BLUE SKY HOSTING LTD
Sovereign UK Managed Cloud Hosting
Secure, Sovereign UK managed cloud hosting delivered from UK resident data centres. We provide hardened IaaS and PaaS environments for OFFICIAL workloads. Our platform ensures 100% data residency and is managed exclusively by UK based, vetted engineers, providing a high security alternative to public cloud for mission-critical government applications.
Features
- 100% UK data residency in Tier 3+ data centres.
- Fully managed infrastructure (IaaS) and platform (PaaS) services.
- UK based, vetted engineering and technical support teams.
- Hardened security configurations aligned with NCSC Cloud Security Principles.
- High availability architecture with automated daily backups and disaster recovery.
Benefits
- Absolute data sovereignty; immune to foreign jurisdictional data requests.
- Direct access to senior UK engineers
- Predictable fixed monthly pricing with no hidden egress fees.
- Enhanced security for sensitive public sector and local government data.
- Simplified compliance with ISO 27001 and Cyber Essentials standards.
Pricing
Service documents
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Framework
G-Cloud 15
Service ID
7 2 4 3 9 9 4 8 8 1 1 9 5 7 2
Contact
BLUE SKY HOSTING LTD
Matthew McCloskey
Telephone: 02071835854
Email: sales@bluesky.co.uk
About your service
- Service categories
-
Cloud Support Services
Managed Cloud
Managed Private Cloud
- Managed Private IaaS
- Managed Private SaaS/PaaS
- Application management
Service scope
- Service constraints
- Maintenance is conducted within pre agreed windows, typically 22:00–06:00 GMT; 72 hours’ notice is provided for non-emergency changes. The service is restricted to x86-64 architectures within our UK based data centres to ensure 100% data residency. Physical server access is restricted to Blue Sky vetted personnel only. While we support various guest operating systems, legacy software past its End of Life is hosted on a reasonable endeavours basis without performance guarantees. Resource scaling (CPU/RAM) beyond a 50% instantaneous increase requires 24 hours’ notice. Outbound data transfer is subject to fair usage limits as defined in the pricing document.
User support
- Email or online ticketing support
- Yes
- Support response times
- Blue Sky Hosting provides dedicated UK based technical support for all migration projects. Our engineers provide direct assistance via phone, email, and our secure ticketing system during standard office hours (09:00 - 17:00, Monday to Friday). We offer 24/7 emergency standby support for scheduled migration cutovers to ensure zero-to-minimal service disruption. All staff are vetted and work within our ISO 27001 and ISO 9001 certified quality management systems.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.2 AA
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Support levels
- Blue Sky Hosting provides professional, UK based technical support delivered by certified engineers via our secure ticketing portal and telephone. Our support operations are aligned with ITIL best practices, ensuring a structured approach to incident and problem management. Standard support is available Monday to Friday, 08:00–18:00 (UK time), covering all standard service requests and administrative tasks. For business-critical needs, we provide 24/7/365 emergency support for Priority 1 (P1) incidents, ensuring your essential workflows remain operational around the clock. Target Response Times: Priority 1 (Critical): 1-hour initial response; immediate escalation to senior engineering. Priority 2 (High): 2-hour response; resolution effort during business hours. Priority 3 (Standard): 4-hour response; managed via our standard queue. Our proactive 24/7 monitoring system identifies infrastructure performance trends and potential threats before they impact end-users. Each client is assigned a dedicated Account Manager who conducts quarterly service reviews to ensure strategic alignment and service optimisation. We back our commitments with a transparent Service Credit regime, providing financial accountability for any failure to meet our 99.99% availability or response time targets.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- None
Pricing
- Discount for educational organisations
- No
Architecture roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Network architect | £850.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Lead solution architect | £850.00 |
Chief digital and data roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Chief technology officer | £1,100.00 |
Cyber security roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber incident response | £850.00 | |
| Lead cyber security incident response | £1,100.00 |
IT operations roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| IT service manager | £850.00 |
Software development roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Developer | £650.00 | |
| Senior developer | £850.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- UKAS
- ISO/IEC 27001 accreditation date
- Wednesday 16 January 2013
- What the ISO/IEC 27001 doesn’t cover
- Blue Sky Hosting’s ISO/IEC 27001:2022 certification covers the management and support of our Managed HCL Domino Cloud environments. While physical security is inherited via our Tier 3+ data centre partners (Equinix/Cyberfort), our ISMS specifically excludes customer managed application data and end user device security, which remains the responsibility of the client.
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- Yes
- Who accredited the ISO 9001 certification
- UKAS
- ISO 9001 accreditation date
- Wednesday 16 January 2013
- What the ISO 9001 doesn’t cover
- The scope of our ISO 9001:2015 certification 190206 covers the provision of managed cloud support. We have formally excluded Clause 8.3 (Design and Development) as we provide managed services for established software (HCL Domino) rather than designing new products. Quality of third party software and customer provided infrastructure is also excluded from our internal QMS boundaries.
- Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- 1f336b5f-1127-4d96-ab56-c76f4322a1e1
- Cyber essentials plus
- No
- Cyber Essentials Alternative
- In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
- Other security certifications
- No
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero
Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.
- Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
- Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
- Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
-
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at sales@bluesky.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.