PANLOGIC LIMITED

Migration Services

As a mature and experienced hosting providers we help customers to design, build, migrate and operate secure, high-performing, resilient, and efficient clould infrastructure for their applications with designs that will scale over time. We also help customers transform and transition their service delivery approach to a cloud-native model.

Features

• Cloud and infrastructure consultancy and implementation.
• Migrate your existing applications to the Cloud.
• Improve the security of your Cloud infrastructure.
• Total cost of ownership (TCO) reduction strategies.
• Support and management of all Cloud services.
• Automate your development and test environments.
• Scale your Cloud environment more efficiently.
• Complete design, configuration and implementation of Cloud instances.
• Full migration services to Cloud platforms.
• Bespoke managed Cloud consultancy from experienced consultants.

Benefits

• Access to a consultancy with outstanding public sector experience.
• Expertise in Cloud architecture improvements.
• Innovate faster, reduce costs and operate more securely with AWS.
• Scale on demand and/or schedule scaling for peaks.
• Market leading security on Cloud infrastructure
• Quick and easy acclimatisation to Cloud products/services, supported by experts.
• Delivered by a consultancy with a proven development/integration track record

£650 to £1,500 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contracts@panlogic.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

724624839547490

Contact

William Makower
0333 3395234
contracts@panlogic.co.uk

Planning

• Planning service: Yes
• How the planning service works: Our Cloud and service architecture consultants will work with you and your application developers to identify an architecture and hosting feature-set that answers your current and projected future needs. We carry out a detailed discovery of any as-is features along with to-be requirements. These cover such elements as business analysis (current and future), security and scaling provision. Critical is an integrated approach between software development and hosting to ensure a joined-up and integrated architecture is considered.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Amazon Web Services - AWS
  • Microsoft Azure Cloud
  • UK G-Cloud
  • Akamai

Training

• Training service provided: Yes
• How the training service works: We provide detailed Cloud set-up implementation, support and mainteance training using our experienced consultants.; ; Training manuals, one-one virtual sessions, screen casts and other collateral is provided. Check-in training at agreed intervals is also provided. We can also provide accreditation support and training for your team.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Amazon Web Service
  • Microsoft Azure Cloud
  • UK G-Cloud
  • Akamai

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: With proven expertise in migrating applications – large and small – across a wide range of technologies, we assist with the migration of your IT infrastructure from existing physical, virtual or cloud-based locations. Our engineers work with your developers and operations personnel to migrate your applications and data over to your new AWS infrastructure and ensure that everything is working as expected. Once cloud migration has been achieved, our skilled team of engineers can – if required – provide ongoing management of your Cloud infrastructure.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Amazon Web Services - AWS
  • Microsoft Azure Cloud
  • UK G-Cloud
  • Akamai

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Quality Assurance and Performance testing is dependant on the AWS products or services being tested. We work to accredited standards as well as the requirements of the Cloud partner programme. For performance testing we have experience of working with a number of load and performance test tools to help our customers understand the impact of increased load and ensure that their environment will scale and perform in a way that meets both their performance criteria, but also their financial (budget) criteria for their Cloud account.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications: Other
• Other security testing certifications:
  • Amazon Web Services - AWS
  • Microsoft Azure Cloud
  • UK G-Cloud
  • Akamai

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We support Cloud environments end-to-end. Support will be dependent on the specific Cloud service or product chosen by the customer. We would work with customers to determine a required service design covering support and any interaction required with other customer suppliers. These support arrangements would be aligned with our service offering and SLA.

Service scope

• Service constraints: Dependant on Cloud product or service selected

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Tickets are acknowledged within 4hrs. Resolution depends on issue presented,
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: All web chat is AA accessible, tested using JAWS and assisted users.
• Support levels: 1. Severity Level 1 - Critical business impact - e.g., Website outage 2 hours response 2. Severity Level 2- Significant business impact eg content doesn’t display as it should 6 hours response 3. Severity Level 3 - Minimal business impact e.g., product features unavailable but a workaround exists 1 working day response 4. General support question - General questions relating to the functionality of the website 1 working day reponse

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Amazon Web Services, Microsoft Azure Cloud, UK G-Cloud

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Certification Europe
• ISO/IEC 27001 accreditation date: 20/04/2019
• What the ISO/IEC 27001 doesn’t cover: N/a
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 22/3/2022
• CSA STAR certification level: Level 4: CSA C-STAR Assessment
• What the CSA STAR doesn’t cover: See: https://d1.awsstatic.com/certifications/csa_star_certification.pdf
• PCI certification: Yes
• Who accredited the PCI DSS certification: Coalfire Systems Inc
• PCI DSS accreditation date: 25/7/2016
• What the PCI DSS doesn’t cover: N/a
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity

  Fighting climate change

  Sustainable development – • Panlogic will always seek to take account of both the world's poor and future generations in its strategic decision making • We will not work with organisations that have been proven to contravene these principles either as suppliers or clients Travel - Panlogic operates the 'Bike 2 Work' salary sacrifice scheme (www.bike2workscheme.co.uk). This allows employees to save up to 52% on the cost of a new bike and equipment and spread the costs over 12 monthly interest free payments. Hosting & energy efficient networks - Panlogic will continue to take an interest in carbon emission reduction strategies and keep abreast of all providers who are working towards a more energy efficient internet, particularly those who are members of the Green Grid (www.thegreengrid.org) and EU funded projects such as GreenShift (www.greenshift.org.uk). Energy consumption - • To never leave PCs idling or on standby • To upgrade to more efficient operating systems only as required (while newer operating systems is a more energy efficient operating system, the e-waste created by an upgrade solely for this reason, would be counter-productive) • All printers, faxes and any other PC or peripheral equipment is turned off overnight and at the weekends. • Panlogic currently uses only low energy efficient lighting solutions and aims to procure only Energy Star Rated products • To upgrade to new hardware which incorporates more materials re-use and less environmentally harmful substances, as this becomes sensible (i.e. the e-waste created by an upgrade solely for this reason, would be counter-productive) Office operations • Panlogic sources its food and beverages for meetings from local suppliers. • Panlogic investigates sustainable sources of materials and assets (such as carpets, chairs, desks etc.) and fully considers environmental factors in its procurement of these items when considering office improvements.

  Equal opportunity

  We aim to abide by and promote equality legislation in both the letter and the spirit of the law and we try to avoid unjustified discrimination (i.e. discrimination based upon characteristics people cannot control about themselves) which we recognise is a barrier to equality, diversity, inclusion and human rights. We promote equality, good relations and inclusion aligned to the Equality Act 2010, Section 75 of the Northern Ireland Act 1998 and the Welsh Language Act 1993 and relevant legislation aligned to the geographical regions in which we operate. Specifically, we seek to build meaningful, enduring and respectful relationships across different cultures and, where possible, make equality, diversity and inclusivity (EDI) a key decision-making tool. Panlogic strives to champion equality, diversity and inclusion in: • Challenging and eradicating discrimination in the workplace • As far as possible, ensuring our team reflects the U.K.'s diversity • Providing digital communications services that are accessible to all (please see our separate Accessibility Policy for more on this) We aim to implement this by: • Promoting equality and diversity and challenging discrimination • Creating an organisational culture that recognises the contribution of all team members, and which is supportive, fair, just and free from discrimination • Striving to be an exemplary employer • Complying with our statutory obligations under the relevant legislation We will regularly monitor, and assess our processes to: • Take adequate steps to prevent personal discrimination • Take decisive action when discrimination occurs • Take steps to promote equality and diversity.

Pricing

• Price: £650 to £1,500 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contracts@panlogic.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.