Jisc Services Ltd

Cloud Professional Services

The Jisc Cloud Professional Services provide specialist technical consultancy to organisations using, or planning to use, the cloud. We draw on our experience of AWS, Azure, and Microsoft 365 to offer organisations skilled resources to meet tactical projects or and aid in the delivery of cloud-centred digital transformation programmes.

Features

• M365, AWS and Azure solution architects and Project managers,
• Network consultants, Cloud Security Consultants and Engineers
• Guidance and design to plan your cloud or application migrations
• Backed by our ISO 27001, ISO 9001 & Cyber Essentials
• 15 years’ experience, Microsoft CSP and AWS partners
• SharePoint, Teams, multi-factor authentication (MFA), BYOD, Sentinel
• Power Automate, OneDrive, M365 Exchange,
• MS Defender, Purview, Health check,AWS Appstream, Cyber Essentials
• Cloud security reviews, Teams phone system, Migrations and mergers, SharePoint
• Teams, Intune accelerator, conditional access and BYOD

Benefits

• Align your business strategy and your IT strategy
• Deliver business change and become more effective and efficient
• Identify the right cloud solution to achieve your goals
• Accelerate your cloud strategy, cloud roadmap and cloud adoption
• Achieve cost control, reduce costs and improve service delivery
• Improve governance, reduce risk and ensure compliance (GRC)
• Optimise your adoption of Microsoft 365, Azure and AWS
• Deliver your project on time and budget and compliantly
• Trusted technology advisor for higher and further education
• Aligned values and knowledge transfer at every step

£400 to £1,425 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bid.support@jisc.ac.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

724554891627075

Contact

Bid Support
03003002212
bid.support@jisc.ac.uk

Planning

• Planning service: Yes
• How the planning service works: Jisc can provide a variety of planning services through related G-Cloud cloud professional services. Jisc caters for customers at various stages of assessment, adoption and migration maturity; from development of business case, and roadmap, through to individual service design, migration and legacy off-boarding. We can assess business, technical and service requirements, rationalise the infrastructure portfolio, develop the cloud strategy, roadmap and end-state architecture, and manage the change program. Engagements are led by a dedicated and specialist cloud professional services team that bring a diverse range of skills and experience across commercial, technical and security domains.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: In project training - but no material support
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Jisc can provide a variety of planning services through related G-Cloud cloud professional services. Jisc caters for customers at various stages of assessment, adoption and migration maturity; from development of business case, and roadmap, through to individual service design, migration and legacy off-boarding. We can assess business, technical and service requirements, rationalise the infrastructure portfolio, develop the cloud strategy, roadmap and end-state architecture, and manage the change program. Engagements are led by a dedicated and specialist cloud professional services team that bring a diverse range of skills and experience across commercial, technical and security domains.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Jisc solution architects will work with you to determine appropriate quality assurance and performance testing plans.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications: CREST

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Under our related managed service products, also listed in G-Cloud, we offer support for both hosting and software. These services include managing AWS, Azure, and Microsoft 365. Services are supported by Jisc's in-house team of cloud support engineers, backed up by specialist subject matter experts covering fields such as networks, security and applications.

Service scope

• Service constraints: The service is provided during core business hours (8 am to 6 pm, Monday to Friday, excluding national holidays). Optional on-call service outside of core business hours. The service excludes travel and subsistence costs.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: P1 Target response 30 Mins, P2 Target response 2 hours, P3 Target response 4 hours Out of hours - Target response 30 Mins (P1 only) .P1 incidents Service component failed or severely impaired resulting in serious business-wide impact or multiple users/services impacted. P2 incidents Service component impaired resulting in a loss of functionality, or loss of access to a single or subset of users, but work can continue in an impaired manner. P3 incidents Incident with minor or no direct impediments on the customer’s business and/or is not time sensitive
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: When buying professional services from Jisc you will usually engage directly with our Cloud Professional Services team and AWS or Azure Solutions Architects. We provide a service desk for our managed services customers but this is treated as a fall-back method of contacting us for this service. The response time indicated above is for a response from your nominated Cloud Professional Services team member or Solutions Architect.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: AWS and Microsoft Azure

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: LRQA
• ISO/IEC 27001 accreditation date: 10/10/2023
• What the ISO/IEC 27001 doesn’t cover: All Jisc activities related to the provision of this service are covered.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: CREST

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  As part of our core strategy for 2022-2025 the theme ‘Be a force for good’ recognises sustainability as an organisational imperative. Committed to achieving Net Zero emissions by 2040, 10 years ahead of government target, we plan to cut our emissions by over half by 2030 and be net zero across our remaining scope three emissions (net zero plus) by at least 2050. We have a Net Zero Roadmap outlining how we will reduce emissions and our plans for future projects.; Below are some examples of what we have done:; ; Lowered our carbon footprint by: reducing the size of our estate, motion-controlled lighting to save electricity in our Bristol office, as well as generating electricity through solar power. ; ; Reduced travel emissions by: a hybrid working model, introduction of a staff electric car scheme, alongside an existing cycle to work scheme. ; ; An Environmental Policy outlining our commitment to continually improve our environmental performance: We are developing an environmental management system to ISO14001, this will guide action across key areas, such as consumption, waste, biodiversity, travel.; ; Started to embed sustainability into our procurement processes: We will introduce a Sustainable Procurement Policy to drive this further.; ; Sustainable Jisc Events: Jisc’s Digifest event offered a meat free menu, estimated to have saved 6.4 tonnes of carbon. Catering was locally sourced, and any food waste was disposed through anaerobic digestion. We encouraged exhibitors to use digital messaging, reducing printed materials. Our event app reduced the amount of printing required, and any required event printing is now FSC certified and fully recyclable. ; ; Reuse or recycle old IT equipment: Wiped and sold for reuse old IT equipment, and recycled equipment not suitable for reuse, resulting in zero waste to landfill. In 2022/23 we recycled over 370 pieces of IT equipment.

  Covid-19 recovery

  Providing our people with the flexibility they need to balance their personal lives and do well at work, Jisc offers a range of ways of working, including flexible hours and working from home. We have adopted a hybrid working model for most roles. Flexible working eliminates the limitations posed by geographical location and personal circumstances. To support their home working environment, remote workers are provided with an allowance for equipment and advice and training on DSE.; For the benefit of people and community, everyone at Jisc can make a difference, with up to three paid volunteering days per year. In 2022/23 29% of our staff took a volunteering day. Colleagues used 321 volunteering days across the year for the benefit of people and community. Examples include, foodbanks, animal sanctuaries, helping children to learn to read, litter picking, giving blood.

  Tackling economic inequality

  We are an accredited Living Wage Employer. Jisc meets the standards set by Citizens UK and the Living Wage Foundation by signing the ‘UK Living Wage Employer' licence agreement. This agreement confirms that Jisc pay the Real Living Wage as a minimum. We also ensure that people in our supply chain delivering goods and services are paid the National Living Wage as a minimum.; Jisc is committed to the development of our people, and encourage they use 10% of their time on development. To help our people to upskill and achieve, they have access to a huge variety of learning resources including access to the full LinkedIn Learning catalogue. Where a qualification is directly linked to career progression, Jisc contribute or cover the full cost of the training. ; Jisc provide their employees with a number of benefits. For example, our Pay Framework gives a fair, flexible and transparent pay structure to work within. Our employee Healthcare cash plan allows members to claim back everyday healthcare costs, like dental or eye care. ; Apprenticeships provide an amazing opportunity to boost the skills of the local community and beyond. We are extremely proud of our apprenticeship scheme at Jisc, which cover legals, marketing, network engineering, procurement, HR and finance. Our scheme celebrates diversity, and we know that it is critical to our success. We work hard to make sure we’re inclusive and welcome all applicants who share our values and want to join us in our mission to improve lives through digital transformation.

  Equal opportunity

  One of Jisc’s guiding principles ‘Always Inclusive’ reflects our commitment to equity, diversity and inclusion (EDI). ; Our EDI policy outlines our commitment to de-constructing systemic racism and other barriers which have historically affected under-represented groups in the workplace. We strive to be an organisation where everyone here is able to be their authentic self and recognise the benefits of diversity with regards to innovation, team performance and organisation-wide productivity. ; We engage with external partners such as the Black Leadership Group and Emerge. Emerge are co-designing on the delivery of our Conscious Inclusion of Leaders Programme. In 2023 we launched a new Board and Committee diversity policy. The Board believes a mix of skills, knowledge and experience with different perspectives and insights builds a strong foundation for well-informed decision-making and as a consequence, better performance of Jisc in support of its stakeholders. ; Our EDI steering group meets quarterly to address inclusion-related topics from our employee networks, including the faith and LGBTQIA+ networks. We provide EDI training through our leadership program and have conducted anti-racism masterclasses for staff. Our recruitment team has also received inclusion-focused personal development and assists hiring managers in refining their practices.; We won’t accept modern slavery, forced labour or any human trafficking anywhere within our operations or supply chain. Our Modern Slavery working group assess risk areas, implement improvements and monitor progress against our Modern Slavery objectives and policy. Staff are educated on how to report modern slavery in the workplace and what signs to look for. ; Currently four of nine of our executive leadership team are women, including our CEO. According to benchmarking we carry out as part of our commitment to the Tech Talent Charter, we are above the national average for employing women in tech roles, having 31% taken by women against 28% nationally.

  Wellbeing

  The health and wellbeing of our staff is crucial to us. In 2023 we introduced a new benefits package for staff including an employer paid healthcare cash plan, an electric car scheme and the opportunity to buy additional annual leave. We offer a cycle to work scheme and an employee assistance programme for advice on a range of legal, financial, physical, emotional and mental health issues. We value good work/life balance and work flexibly. We also offer a generous leave entitlement, enhanced sick policy and enhanced maternity, paternity and adoption leave in addition to statutory entitlement, and shared parental leave. ; Trained to support our staff, we have 41 (April 2024) mental health first aiders easily assessable to our people across our geographical locations. Promoting and delivering wellbeing initiatives within Jisc, some of our mental health first aiders are also wellbeing champions. ; Providing staff with education, support and tools to help them live a happier and healthier life, they have access to a Wellbeing centre through our Jisc reward scheme, where they can access a range of resources to support wellbeing.; Our employee assistance programme provides staff and their immediate family access to confidential advice on a number of topics covering physical, mental, financial advice and is accessible through various mediums. ; Volunteering has been shown to improve mental health, by giving a sense of purpose and reducing stress and anxiety. Our staff can use up to three days volunteering per year. Through our volunteering network, staff share their experiences with others.

Pricing

• Price: £400 to £1,425 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bid.support@jisc.ac.uk. Tell them what format you need. It will help if you say what assistive technology you use.