St. Vincent's Consulting

Digital Solution

Digital solution to meet additional health and care requirements.

Features

• Easy-to-use workflows for clinician and operational staff
• Enhances the usage of exisiting digital solutions
• Optimisation for current functionalities within off -the-shelf products
• Outputs aligned with client quadruple aim objectives as appropriate
• Configurations to meet local needs
• Includes implementation services as required
• Operational analysis and reporting outputs available
• Supported on client devices
• Service management and warranty included
• Access to advisors for national and client digital healthcare strategies

Benefits

• Increase user experience and satisfaction through enhanced functionality
• Improve expected patient/organisational outcomes through streamlined workflows
• Alignment to organisational quadruple aim targets as appropriate
• Closure of functionality gaps within larger set of solutions
• Inclusion of C-Suite panel for complex programmes guidance/assurance
• Access to Pulse digital solutions hub includes free NHS solutions
• Flexible skilled scalable teams mobilised within days
• Additional resource whenever needed (sourced by our resourcing division)
• Agile delivery by seasoned NHS consultants at reasonable rates
• Advisors for national and client digital healthcare strategies

£20,000.00 a licence a year

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at stvframeworks@stvincentsconsulting.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

724123806201661

Contact

Kyle Dollan
07989415358
stvframeworks@stvincentsconsulting.com

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Existing IT solutions
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: None
• System requirements: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Subject to agreement of local SLA.; 8.30am - 5pm (UK time), Monday - Friday.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Service Desk available 0830-1700 UK time.; ; Service Approach:; Client Help Desk – Tier 1/2; St Vincent’s Consulting – Tier 3/4; Sev 1 Resolution – 4 hours; Sev 2 Resolution – 8 hours; Sev 3 Resolution – 5 working days; Sev 4 Resolution – 10 working days; ; Costings for support levels provided on request.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Remote or onsite training will be provided. User documentation can also be provided on request.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: The solution provides end user accessible reporting and extract tools.
• End-of-contract process: Analysis of current environment and user requirements, configuration, development, testing, implementation and training are included in the price of the contract. ; ; Additional supporting services would carry an additional cost. More information can be provided on request.

Using the service

• Web browser interface: No
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Full mobile functionality where possible
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Service interface will meet client requirements
• Accessibility standards: None or don’t know
• Description of accessibility: Accessibility will accommodate user requirements
• Accessibility testing: Interface testing carried out with sample of users requiring assistance technology
• API: No
• Customisation available: Yes
• Description of customisation: What can be customised: solution options available during initial discussions with client stakeholders.; ; How users can customise: several engagement sessions will be held with key stakeholders to ensure the solution is in line with the organisation's wider aims and goals. ; ; Who can customise: Nominated client stakeholders.

Scaling

• Independence of resources: We can scale our service according to demand, increasing user support at short notice.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: The solution provides end user reporting and data extraction tools.
• Data export formats:
  • CSV
  • ODF
• Data import formats:
  • CSV
  • ODF

Data-in-transit protection

• Data protection between buyer and supplier networks: Private network or public sector network
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: SLAs to be agreed with client at start of contract
• Approach to resilience: Available on request.
• Outage reporting: Email alerts will be provided if there are any outages

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Access in management interfaces and support channels can be restricted as per client requirements.
• Access restriction testing frequency: At least once a year
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: St. Vincent's has an in-house security governance process which is available on request.
• Information security policies and processes: St. Vincent's has in-house processes and policies for information security. These are available on request.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Dependent upon local client processes during implementation
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Systems are maintained to ensure deployment of the latest versions and patches of operating system and middle ware. ; ; More information on our vulnerability management process can be provided upon request.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We undertake active monitoring of the system with proactive changes if issues are detected.; ; More information on our protective monitoring processes can be provided upon request.
• Incident management type: Supplier-defined controls
• Incident management approach: Pre-defined processes for common events available on request. Users can report incidents via ticket or email. Incident reports available on request.; ; More information on our incident management approach can be provided upon request.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity

  Covid-19 recovery

  St. Vincent's will provide a 1-hour virtual course providing advice on CV writing and interviews. It is available to all staff at the buyer organisation or those in the local community. This will help individuals showcase their skills and experience effectively and support them in securing roles. St. Vincent's virtual course on CV writing and interviews offers a crucial tool for economic empowerment by levelling the playing field. It equips individuals, including those from marginalised communities, with essential skills to compete in the job market, thus reducing economic inequality. Amidst COVID-19 recovery, it fosters resilience by enhancing employability, aiding job seekers in securing roles vital for personal and societal recovery. Moreover, by extending access to the local community and buyer organisation staff, it promotes inclusivity and equal opportunity, ensuring everyone has a fair chance to showcase their talents and contribute to economic growth.

  Tackling economic inequality

  St. Vincent's will provide a 1-hour virtual course providing advice on CV writing and interviews. It is available to all staff at the buyer organisation or those in the local community. This will help individuals showcase their skills and experience effectively and support them in securing roles. St. Vincent's virtual course on CV writing and interviews offers a crucial tool for economic empowerment by levelling the playing field. It equips individuals, including those from marginalised communities, with essential skills to compete in the job market, thus reducing economic inequality. Amidst COVID-19 recovery, it fosters resilience by enhancing employability, aiding job seekers in securing roles vital for personal and societal recovery. Moreover, by extending access to the local community and buyer organisation staff, it promotes inclusivity and equal opportunity, ensuring everyone has a fair chance to showcase their talents and contribute to economic growth.

  Equal opportunity

  St. Vincent's will provide a 1-hour virtual course providing advice on CV writing and interviews. It is available to all staff at the buyer organisation or those in the local community. This will help individuals showcase their skills and experience effectively and support them in securing roles. St. Vincent's virtual course on CV writing and interviews offers a crucial tool for economic empowerment by levelling the playing field. It equips individuals, including those from marginalised communities, with essential skills to compete in the job market, thus reducing economic inequality. Amidst COVID-19 recovery, it fosters resilience by enhancing employability, aiding job seekers in securing roles vital for personal and societal recovery. Moreover, by extending access to the local community and buyer organisation staff, it promotes inclusivity and equal opportunity, ensuring everyone has a fair chance to showcase their talents and contribute to economic growth.

Pricing

• Price: £20,000.00 a licence a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at stvframeworks@stvincentsconsulting.com. Tell them what format you need. It will help if you say what assistive technology you use.