INSIGHT DIRECT (UK) LTD

Azure Well-Architected Review Service

Insight's Azure Well-Architected Review Service is designed to support organisations in reviewing their Azure environment to ensure it follows best practices. The service is a focussed assessment aligned to the Azure Cloud Adoption & Well-Architected Frameworks, providing an actionable and costed remediation plan for optimising an organisation’s Azure environment.

Features

• Azure Cloud Adoption best practices
• Azure Well-Architected best practices
• Operational Excellence best practices
• Security best practices
• Reliability best practices
• Performance Efficiency best practices
• Cost Optimisation best practices
• Sustainability best practices
• Networking best practices

Benefits

• Technical optimisation recommendations
• Cost management and optimisation recommendations
• Well-Architected Azure Landing Zone
• Secure Azure Foundation
• Accelerate Cloud Adoption
• Technical remediation plan
• Align with design principles of the Azure Well-Architected Framework
• Learn Best Practice

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at pstenderteam@insight.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

724227836781871

Contact

Public Sector Tender Team
0344 846 3333
pstenderteam@insight.com

About the service

• Service categories:
  • IaaS
    • IaaS Compute
      • Virtualised x86
        • General purpose
        • Compute optimised
        • Memory optimised
      • Accelerated
        • GPUs
        • APUs
      • Bare metal
        • Bare metal
      • Container and serverless engine compute
        • Container and serverless engine compute
      • Arm-based instances
        • Arm-based instances
      • Other non-x86 instances
        • Other non-x86 instances

Service scope

• Cloud deployment model:
  • Public cloud
  • Hybrid cloud
• Service constraints: No constraints. The Azure discovery & assessment service is available in two sizes - standard and advanced. This is based on the Client's requirements and the complexity of the Azure Environment.
• System requirements:
  • Install Azure discovery tool to support the assessment
  • Client provisioned access to the Azure Environment

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: If Insight Managed Services is adopted by the customer then:; All Service Requests (Advice and/or Guidance) are dealt with in UK Business Hours (Mon-Fri 08:00-17:00, excluding Bank and Public Holidays), Priority 1 and Priority 2 incidents will be handled 24/7. Priority 3 and Priority 4 incidents will be handled in UK Business Hours.; ; Response times for INCIDENTS are as follows: - P1 in 15 minutes, P2 in 30 minutes, P3 in 4 Business hours, P4 within 24 Business hours.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: If Insight Azure Managed Services is adopted by the customer, then:; All Service Requests (Advice and/or Guidance) are dealt with in UK Business Hours (Mon-Fri 08:00-17:00, excluding Bank and Public Holidays).; ; Priority 1 and Priority 2 incidents will be handled 24/7. Priority 3 and Priority 4 incidents will be handled in UK Business Hours.; ; Response times for INCIDENTS are as follows: - P1 in 15 minutes, P2 in 30 minutes, P3 in 4 Business hours, P4 within 24 Business hours.; ; The monthly charges for Insight's Managed services is based on a percentage of the Azure Monthly Consumption charges. ; ; Insight Consultancy Hours can be purchased, as required. Insight will work with the Client to identify problems and determine whether the issue can be resolved without Azure support. If not, then Insight and can raise support ticket with Azure or guide the Client to raise a support ticket directly.; ; As standard, Insight will provide an Account Manager and a Technical Solution Leader to support the Client with their technology and services requirements.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Insight’s professional services are delivered as a two-way consultative engagement and engineered to deliver the scoped project, business outcomes and objectives for the Client.; ; The standard delivery process involves the following project phases:; • Project Mobilisation; • Discovery & Assessment; • Solution & Servies Design; • Solution Implementation; • Documentation & Knowledge Transfer; • Project Closure; ; As part of the Project Mobilisation a project kick-off workshop will held with all the project stakeholders from Insight and the Client. The output from this workshop will be a project plan covering the in-scope activities, any dependencies, risks & challenges, alignment of resources to tasks, the overall project timeline and next steps.
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats:
  • Word
  • Excel
  • Powerpoint
  • Visio
• Documentation accessibility standard: WCAG 2.2 AA
• End-of-contract data extraction: All data collated as part of the service will be provided back to the Client. Any data held by Insight can be deleted upon request.
• End-of-contract process: Once this Azure Consultancy Service has been delivered, there is no obligation for the customer to retain Insight's Services beyond consultancy engagement.

Using the service

• Web browser interface: Yes
• Using the web interface: The Azure web interface is the Azure Portal - it enables users to provision, configure, monitor and manage their Azure resources and services. Users can manage their Azure identity & access, security and cost & billing.
• Web interface accessibility standard: WCAG 2.2 AA
• Web interface accessibility testing: Not Applicable.
• API: Yes
• What users can and can't do using the API: Users can provision Azure resources and manage users programmatically using several APIs, which includes Azure Resource Manager (ARM) REST API and Microsoft Graph API/Microsoft Entra provisioning APIs.; ; The Azure Resource Manager (ARM) REST API allows users to deploy, manage, and delete Azure resources such as Virtual Machines, storage accounts, and network components.; ; For managing user identities in Microsoft Entra ID (creating users, groups, etc.) – users can use the Microsoft Graph API.
• API automation tools:
  • Ansible
  • Chef
  • SaltStack
  • Terraform
  • Puppet
  • Other
• Other API automation tools:
  • Azure Automation
  • Azure API Management
  • Azure Resource Manager
  • Azure Bicep
  • Azure DevOps Pipelines
• API documentation: Yes
• API documentation formats: PDF
• Command line interface: No

Scaling

• Independence of resources: Dedicated consultancy resource(s) will be assigned to deliver this service. Any discovery tools deployed will be dedicated to the Client.; ; From a platform perspective, as a multi-tenant model, Azure enables multiple user workloads sharing the same physical hardware to achieve economies of scale.; ; To manage performance and security in this shared model, Azure logically isolates each the user’s virtual machines at the hypervisor layer and isolates network traffic with boundaries, and network packet filters. Resource governance is enabled to prevent any single user's heavy usage from overwhelming shared resources and impacting other users.
• Usage notifications: Yes
• Usage reporting:
  • Email
  • Other
• Other usage reporting: Where Insight’s Azure Managed Services is adopted by the Client, Insight will manage communications via ServiceNow, which is the service’s IT Service Management (ITSM) solution.; ; Communications will include usage service limits, incident management, requests/tasks management, problem management and change enablement.
• Optimising consumption: Yes
• Automatic scaling: Yes

Analytics

• Infrastructure or application metrics: Yes
• Metrics types:
  • Network
  • Number of active instances
  • Other
• Other metrics:
  • Database Metrics
  • Application Metrics
• Reporting types:
  • Real-time dashboards
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Supplier type

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft Azure

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: Azure employs robust, multi-layered approaches to protect data at rest, which is physically stored in databases, on disks and in storage containers.; ; This is covered through strong encryption by default using industry-standard encryption algorithms, key management to control encryption keys, and physical security measures with surveillance, and access logging to protect the underlying hardware where the data resides.
• Data sanitisation process: Yes
• Data sanitisation type: Data Erasure
• Equipment disposal approach: A third-party destruction service

Backup and recovery

• Backup and recovery: Yes
• What’s backed up:
  • Compute including Virtual Machines
  • Storage
  • Databases
  • Files & Folders
  • Azure AKS
• Backup controls: As part of Azure deployment projects, Insight will scope, design and implement a backup solution for the services deployed.; ; This will allow users to implement backups plans, initiate one-off on-demand backups, and also monitor and report on the backup job status.; ; The backup solution will enable users to complete test & production restores of the backed up resources by selecting a recovery point, and initiating restore process to a new location or back to the original source.
• Datacentre setup: Multiple datacentres with disaster recovery
• Scheduling backups: Users schedule backups through a web interface
• Backup recovery: Users can recover backups themselves, for example through a web interface
• RPO/RTO: Yes

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection between networks: Where a private network connection is required between the buyer's network and Azure, then an Azure ExpressRoute can be provisioned.; ; Azure ExpressRoute provides a dedicated network connection between an organisation's data center and Azure. This connection is isolated from the public internet and provides a secure, high-speed connection for data in transit.; ; This can be configured with IPSec VPN, MacSec or 3rd party solution to provide encryption.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection within supplier network: Azure uses a combination of encryption, network isolation, secure protocols, and managed services to protect data in transit and ensure the security, and privacy of Client/User data.

Availability and resilience

• Guaranteed availability: This service does not offer a specific Service Level Agreement (SLA) as it is not a standalone service. However, Azure provides SLAs for the individual services and resources that are used to build and operate a Landing Zone environment.; ; For example, Azure provides SLAs for services such as Azure Compute, Storage, Azure Network, Azure SQL, etc services, which are commonly used in a Landing Zone environment. ; These SLAs provide guarantees around service availability, performance, and other metrics.; ; In addition to SLAs, Azure provides a variety of support options for customers using Azure services. These support options range from basic documentation and forums to 24/7 technical support and dedicated technical account managers.; ; Overall, customers can rely on the SLAs and support options provided by Azure for the individual services and resources used in their Landing Zone environment to ensure high availability, performance, and reliability.
• Approach to resilience: Azure Datacentres are designed to be resilient by incorporating best practices and design patterns that help ensure high availability, fault tolerance, and disaster recovery.; ; By leveraging these design principles, organisations can build and operate an Azure environment that is resilient and can withstand unexpected events or disruptions.; ; Azure is designed to use a multi-region architecture to ensure high availability and fault tolerance. This means that resources are deployed across multiple regions to ensure that if one Azure-side service is affected, the resources can be failed over to another configured/deployed region.; ; Any business-critical workloads will be designed and deployed high availability and resilience in mind.
• Outage reporting: Azure does not report outages directly, as it is not a standalone ; service. However, Azure provides several services that can be used to monitor and report outages in an Azure environment. ; ; By adopting these services, organisations can stay informed about the health of their Azure environment and take proactive steps to ensure high availability, reliability, and performance.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Other user authentication: Access is restricted by allocation of Azure Roles against users, which define which Azure services a user can access.; ; MFA is configured for all Admin / Mgmt access.
• Access restrictions in management interfaces and support channels: Access is restricted by allocation of Azure Roles against users, which define which Azure services a user can access.; ; MFA is configured for all Admin / Mgmt. access.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
  • Other
• Description of management access authentication: Access to Azure is authenticated using Microsoft Entra ID, which supports various methods depending on the scenario (users, applications, services). The recommended approach is token-based authentication for enhanced security.
• Devices users manage the service through:
  • Dedicated device on a segregated network (providers own provision)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CSM version 4.0
  • ISO/IEC 27001
  • Other
• Other security governance standards: ISO 27001, I27002, 27017, 27018, 27701; UK National Cyber Security Centre (NCSC) 14 Cloud Security Principles; SOC 1, SOC 2, and SOC 3; GDPR; PCI DSS; NIST Frameworks (CSF, SP 800-171, 800-53).
• Information security policies and processes: Insight places a high level of importance on the security and protection of personal and sensitive information shared with us by customers and our teammates. To this end, we have implemented a holistic information security program, which we continuously refine, revise, and augment based on our customer needs, applicable regulatory requirements, and identified security risks. ; Our information security management system includes 41 policies with associated procedures and guidelines, and is delivered, reviewed and monitored by:; - Enterprise Risk Management Board: determines the risk appetite for our organisation based on the direction of the Board of Directors. ; - Information Security Team: provides technical oversight; reviews our risk profile and ensures risks are appropriately accepted, mitigated, or transferred; are responsible for operational coordination of security program and reporting performance; provides training and awareness to our teammates.; - Business Management Team - implements and maintains Information Security safeguards to ensure assets sustain confidentiality, integruty and availability to facilitate reliance on assets to meet business objectives.

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: A Change Request would be raised via Insight's Change Management System. ; The created CR would be reviewed and approved internally.; The Request would then be sent to the Client contact for approval.; Once approved, the change would be implemented.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Azure performs regular vulnerability scans of its cloud infrastructure and services to identify potential security vulnerabilities.; ; Azure maintains a patch management process to ensure that security patches and updates are applied to address known vulnerabilities for any of its relevant PaaS offerings.; ; Azure has an incident response process in place to respond to security incidents and mitigate any potential impacts.; ; Azure conducts regular penetration testing to identify potential vulnerabilities and ensure that its security controls are effective.; Azure complies with several compliance standards, such as PCI DSS, HIPAA, and ISO 27001, which require vulnerability management processes to be in place.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Azure collects and stores logs from its cloud infrastructure and services and uses automated tools and processes to analyse the logs for potential security threats.; ; Azure uses intrusion detection systems (IDS) to monitor its services for potential security threats, such as unauthorised access attempts or malware infections.; ; Azure uses threat intelligence to identify potential security threats and stay up-to-date on the latest security trends and vulnerabilities.; ; Azure has an incident response process in place to respond to security incidents and mitigate any potential impacts. This includes a dedicated security team that is available 24/7 to respond to potential security incidents.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Post-quantum cryptography secure: Yes
• Incident management approach: Azure has an incident response plan in place that outlines the steps to be taken in the event of a security incident or service disruption.; Azure uses a variety of tools and processes to detect potential security incidents or service disruptions, including automated monitoring and alerts, intrusion detection systems, and threat intelligence.; Azure communicates with customers and stakeholders in the event of a security incident or service disruption, providing regular updates and status reports.; Azure conducts post-incident reviews to identify areas for improvement and take corrective action to prevent similar incidents from occurring in the future.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: Yes
• Who implements virtualisation: Supplier
• Virtualisation technologies used: Hyper-V
• How shared infrastructure is kept separate: From a platform perspective, as a multi-tenant model, Azure enables multiple user workloads sharing the same infrastructure to achieve economies of scale.; ; To manage performance and security in this shared model, Azure logically isolates each the user’s virtual machines at the hypervisor layer and isolates network traffic with boundaries, and network packet filters. ; ; Resource governance is enabled to prevent any single user's heavy usage from overwhelming shared resources and impacting other users.

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: Microsoft Azure adheres to the principles and best practices of the voluntary EU Code of Conduct (CoC) for Energy Efficient Data Centres.; ; Microsoft was an early signee of the code's intent and implements its recommendations across its European facilities to improve energy efficiency.

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount

• Provide your minimum discount applicable to your baseline prices: 0%

Formula for calculating price of your services

• Formula for calculating price of your services:

  Which of the core deployment models you intend to offer

  • Public Cloud
  • Private Cloud

  Public Cloud - Formula for calculating price of your services

  ---

  Total Cost

  The Total Cost for a buyer's call off requirement in a Public Cloud Deployment

  =

  Baseline Pricing

  G-Cloud Digital Marketplace

  Baseline Pricing - Web link

  https://www.gov.uk/digital-marketplace

  -

  Minimum Discounting

  0%

  +

  Onboarding Activity

  Onboarding costs may vary based on your specific requirements, please confirm with suppliers during the clarification process

  +

  Additional sources of cost

  Unmanaged cloud activity can increase costs and risk for public sector buyers. Key drivers include data movement (inter‑region/zone egress, CDN origin fetches, Azure ExpressRoute metered egress, AWS NAT Gateway, Google Cloud Interconnect/NAT), storage and backup (snapshot sprawl, cold‑tier retrieval, Azure Archive rehydration, AWS Glacier tier fees, Google Coldline early deletion), compute/database inefficiencies (oversized instances, unattached disks/IPs, mis‑tuned autoscaling, misaligned reserved commitments), observability/serverless overhead (log ingestion/retention in Azure Log Analytics, AWS CloudWatch, Google Cloud Logging; serverless retries and event fan‑out), licensing/marketplace charges, and governance gaps (untagged resources, idle dev/test).; Insight mitigates these risks with egress‑aware architecture reviews, commitment management, tagging and lifecycle policies, budget alerts, and chargeback frameworks aligned to ISO 27001, Cyber Essentials and NCSC guidance. Changes are validated against performance, security and compliance requirements prior to implementation to avoid service disruption. Typical engagements reduce unmanaged cost growth by 20–30%, improving accountability through transparent reporting and showback/chargeback. Continuous optimisation ensures commitments track actual usage and observability and storage footprints remain controlled, helping buyers maintain predictable budgets, meet governance obligations and reinvest savings into priority services.

  -

  Additional sources of cost reduction

  Insight enables UK public sector organisations to achieve predictable, sustainable cloud cost reductions across Microsoft Azure, AWS and Google Cloud. As an Azure Expert MSP, AWS Premier Consulting Partner and Google Cloud Premier Partner, we apply proven methodologies aligned with recognised standards such as ISO 27001, Cyber Essentials and NCSC guidance.; Sources of cost reduction include:; ; Reserved Instance and Savings Plan optimisation to maximise discounts.; Rightsizing and workload alignment to eliminate overprovisioning.; Automated assessments and governance frameworks to detect inefficiencies early and enforce compliance.; Proprietary dashboards for real-time spend visibility and scheduled reviews for continuous optimisation.; ; Our approach combines automation with expert-led reviews, ensuring savings without service disruption or security compromise. Typical engagements deliver 20–30% cost reductions across multi-cloud environments. For example, Insight helped a UK government agency cut Azure costs by 28%, reinvesting savings into public-facing digital services.; Risk mitigation is central to our process: optimisation changes are validated against performance and compliance requirements before implementation. Buyers benefit from transparent reporting, predictable budgets and reinvestment opportunities, all delivered through a structured, repeatable methodology tailored to public sector needs.

  ---

  Private Cloud - Formula for calculating price of your services

  ---

  Total Cost

  The Total Cost for a buyer's call off requirement in a Private Cloud Deployment

  =

  Baseline Pricing

  G-Cloud Digital Marketplace

  -

  Minimum Discounting

  0%

  +

  Onboarding Activity

  Onboarding costs may vary based on your specific requirements, please confirm with suppliers during the clarification process

  +

  Additional sources of cost

  Unmanaged cloud activity can increase costs and risk for public sector buyers. Key drivers include data movement (inter‑region/zone egress, CDN origin fetches, Azure ExpressRoute metered egress, AWS NAT Gateway, Google Cloud Interconnect/NAT), storage and backup (snapshot sprawl, cold‑tier retrieval, Azure Archive rehydration, AWS Glacier tier fees, Google Coldline early deletion), compute/database inefficiencies (oversized instances, unattached disks/IPs, mis‑tuned autoscaling, misaligned reserved commitments), observability/serverless overhead (log ingestion/retention in Azure Log Analytics, AWS CloudWatch, Google Cloud Logging; serverless retries and event fan‑out), licensing/marketplace charges, and governance gaps (untagged resources, idle dev/test).; Insight mitigates these risks with egress‑aware architecture reviews, commitment management, tagging and lifecycle policies, budget alerts, and chargeback frameworks aligned to ISO 27001, Cyber Essentials and NCSC guidance. Changes are validated against performance, security and compliance requirements prior to implementation to avoid service disruption. Typical engagements reduce unmanaged cost growth by 20–30%, improving accountability through transparent reporting and showback/chargeback. Continuous optimisation ensures commitments track actual usage and observability and storage footprints remain controlled, helping buyers maintain predictable budgets, meet governance obligations and reinvest savings into priority services.

  -

  Additional sources of cost reduction

  Insight enables UK public sector organisations to achieve predictable, sustainable cloud cost reductions across Microsoft Azure, AWS and Google Cloud. As an Azure Expert MSP, AWS Premier Consulting Partner and Google Cloud Premier Partner, we apply proven methodologies aligned with recognised standards such as ISO 27001, Cyber Essentials and NCSC guidance.; Sources of cost reduction include:; ; Reserved Instance and Savings Plan optimisation to maximise discounts.; Rightsizing and workload alignment to eliminate overprovisioning.; Automated assessments and governance frameworks to detect inefficiencies early and enforce compliance.; Proprietary dashboards for real-time spend visibility and scheduled reviews for continuous optimisation.; ; Our approach combines automation with expert-led reviews, ensuring savings without service disruption or security compromise. Typical engagements deliver 20–30% cost reductions across multi-cloud environments. For example, Insight helped a UK government agency cut Azure costs by 28%, reinvesting savings into public-facing digital services.; Risk mitigation is central to our process: optimisation changes are validated against performance and compliance requirements before implementation. Buyers benefit from transparent reporting, predictable budgets and reinvestment opportunities, all delivered through a structured, repeatable methodology tailored to public sector needs.

  ---

• Total Cost: The Total Cost for a buyer's call off requirement in a Public Cloud Deployment
• Baseline Pricing: G-Cloud Digital Marketplace
• Baseline Pricing - Web link: https://www.gov.uk/digital-marketplace
• Minimum Discounting: 0%
• Onboarding Activity: Onboarding costs may vary based on your specific requirements, please confirm with suppliers during the clarification process
• Additional sources of cost: Unmanaged cloud activity can increase costs and risk for public sector buyers. Key drivers include data movement (inter‑region/zone egress, CDN origin fetches, Azure ExpressRoute metered egress, AWS NAT Gateway, Google Cloud Interconnect/NAT), storage and backup (snapshot sprawl, cold‑tier retrieval, Azure Archive rehydration, AWS Glacier tier fees, Google Coldline early deletion), compute/database inefficiencies (oversized instances, unattached disks/IPs, mis‑tuned autoscaling, misaligned reserved commitments), observability/serverless overhead (log ingestion/retention in Azure Log Analytics, AWS CloudWatch, Google Cloud Logging; serverless retries and event fan‑out), licensing/marketplace charges, and governance gaps (untagged resources, idle dev/test).; Insight mitigates these risks with egress‑aware architecture reviews, commitment management, tagging and lifecycle policies, budget alerts, and chargeback frameworks aligned to ISO 27001, Cyber Essentials and NCSC guidance. Changes are validated against performance, security and compliance requirements prior to implementation to avoid service disruption. Typical engagements reduce unmanaged cost growth by 20–30%, improving accountability through transparent reporting and showback/chargeback. Continuous optimisation ensures commitments track actual usage and observability and storage footprints remain controlled, helping buyers maintain predictable budgets, meet governance obligations and reinvest savings into priority services.
• Additional sources of cost reduction: Insight enables UK public sector organisations to achieve predictable, sustainable cloud cost reductions across Microsoft Azure, AWS and Google Cloud. As an Azure Expert MSP, AWS Premier Consulting Partner and Google Cloud Premier Partner, we apply proven methodologies aligned with recognised standards such as ISO 27001, Cyber Essentials and NCSC guidance.; Sources of cost reduction include:; ; Reserved Instance and Savings Plan optimisation to maximise discounts.; Rightsizing and workload alignment to eliminate overprovisioning.; Automated assessments and governance frameworks to detect inefficiencies early and enforce compliance.; Proprietary dashboards for real-time spend visibility and scheduled reviews for continuous optimisation.; ; Our approach combines automation with expert-led reviews, ensuring savings without service disruption or security compromise. Typical engagements deliver 20–30% cost reductions across multi-cloud environments. For example, Insight helped a UK government agency cut Azure costs by 28%, reinvesting savings into public-facing digital services.; Risk mitigation is central to our process: optimisation changes are validated against performance and compliance requirements before implementation. Buyers benefit from transparent reporting, predictable budgets and reinvestment opportunities, all delivered through a structured, repeatable methodology tailored to public sector needs.
• Total Cost: The Total Cost for a buyer's call off requirement in a Private Cloud Deployment
• Baseline Pricing: G-Cloud Digital Marketplace
• Minimum Discounting: 0%
• Onboarding Activity: Onboarding costs may vary based on your specific requirements, please confirm with suppliers during the clarification process
• Additional sources of cost: Unmanaged cloud activity can increase costs and risk for public sector buyers. Key drivers include data movement (inter‑region/zone egress, CDN origin fetches, Azure ExpressRoute metered egress, AWS NAT Gateway, Google Cloud Interconnect/NAT), storage and backup (snapshot sprawl, cold‑tier retrieval, Azure Archive rehydration, AWS Glacier tier fees, Google Coldline early deletion), compute/database inefficiencies (oversized instances, unattached disks/IPs, mis‑tuned autoscaling, misaligned reserved commitments), observability/serverless overhead (log ingestion/retention in Azure Log Analytics, AWS CloudWatch, Google Cloud Logging; serverless retries and event fan‑out), licensing/marketplace charges, and governance gaps (untagged resources, idle dev/test).; Insight mitigates these risks with egress‑aware architecture reviews, commitment management, tagging and lifecycle policies, budget alerts, and chargeback frameworks aligned to ISO 27001, Cyber Essentials and NCSC guidance. Changes are validated against performance, security and compliance requirements prior to implementation to avoid service disruption. Typical engagements reduce unmanaged cost growth by 20–30%, improving accountability through transparent reporting and showback/chargeback. Continuous optimisation ensures commitments track actual usage and observability and storage footprints remain controlled, helping buyers maintain predictable budgets, meet governance obligations and reinvest savings into priority services.
• Additional sources of cost reduction: Insight enables UK public sector organisations to achieve predictable, sustainable cloud cost reductions across Microsoft Azure, AWS and Google Cloud. As an Azure Expert MSP, AWS Premier Consulting Partner and Google Cloud Premier Partner, we apply proven methodologies aligned with recognised standards such as ISO 27001, Cyber Essentials and NCSC guidance.; Sources of cost reduction include:; ; Reserved Instance and Savings Plan optimisation to maximise discounts.; Rightsizing and workload alignment to eliminate overprovisioning.; Automated assessments and governance frameworks to detect inefficiencies early and enforce compliance.; Proprietary dashboards for real-time spend visibility and scheduled reviews for continuous optimisation.; ; Our approach combines automation with expert-led reviews, ensuring savings without service disruption or security compromise. Typical engagements deliver 20–30% cost reductions across multi-cloud environments. For example, Insight helped a UK government agency cut Azure costs by 28%, reinvesting savings into public-facing digital services.; Risk mitigation is central to our process: optimisation changes are validated against performance and compliance requirements before implementation. Buyers benefit from transparent reporting, predictable budgets and reinvestment opportunities, all delivered through a structured, repeatable methodology tailored to public sector needs.

Standards and certifications

• Supplier type: Reseller
• Organisations resold:
  • AWS
  • Microsoft
  • Google
  • Salesforce
• ISO 9001 certification: Yes
• ISO 20000-1 certification: Yes
• ISO 27001 certification: Yes
• Do you have a Cyber Essentials Plus certificate?: Yes
• Cyber Essentials Plus certificate Number: Cd8b1a78-44c7-4bb0-84d6-59a7506f3bba
• ISO 28000:2022 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Ensuring new workers are informed of their right to join a trade union
  • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Activities to cascade good practice on fair working conditions throughout the supply chain
  • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
  • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Volunteering opportunities for staff
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
  • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
  • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
  • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
  • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
  • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
  • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
  • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
  • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
  • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
  • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
  • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
  • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
  • Plans for positive actions with community groups.
  • Measures for making facilities used in the delivery of the contract available for community groups, education or training
  • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
  • Plans to respond flexibly and adapt approaches to community engagement and initiatives
  • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
  • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
  • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
  • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
  • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
  • Introducing transparency to pay and reward processes
  • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
  • Working conditions which promote an inclusive working environment and promote retention and progression
  • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
  • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the issues affecting the development of new skills by target cohort
  • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
  • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
  • Understanding of issues relating to entering the contract workforce
  • Creation of outreach activities to create a pipeline of employees for the future contract delivery
  • Content of the outreach activity is designed to suit the target cohort
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
  • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
  • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at pstenderteam@insight.com. Tell them what format you need. It will help if you say what assistive technology you use.