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St. Vincent's Consulting

Digital Solution

Digital solution to meet additional health and care requirements.

Features

  • Easy-to-use workflows for clinician and operational staff
  • Enhances the usage of exisiting digital solutions
  • Optimisation for current functionalities within off -the-shelf products
  • Outputs aligned with client quadruple aim objectives as appropriate
  • Configurations to meet local needs
  • Includes implementation services as required
  • Operational analysis and reporting outputs available
  • Supported on client devices
  • Service management and warranty included
  • Access to advisors for national and client digital healthcare strategies

Benefits

  • Increase user experience and satisfaction through enhanced functionality
  • Improve expected patient/organisational outcomes through streamlined workflows
  • Alignment to organisational quadruple aim targets as appropriate
  • Closure of functionality gaps within larger set of solutions
  • Inclusion of C-Suite panel for complex programmes guidance/assurance
  • Access to Pulse digital solutions hub includes free NHS solutions
  • Flexible skilled scalable teams mobilised within days
  • Additional resource whenever needed (sourced by our resourcing division)
  • Agile delivery by seasoned NHS consultants at reasonable rates
  • Advisors for national and client digital healthcare strategies

Pricing

£20,000.00 a licence a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at stvframeworks@stvincentsconsulting.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

7 2 4 1 2 3 8 0 6 2 0 1 6 6 1

Contact

St. Vincent's Consulting Kyle Dollan
Telephone: 07989415358
Email: stvframeworks@stvincentsconsulting.com

Service scope

Software add-on or extension
Yes
What software services is the service an extension to
Existing IT solutions
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints
None
System requirements
None

User support

Email or online ticketing support
Email or online ticketing
Support response times
Subject to agreement of local SLA.
8.30am - 5pm (UK time), Monday - Friday.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Service Desk available 0830-1700 UK time.

Service Approach:
Client Help Desk – Tier 1/2
St Vincent’s Consulting – Tier 3/4
Sev 1 Resolution – 4 hours
Sev 2 Resolution – 8 hours
Sev 3 Resolution – 5 working days
Sev 4 Resolution – 10 working days

Costings for support levels provided on request.
Support available to third parties
No

Onboarding and offboarding

Getting started
Remote or onsite training will be provided. User documentation can also be provided on request.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
The solution provides end user accessible reporting and extract tools.
End-of-contract process
Analysis of current environment and user requirements, configuration, development, testing, implementation and training are included in the price of the contract.

Additional supporting services would carry an additional cost. More information can be provided on request.

Using the service

Web browser interface
No
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Full mobile functionality where possible
Service interface
Yes
User support accessibility
None or don’t know
Description of service interface
Service interface will meet client requirements
Accessibility standards
None or don’t know
Description of accessibility
Accessibility will accommodate user requirements
Accessibility testing
Interface testing carried out with sample of users requiring assistance technology
API
No
Customisation available
Yes
Description of customisation
What can be customised: solution options available during initial discussions with client stakeholders.

How users can customise: several engagement sessions will be held with key stakeholders to ensure the solution is in line with the organisation's wider aims and goals.

Who can customise: Nominated client stakeholders.

Scaling

Independence of resources
We can scale our service according to demand, increasing user support at short notice.

Analytics

Service usage metrics
No

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
The solution provides end user reporting and data extraction tools.
Data export formats
  • CSV
  • ODF
Data import formats
  • CSV
  • ODF

Data-in-transit protection

Data protection between buyer and supplier networks
Private network or public sector network
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
SLAs to be agreed with client at start of contract
Approach to resilience
Available on request.
Outage reporting
Email alerts will be provided if there are any outages

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Access in management interfaces and support channels can be restricted as per client requirements.
Access restriction testing frequency
At least once a year
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
St. Vincent's has an in-house security governance process which is available on request.
Information security policies and processes
St. Vincent's has in-house processes and policies for information security. These are available on request.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Dependent upon local client processes during implementation
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Systems are maintained to ensure deployment of the latest versions and patches of operating system and middle ware.

More information on our vulnerability management process can be provided upon request.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We undertake active monitoring of the system with proactive changes if issues are detected.

More information on our protective monitoring processes can be provided upon request.
Incident management type
Supplier-defined controls
Incident management approach
Pre-defined processes for common events available on request. Users can report incidents via ticket or email. Incident reports available on request.

More information on our incident management approach can be provided upon request.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity

Covid-19 recovery

St. Vincent's will provide a 1-hour virtual course providing advice on CV writing and interviews. It is available to all staff at the buyer organisation or those in the local community. This will help individuals showcase their skills and experience effectively and support them in securing roles. St. Vincent's virtual course on CV writing and interviews offers a crucial tool for economic empowerment by levelling the playing field. It equips individuals, including those from marginalised communities, with essential skills to compete in the job market, thus reducing economic inequality. Amidst COVID-19 recovery, it fosters resilience by enhancing employability, aiding job seekers in securing roles vital for personal and societal recovery. Moreover, by extending access to the local community and buyer organisation staff, it promotes inclusivity and equal opportunity, ensuring everyone has a fair chance to showcase their talents and contribute to economic growth.

Tackling economic inequality

St. Vincent's will provide a 1-hour virtual course providing advice on CV writing and interviews. It is available to all staff at the buyer organisation or those in the local community. This will help individuals showcase their skills and experience effectively and support them in securing roles. St. Vincent's virtual course on CV writing and interviews offers a crucial tool for economic empowerment by levelling the playing field. It equips individuals, including those from marginalised communities, with essential skills to compete in the job market, thus reducing economic inequality. Amidst COVID-19 recovery, it fosters resilience by enhancing employability, aiding job seekers in securing roles vital for personal and societal recovery. Moreover, by extending access to the local community and buyer organisation staff, it promotes inclusivity and equal opportunity, ensuring everyone has a fair chance to showcase their talents and contribute to economic growth.

Equal opportunity

St. Vincent's will provide a 1-hour virtual course providing advice on CV writing and interviews. It is available to all staff at the buyer organisation or those in the local community. This will help individuals showcase their skills and experience effectively and support them in securing roles. St. Vincent's virtual course on CV writing and interviews offers a crucial tool for economic empowerment by levelling the playing field. It equips individuals, including those from marginalised communities, with essential skills to compete in the job market, thus reducing economic inequality. Amidst COVID-19 recovery, it fosters resilience by enhancing employability, aiding job seekers in securing roles vital for personal and societal recovery. Moreover, by extending access to the local community and buyer organisation staff, it promotes inclusivity and equal opportunity, ensuring everyone has a fair chance to showcase their talents and contribute to economic growth.

Pricing

Price
£20,000.00 a licence a year
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at stvframeworks@stvincentsconsulting.com. Tell them what format you need. It will help if you say what assistive technology you use.