COMPLUS IT LTD

Managed IT Services

We are a specialist Managed IT Services provider. We help to reduce IT overheads while improving performance and providing proactive monitoring of IT infrastructure. As your IT support company we become the invisible partner that helps drive the success of your business by implementing and supporting effective IT solutions.

Features

• Unlimited Remote Support during Office Hours
• Patch Management: Windows/Mac/Linux
• Included allotted on-site support hours
• 24/7/365 Alerting and Monitoring
• Backup Solutions
• Advanced Security Management
• Disaster Recovery and Business Continuity Planning
• Network and Infrastructure Monitoring
• Vulnerability Management
• Support with compliance requirements

Benefits

• Fixed per user pricing model
• Fast response times and Guaranteed Service Level Agreements
• Vendor Management
• Vulnerability posture and Risk Monitoring
• Proactive monitoring services
• Always ON - friendly IT Advice
• Technology stack reviews and recommendations
• Trusted Partner for all technology requirements
• Vendor agnostic
• Flexible Terms available

£75 to £150 a user a month

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bart.zalewski@complus-it.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

724335987177456

Contact

Bart Zalewski
020 3773 2009
bart.zalewski@complus-it.com

Planning

• Planning service: Yes
• How the planning service works: Our Planning Service assists clients in developing comprehensive strategies, setting clear objectives, and creating detailed action plans to achieve their goals. Key components include strategy development, objective setting, action planning, risk management, and stakeholder engagement.; Our service delivery approach involves initial consultation to understand client needs, in-depth analysis, collaborative workshops, documentation of plans, and iterative review cycles. ; ; Benefits of using our Planning Service include gaining clarity and focus on priorities, aligning stakeholders, improving efficiency and effectiveness, and building resilience and adaptability to navigate uncertainties.; ; By providing expertise in strategic planning, objective setting, and action planning, we strive to enable our clients to translate their vision into actionable steps, optimise resource allocation, and drive sustainable growth and success.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Microsoft Online Services
  • Managed IT Services
  • Cloud Infrastructure
  • Disaster Recovery and Business Continuity
  • Cyber Security
  • Compliance

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Complus IT's Migration Service provides end-to-end expertise in transitioning clients' data, applications, and infrastructure to new platforms, systems, or locations. Key offerings include cloud migration, data migration, application migration, infrastructure migration, and leveraging DevOps/automation.; ; Our migration methodology involves: ; 1) Discovery and assessment of the existing environment ; 2) Detailed migration planning customised for the client; 3) Preparation of the target environment and rigorous testing; 4) Executing the migration plan following best practices ; 5) Validating the migrated environment and optimizing performance; 6) Comprehensive knowledge transfer to the client's staff.; ; Benefits of using our services include reduced risks/downtime, increased efficiency/scalability, cost optimisation, enhanced security/compliance, and future-proofing the organisation for growth and innovation.; ; With a customer-centric approach, technical expertise, and proven methodologies, Complus IT delivers seamless migrations tailored to each client's needs while minimizing disruptions and unlocking new capabilities through modern platforms and technologies.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Microsoft 365
  • Managed IT Services
  • AWS
  • Microsoft Azure
  • Cyber Security Services
  • Backup Services

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Our Quality Management Systems policies follow strict procedures. Employees are trained to adhere to best practices and policies. We continually improve our process and our testing methodologies.; ; Our Quality Assurance includes:; - Rigorous QA practices to ensure data integrity, application functionality, and system reliability; - Comprehensive test plans tailored to the client's environment ; - Testing includes functional testing of migrated apps, data validation, integration testing, and user acceptance testing; - Allows validation of migrated systems against requirements before go-live; ; Our Performance Testing:; - Performance assessed before, during, and after migration to identify bottlenecks; - Load testing simulates peak workloads to ensure migrated system can handle expected volumes; - Stress testing pushes system beyond normal capacity to test failure points; - Benchmarking establishes performance baselines compared to legacy systems; - Continuous monitoring of performance metrics during testing; - Performance tuning recommendations provided based on test results; ; By integrating rigorous QA and performance testing throughout our methodology, our team proactively identifies and resolves issues. This minimises migration risks and downtime for clients by thoroughly validating and optimising migrated systems prior to go-live.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
• Other security services:
  • Vulnerability Management
  • Co-Managed SIEM
  • Security Assessment
  • Cyber Security Awareness Training
  • Advanced Email Security
  • EDR
  • Mobile Device Threat Management
  • Secure VPN Services
  • Incident Response Planning
• Certified security testers: Yes
• Security testing certifications: Other
• Other security testing certifications: OSCP

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: As a Managed IT Services provider we support our Clients using any of the currently widely available Public Cloud Services, such as those from Microsoft, AWS, but also the public cloud vendors.; Our Team is well trained and equiped to step in and provide support to any end user from resolving simple user related issues to tracing back an organisation-wide problems and or incidents.

Service scope

• Service constraints: No known constraints.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We provide unlimited remote support during office hours: 9am - 5:30pm Monday to Friday. Our clients also benefit from allotted on-site support when required and for majority we strive to deliver this as same day or next day on-site support.; ; Our Service Level Agreements define the response times, but do not limit us to them:; Critical: 1h; High: 2h; Medium: 4h; Low: 4h - 8h; ; Our SLA's are to guarantee the promised level of response. We respond to questions on avarage in under 15 minutes.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: All our engineers are trained to the highest level. We don't differentiate internal knowledge as 1-3 Standard ITIL. All support is provided at highest level. We operate Monday to Friday 9am - 5:30pm excluding weekends and UK Public Holidays. We provide an Account Manager for our clients. Cost and pricing are flat rate and do not attract any additional cost beyond that of support and licensing.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft, Bitdefender, PerceptionPoint, Egnyte, uSecure, Traced, Kaseya/Datto, DNSFilter

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  All employees use public transport to get work/ client meetings or on-site when required. We understand that this helps us to keep our carbon footprint to minimum while being able to deliver services to our clients. While we support overseas office we do so fully remotely. This helps us as a company to support fighting climate change in as best ways we can. While we also include on-site support, majority of the support services are delivered remotely, which includes meetings and calls which also helps us to maintain a lower than avarage impact on emissions. Our commitment to reducing waste and emissions is also represented by reduction paper-based processes whereby most of all we do is done electronically with an extremely streamlined paper and print use. All data is stored in the cloud, which significantly reduces our energy consumption, waste, and emissions compared to on-premise infrastructure. We also entice our clients to do the same. As our business grows, we also plan on growing a responsible client aware and friendly culture within the company which we hope will also provide a positive impact on our employees enticing them to do the same outside the work environment.

  Covid-19 recovery

  Our support services have helped all our clients to work through the pandemic as effectively as possible. We have worked tirelessly to enable all our clients to transform into a Work From Home model as quickly as possible so as to reduce the impact to minimum. As a true partner to our clients the board has taken a decision to do so without additionaly charging our client for this. We have delivered this transformation for all our clients at no cost to them. Our staff have been supported through-out the locked down periods and we strived to maintain morale, provide employee support, allow flexibility but retain a unified team.

  Tackling economic inequality

  We are committed to enabling our staff to gain recognised qualifications. As such, all employees are able to request training and certification founds. We invest in staff training to improve employees’ skills, including technical competencies. Our management Team posses a wealth of experience. We are looking into an apprentice scheme to create more job opportunities for young people. We have done this prior to Covid-19 and are aiming to get back to it. Complus IT pays for all staff training and qualifications. We also allow our staff to do so during work hours. We encourage our staff to take part in charitable initiatives, particularly those that support local communities by tackling economic inequality. If a member of staff wanted to contribute to a charitable cause by fundraising or volunteering, we would grant them paid leave to do so and double the donations they had raised. Furthermore, we work with a number of charities; this includes giving a 20% discount on all our services to non-profits. Our goal this year is to contribute and support Unicef.

  Equal opportunity

  We are committed to providing all of our employees with the same opportunities, and have procedures in place to prevent discrimination and promote equality, diversity, and inclusion. In compliance with the Equality Act 2010, staff performing the same role receive the same pay and benefits, regardless of gender or any other factor.

  Wellbeing

  As a responsible employer we understand our Staff wellbeing is our top Priority. Our aim for all our employees is to make them feel appreciated and valued. We do this by offering competitive salaries, bonuses, paid training and certifications, but also by having regular 'check-ins', chats, encouraging healthy foods and making sure that fresh fruit is always available at the office. Our offices also have gym facilities accessible to all which encourage a healthy lifestyle. Management is always available to speak to at any point in time, at work and away from it should it ever be required. Wellbeing of our Staff is the top most priority.

Pricing

• Price: £75 to £150 a user a month
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bart.zalewski@complus-it.com. Tell them what format you need. It will help if you say what assistive technology you use.