOLUTIONS LIMITED
Hyde Park Solutions Sales Team
Telephone: 0203 174 0070
Email: sales@hydeparksolutions.com
Planning
- Planning service
- Yes
- How the planning service works
- We have extensive experience of planning, implementing and supporting the full Oracle Primavera suite of Portfolio, Project and Project Controls software both in the Cloud and On-Premise. We, assess organisational requirements and compare to best practice, develop a conceptual and then detailed design, collaborate in the building of a data migration approach, configure and implement as designed, end to end testing alongside users and finally support solution roll out. Through our series of collaborative workshops, the organisation’s solution will emerge and be socialised with key stakeholders thereby ensuring the project meets business requirements. End user and technical training and support ensures organisational best practice is adopted and embedded within your Cloud solution.
- Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
-
- Oracle Primavera P6 Enterprise Project Portfolio Management (P6 EPPM)
- Oracle Primavera P6 Professional Project Management (P6 PPM)
- Oracle Primavera Unifier Project Controls
- Oracle Primavera Schedule Cloud Service
- Oracle Primavera Portfolio Planning Cloud Service
- Oracle Primavera Task Management Cloud Service
- Oracle Primavera Progress Cloud Service
- Oracle Aconex
Training
- Training service provided
- Yes
- How the training service works
- Training is available across all aspects of our Cloud service offerings. End User and Technical training is offered to all new and migration customers. Training comes complete with end user documentation at no extra charge. Hyde Park Solutions (HPS) understands that user adoption is reliant on good hands on process-based training supported by industry best practice documentation. We offer a range of Oracle Primavera training online or classroom based. If required, training can be delivered at the client’s premises complete with the provision of pre-built and configured laptops for the sole use of each attendee. Adhoc training and mentoring through this service is also available online to address the smaller skill gaps.
- Training is tied to specific services
- Yes
- Services the training service works with
-
- Oracle Primavera P6 Enterprise Project Portfolio Management (P6 EPPM)
- Oracle Primavera P6 Professional Project Management (P6 PPM)
- Oracle Primavera Unifier Project Controls
- Oracle Primavera Schedule Cloud Service
- Oracle Primavera Portfolio Planning Cloud Service
- Oracle Primavera Task Management Cloud Service
- Oracle Primavera Progress Cloud Service
- Oracle Aconex
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- Hyde Park Solutions will support and advise customers wanting to move between cloud providers and from On-Premise to Cloud. We undertake our standard migration process, this reviews the current configuration to ensure it meets current business requirements. We then document or update the configuration design documentation before making the configuration changes. In line with this we work collaboratively with business to merge, update or clean data as required. Subsequently we change or develop new integrations before training technical and end users in how to use the new Cloud solution. Finally, we support the user community as required.
- Setup or migration service is for specific cloud services
- Yes
- List of supported services
-
- Oracle Primavera P6 Enterprise Project Portfolio Management (EPPM P6)
- Oracle Primavera P6 Professional Project Management (PPM P6)
- Oracle Primavera Unifier Project Controls
- Oracle Primavera Schedule Cloud Service
- Oracle Primavera Portfolio Planning Cloud Service
- Oracle Primavera Task Management Cloud Service
- Oracle Primavera Progress Cloud Service
- Oracle Aconex
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- We are ISO 9001 certified and have standard quality assurance processes which support all our services. We provide the buyers with quality assurance and performance testing information from the software supplier so they have a basis, then we then help setup the tests in a manner which is fair and reasonable from a business and user perspective. We provide the tests to gain buyer sign-off before running them. We liaise with the buyers representative to help troubleshoot problems when they arise. We work with others (infrastructure, business and database experts) to remedy a shortfall in desired result before re-running tests.
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by a third-party organisation
- How the support service works
- We provide end user technical and business support. This is in addition to any other support a user may be provided with from either the hosting provider or the software provider. HPS provide a tailored service based on the individual organisation’s requirements. They may deal with issues of a technical or data nature - interface, code and data issues; operational or business issues; application upgrade and patching support, integration support; health checks, monitoring and systems administration. We have a support desk and associated processes which meet with best practice as described by ITIL. Service Level Agreements (SLAs) are set up to suit the organisation’s requirement.
Service scope
- Service constraints
- Oracle provide (for a fee 22% of software cost) an Oracle Maintenance package. This depending on product may address some of the Technical requirements, however it is unlikely to provide much of your Business requirements for support. Access to the Oracle Help desk is provided under Oracle Maintenance above. Your Cloud service provider will normally address the technical aspects of infrastructure and environment issues.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- 9 to 5 (UK time), Monday to Friday as standard, outside of these times by arrangement with the customer.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- Hyde Park Solutions (HPS) has three support types: 1. Application Service Management (ASM) – provision of the support service and support manager, support environment and support ticketing application. 2. Application Maintenance Service (AMS) – provision of an ITIL process to support both technical and business related solutions. 3. Application Development Service (ADS) – provision of resources to enable changes and ongoing development of your implementation, both from a technical and from an application configuration, business process perspective. There are 2 options 1. “pay per call” invoiced in arrears per call or 2. A monthly fee dependent on the number of licenced users, paid quarterly or yearly.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Baseline Personnel Security Standard (BPSS)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- British Assessment Bureau
- ISO/IEC 27001 accreditation date
- 23/03/2020
- What the ISO/IEC 27001 doesn’t cover
- Certification covers all aspects of the HPS operations, in all office locations
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
HPS acknowledge that we have a responsibility to maintain the earth’s finely balanced ecosystem and, where possible, help to repair it. HPS plan to become Net Zero by 2050, and we have made great strides towards this, e.g. our administration centre has ~18 kW of solar power, a 23Kw battery, and is almost Net Zero. Furthermore, we even design and implement Oracle Primavera solutions to help clients maximise the use of clean renewable power.
Climate change is at the forefront of HPS’s considerations, with actions and processes in place to minimise and offset any environmental impact.
Where possible, staff work remotely, minimising travel whilst promoting a healthy work-life balance (supporting staff wellbeing). Where travel to client sites/offices is required, we promote the use of public transport to reduce greenhouse gas emissions caused by private travel. If neither of these actions are available, we encourage car sharing between staff, and 35% of our UK workforce currently use EV’s with home charging.
We select ecologically aware hotels and transport that utilises renewable energies/products. We promote the use of glass or multiple use drink containers. We only order necessary equipment, facilities, and food, avoiding excess. The health of our staff, our customers’ budget and policies, and our mutual goals ensure we provide sufficient facilities and reduce waste.
Please note that the contractual commitment detailed below cannot be used concurrently with the other HPS SV commitments – clients must select their preferred SV matric.
Commitment: for each contract called off under G-Cloud 14, we commit to producing a bespoke service specific carbon monitoring plan, so our clients understand the scope 3 impact of buying the service.
Commitment: For any GC14 contract above £500,000 HPS will fully offset the service’s emission via a certified carbon offset schemes – reporting this to the call-off customer annually.Covid-19 recovery
COVID-19 has had a lasting impact on businesses, their processes, people, and the technology that supports their activities. We operate within the founding principles of the Good Work plan, which are embedded in our company’s ethos. HPS have also worked with our clients to develop and make changes to existing services to cater for the post-covid world.
COVID-19 created a need for significantly higher levels of remote working so many of our customers struggled to access their solutions remotely. HPS subsequently helped these organisations move their on-premises solutions to cloud-based environments, mitigating the IT bottlenecks that legacy environments pose. By moving to cloud-based solutions, we helped our clients ensure access for all staff, whether on-site, in office, or working from home.
HPS also recognises both the physical and mental health impacts that the COVID-19 pandemic had on people, so we have a trained Mental Health First Aider within the organisation and active private healthcare for all employees and their families.
During and post Covid, we recognised that other organisations offering services that complimented HPS began to struggle given the economic landscape. As such, we developed partnerships and formed agreements with a number of these organisations where we would bid together for work, and similarly identify and support opportunities for one another. Following the successes of this program, we are launching a more formally structured partner programme to encourage the development of other professionals within different regions.
Our commitment to improving the post-covid landscape is core to our company principles and will continue to be so during G-Cloud awarded projects.
Commitment: For any GC14 contract above £500,000 HPS, we will offer a fully paid, six-month assignment for a previously unemployed person who desires a career in tech.Tackling economic inequality
HPS implement several initiatives intended to tackle economic inequality. We offer staff training in Oracle guided learning paths, in addition to sales- and support-specific training. Each G-Cloud call-off customer will receive a bi-annual report detailing the number of staff hours’ training received. We commit that the average number of reported staff training hours will be a minimum of 8 hours per person per year.
HPS will also tackle economic inequality by supporting smaller businesses. HPS provide SMEs with IT knowledge and cloud solutions that are affordable, offer structured payment plans free tutorials, presentations, and discounted online training courses to support this market segment. While their core skills might have differed, these new companies all wished to revolutionise their industry, implement flexible technology, use innovative payment processes, and work from home, supporting other members of their community and family.
We recognise that our industries/communities need organisations like HPS to develop opportunities in certain regions. As a continued commitment to creating these opportunities for both organisations and individuals to grow, we are happy to offer entrepreneurship presentations/discussions within the communities local to our client projects. We hope that these sessions will inspire new generations of entrepreneurs with a commitment to developing opportunities for those that need it most.
Commitment: For any GC14 call-off customer, we will work with their team to identify a minimum of two non-profit companies (NfPC) close to their location and, will offer a minimum of two hours’ entrepreneurial support to each of those NfPC every six months. We will report on the success of this programme to the client.
Commitment: We commit that the average number of reported staff training hours will be a minimum of 8 hours per person per year. Reporting on this to each call-off customer annually.Equal opportunity
Our workforce is comprised of a diverse background of individuals from nations around the world, working collaboratively to deliver projects across the globe. We currently have team members based in the UK, mainland Europe, India, and in the US, and we are in process of opening a new office in Australia/New Zealand. As part of this expansion, we are advertising roles in media that have a high proportion of indigenous population in their readership.
HPS’s Subject Matter Experts have a metric within their objectives to develop and share knowledge and this process is backed up and supported by our systems and tools. We are regular contributors to LinkedIn articles, are a corporate member of the APM, and we actively encourage staff become individual members. We are the largest sponsor of the APM as our way of giving back to the community from within which we work. We have run free webinar sessions for developing countries to support their growth and development and we are currently in the process of developing a partner programme to encourage the development of other professionals within different regions.
Commitment: For any GC14 call-off customer, we commit that, by using the Oracle software suite, we will follow the Web Content Accessibility Guidelines (WCAG). This helps us ensure that the content and functionality built within the product is accessible for all. This includes support for those with visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities.Wellbeing
Our people are our biggest resource, and, as such, we prioritise their mental and physical wellbeing. HPS encourage our teams to work flexible hours to ensure they maintain a balance between work and home and have the opportunity to partake in regular exercise outdoors. As a team, we meet virtually every Tuesday to share and update each other on our work and social activities. We actively encourage personal development and, as part of our ISO9001, we track this through our annual performance appraisal process.
Furthermore, we have a trained Mental Health First Aider within the organisation and have active private healthcare for all employees and their families. Our healthcare provider offers incentives for maintaining healthy habits, which the organisation also incentivises through subsidised payment and other rewards.
Communication is a big factor in successful project delivery and is a key component in empowering both ours and our clients’ staff. The HPS communication model encourages an open dialogue between our staff and clients to ensure a workspace for collaboration. Enabling a collaborative workspace allows all suggestions and concerns to be considered before and during an implementation project and gives staff a platform to voice their thoughts, in alignment with the Good Work Plan.
Commitment: On securing our first contract under GC14, we will become signatories of the Mental Health at Work Commitment and will embed its six standards into our ways of working, several of which are already included within our existing ethos. In line with Standard Six (increasing transparency and accountability through internal and external reporting), we will report on the impact of doing so to our first call-off customers within six months of signing the contract.
Pricing
- Price
- £425 a unit a day
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at sales@hydeparksolutions.com.
Tell them what format you need. It will help if you say what assistive technology you use.