DGM AGILITY LIMITED

Architecture as a Service (Domain Architecture)

DGM Agility provides Architecture as a Service no matter the size and complexity of the organisation. A Domain Architect provides specialized expertise in a specific domain or area of technology within an organization. Their focus is designing and implementing solutions with the unique requirements and challenges of their designated domain

Features

• Domain Architects possess expertise and understanding of the specific domain
• Specializing in, networking, data management, security, or application development
• Address the unique challenges and objectives of their domain
• Provide technical leadership and guidance to development teams
• identify potential risks and challenges within their domain
• Evaluate new technologies, tools, and frameworks within their domain
• Make recommendations on technology selection
• define quality assurance processes, best practices specific to their domain
• Conduct architecture reviews and assessments to validate compliance

Benefits

• Bring specialized expertise and knowledge to their designated domain
• Provide tailored solutions that address unique technical challenges
• Provides a common language across the organisation
• Apply domain-specific best practices and standards
• Streamline the design and development process by providing guidance, standards
• Optimising business processes.
• Identify reusable components specific to their domain
• Accelerating time-to-market for new products and services
• Produce risk assessment and mitigation strategies
• Contribute to the continuous improvement of architecture practices

£1 a unit

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at darren.muizelaar@dgmagility.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

724543552559379

Contact

Darren Muizelaar
07538122855
darren.muizelaar@dgmagility.com

Planning

• Planning service: Yes
• How the planning service works: Our approach planning with a focus on understanding the specific requirements, challenges, and objectives within the designated domain. The planning process involves thorough analysis, collaboration with stakeholders, and strategic decision-making to ensure that solutions align with business goals and technical standards. A domain is identified as but not limited to Cloud, Security, Data, Application, and infrastructure which includes networking.; ; We start by gathering requirements from stakeholders within the domain, including business users, project managers, and technical teams. Taking time to Analyse the current state of the domain, including existing systems, processes, and technologies. ; We Identify key challenges, pain points, and opportunities for improvement within the domain, considering factors such as scalability, performance, security, and compliance.; By engaging stakeholders and establish open communication channels and build strong relationships with stakeholders to foster collaboration and trust throughout the planning process.; We make informed decisions based on requirements analysis and stakeholder feedback, we design solutions and architectures that address the identified needs and challenges within the domain.; We continuously evaluate and refine the planning processes based on lessons learned and feedback from stakeholders.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Domain Architects play a crucial role in guiding training initiatives within their specialized domain to ensure that team members have the necessary skills and knowledge to effectively work within the domain.; We continually assess the skill levels and knowledge gaps of team members within their domain.; Based on your identified training needs, we can define clear and measurable training objectives aligned with the goals of the organisation.; We are able to develop customized training programs tailored to the needs of team members within their domain.; We encourage a culture of knowledge sharing within their domain by encouraging team members to share their experiences, insights, and best practice.; We can provide one-on-one mentorship and coaching to team members who require additional support and guidance.; By taking a proactive approach to training and development, we can ensure that team members within the domain have the skills, knowledge, and confidence to excel in their roles and contribute effectively to project success. They play a critical role in nurturing talent, fostering growth, and building a capable and resilient team within their domain.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We bring our specialized knowledge and expertise in a specific domain to ensure that the setup and migration processes are executed effectively. We begin by analysing the requirements for the setup or migration project within the domain. We collaborate with stakeholders to understand the business needs, technical specifications, and constraints.; We evaluate the current state of systems, applications, and infrastructure within the domain to identify dependencies, gaps, and potential challenges that may arise during the setup or migration process.; Based on the requirements analysis, the we define the target state for the setup or migration project. This includes designing the desired architecture, infrastructure, and configurations within the domain.; We then design the solution architecture for the setup or migration, ensuring that it aligns with best practices, standards, and architectural principles specific to the domain. We define technical components, interfaces, and dependencies required for the setup or migration.; We oversees testing and validation activities to ensure that the setup or migration meets quality standards and functional requirements. We document the setup and migration process, including configurations, procedures, and best practices.; We are able to support and assistance following the setup or migration, addressing any issues or concerns that arise
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We play a crucial role in ensuring quality assurance (QA) and performance testing within a specialized domain.; We start by understanding the quality and performance requirements specific to the domain. We collaborate with stakeholders to define quality metrics, performance targets, and testing criteria.; Based on requirements analysis, we design test strategies and plans that address quality assurance and performance testing.; We evaluate and select testing tools and technologies that are suitable for QA and performance testing taking into consideration factors such as functionality, compatibility, scalability, and integration capabilities when choosing testing tools.; We collaborate closely with QA teams to ensure that QA and performance testing activities align with architectural standards and requirements.; We leverage domain expertise to conduct performance modelling and analysis, define realistic scenarios, workload profiles, and performance metrics for performance testing.; We integrate security considerations into QA and performance testing and collaborate with QA teams to define security testing requirements.; We continuously evaluate and improve QA and performance testing processes, gather feedback, analyse testing results, and identify opportunities for optimization and enhancement over time.; By actively involving Domain Architects in QA and performance testing activities, meet quality and performance standards, mitigate risks, and deliver value to stakeholders

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We approach ongoing support by providing continuous guidance, expertise, and assistance to ensure the smooth operation and optimisation of systems, applications, and processes.; We define and establish support processes and procedures for the identified domain. This includes incident management, problem resolution, change management, and service request handling.; ; We ensure that documented troubleshooting procedures, resolution steps, and best practices for handling common issues are known and understood. By providing knowledge transfer to support teams and stakeholders to ensure they have the necessary skills and knowledge to handle support tasks effectively your team will have the confidence to support the new environment.

Service scope

• Service constraints: Our support services may rely upon licensed tools, vendors and 3rd parties.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: DGM Agility will respond to tickets within agreed Service Level Agreements (SLAs). Any response times will depend on the urgency and priority classification. Typically: P1 - 15 Minutes P2 - 30 Minutes P3 - 60 Minutes
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: We use 3rd party off the shelf solutions; Zendesk uses the Voluntary Product Accessibility Template (VPAT), to publish an Accessibility Conformance Report (ACR), which documents an audit of our systems relative to WCAG 2.1 AA performed by a third party accessibility vendor.; ; We pay attention to Accessibility throughout our release cycle. This includes:; ; Following the standards and documentation created by our Product Accessibility team.; Training everyone involved in delivering our products around assistive technology and Accessibility best practices. This includes, designers, engineers, product and program managers, and content writers. At a personal level we try to make sure all Zendesk product and engineering employees think about the humans at the other end of the internet by sharing stories and feedback.; Leveraging Garden, our design system, from early design through development to ensure an accessible foundation for all our products; Testing our products before release using both manual and automated techniques.; Conducting regular research with agents, admins and end users who rely on assistive technology to collect feedback and help us prioritize improvements.; Systematically tracking both remediation and new feature progress to drive quality improvements; Engaging third-party auditors to conduct regular compliance audits of our products.; Listening to feedback from customers.
• Support levels: Basic - 9-5 - Email, Chat, Telephone Enhanced - 9 - 5 - Email, Chat, Telephone, MI Reporting Premium - 9 - 5 - Email, Chat, Telephone, MI Reporting, Service Desk Access & out of normal hours support. Pricing is detailed within our pricing schedule

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft Azure, AWS, Oracle OCI, Google GCP

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We are committed to sustainability and recognising our responsibility to minimising impact of our operations and services on the environment. We have a fully integrated approach to environmental management, meeting the principles of the Environmental Protection Act 1990, WEEE Directives, Greening Government Commitments and ISO14001. Our Method Statement comprises two elements confirming our commitment to ensuring that opportunities under contract deliver the Policy Outcome and Model Award Criteria; (1) Actions our organisation is taking (2) Activities we’ll undertake to support the contract (1) Examples demonstrating our commitment to Fighting Climate Change; • Carbon Reduction Plan target to become NetZero by 2030 and have flagged UN SDG targets 9 and 12 as our priorities. • Our UK offices are powered by renewable energy • We have a Climate Positive Workforce with our Carbon emissions offset through our partnership with Ecologi at 10.8 tonnes CO2 per employee/year. • We Promote Sustainable travel: Our people use sustainable commuting methods through Cycle-to-Work, season ticket loan and secure bike-parking schemes. • Installing state-of-the-art conferencing facilities realising a significant reduction of office-to-office commuting. • Reducing waste: We have introduced waste management systems in our offices, minimised single-use water bottles and operate paperless offices. (2) Activities we’ll undertake to reconnect people with the environment and increasing awareness to protect and enhance it. We will track and optimise the carbon footprint of the target estate using industry leading Carbon calculators. We’ll promote embedding sustainability as a digital design principle inline with Greening Government Commitments and support awareness of CO2e reduction and best practice. We will minimise the carbon footprint of our work using technology to work remotely by default. To enable awareness, and to influence the supply chain and local communities, we will share best practice with the project team, its supply chain and educate the local community.

  Tackling economic inequality

  Tackling economic inequality As an equal opportunity employer, we are committed to creating an attractive working environment which promotes equal career opportunities for all employees regardless of social identity. Our Board is 50% women. We identify inequalities in employment, skills and pay through our Whistle Blowing Policy, Annual staff survey and our Affinity groups like LGBTQ+/Multicultural. We continue to tackle inequalities via our Equality, Diversity & Inclusion Policy (aligned to Equality Act 2010, including the Public Sector equality duties), our status as a Level 1 Disability Confident Employer, and by aligning to the 5 principles of the Government Good Work Plan. We address inequality by focusing on: • inclusive, accessible recruitment practices: we proactively engage local deprived communities with all roles advertised through Vercida Group, a D&I resourcing specialist • offering a range of quality employment opportunities; • providing an inclusive working environment which promotes career progression; • educating our people to act with tolerance and compassion; • compliance with equal pay reporting. To support in-work progression, our career paths offer broad opportunities to choose a career that accommodates personal goals. We ensure that: • Our Academy provides equal opportunity to training and recognised certification designed and developed to supplement knowledge, coaching and skills gained from the day-to-day tasks and responsibilities to enhance career development. • Everyone has a mentor they meet regularly to discuss career progression and well-being. • Detailed development feedback is given twice a year measured against transparent performance criteria by their line manager who have attended Inclusive leadership training. • Promotions happen once a year and all promotions are communicated throughout the company. Our planned activity and targets: By Q3 2022 start our apprenticeship programme to help reduce the digital skills gap By Q4 2022 Disability Awareness training provided

  Equal opportunity

  There are 14.1 million disabled people in the UK. 19% of working age adults are disabled (Family Resources Survey, 2019 to 20), however, disabled people are twice as likely to be unemployed as non-disabled people. We recognise the inequalities that have been amplified during the pandemic, in particular to those with disability. As a Disability Confident Employer, we have incorporated Disability awareness training as part of our mandatory training for our UK workforce from April 2022 onwards. We are committed to becoming a Disability Confident Level 2 employer by June 2022. We are an equal opportunity employer and publish our Diversity and Inclusion Policy. We continuously focus on any barriers that may prevent underrepresented groups from being appointed to a position, especially management positions. All UK Jobs are advertised through an inclusive and accessible job platform via our partnership with Vercida group, a D&I resourcing specialist. We recognise our role, is to use our expertise to make sure people with disabilities can connect and contribute to the workplace in the best way possible, to ensure they are thriving at work and within their role for the organisation. Our Inclusive leadership management training plays a vital role in creating and sustaining an inclusive working environment. This ranges from implementing the people management policies that will impact on how a person with a disability experiences work, to managing absence or a flexible working model to support the individual. Our inclusive and accessible development practices support managers to; attract the most suitable talent; be confident about supporting colleagues with a disabilities / health condition through on-boarding, training, and progression; understand how to identify and reduce, through workplace adjustment, the barriers that would prevent someone from reaching their potential; ensure fair treatment for all colleagues and create and inclusive working environment and culture.

  Wellbeing

  Throughout the pandemic we prioritised helping our staff and local communities to manage and recover from the impact of COVID-19. We implemented initiatives to reduce the demand on public services and improve how we support physical and mental health such as introducing company-funded private healthcare for our people and became a Disability Confident employer. Our Method Statement comprises two elements confirming our commitment to ensuring that opportunities under a contract deliver the Policy Outcome and Model Award Criteria; (1) Actions our organisation is taking (2) Activities we’ll undertake to support the contract (1) Example activities of how we influence staff, suppliers, customers and communities to support health and wellbeing, including physical and mental health and demonstrate our commitment to the Award Criteria; • signatory of Mental Health at Work commitment • Implemented the Mental Health at Work 6 Core Standards and enhanced standards • We utilise our Intranet to promote an active healthy lifestyle, use of our benefits like Cycle to Work Scheme, annual Fitness challenges and awareness of mental health encouraging open discussions with a clear route to support. • Our people have equal access and opportunity to regular training through our Academy to enhance their career prospects. They receive ongoing career progression planning through their mentor. • Encouraging our people to seek help and feel supported through structured appraisals and access to our Mental Health specialists. (2) Activities we’ll undertake on to promote personal and community health and well-being. As the delivery partner, we propose to co-design with the project team, a charity partner and a CPD accredited provider to offer education and training on Health and Wellbeing to unemployed people affected by Covid19. Our aim is to support them to find employment in the Health and Wellbeing sector. This will benefit both the individuals and the community.

Pricing

• Price: £1 a unit
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at darren.muizelaar@dgmagility.com. Tell them what format you need. It will help if you say what assistive technology you use.