HANDD BUSINESS SOLUTIONS LIMITED
GoAnywhere (Fortra) Support & Maintenance Services - From HANDD Business Solutions
HANDD have extensive integration, migration and deployment experience across all of the main Managed File transfer vendors. We offer our own in house 1st and 2nd line support services with extended hours at no additional cost to the standard vendor support & maintenance packages (when bought from or via HANDD).
Features
- Extensive experience in deployment, configuration & support
- Pre/post Sales support-oversight and/or inspiration
- Integration and migration services across MFT vendors
- UK based support desk and follow the sun support
- Managed Service or outcomes delivered as-a-service
- All training requirements delivered or bespoke courses
- 95+% of all support calls handled in house by HANDD
Benefits
- Authorised highest level partner
- Business outcome focused reduce Cost of Ownership
- Fastest response times handled locally
- Short term system management to cover staff shortages
- Paid PoC/equivalent to guarantee applicability from experienced experts
- Utilise our industry experience to leverage improved RoI
- Join HANDD end user community to share real world experiences
Pricing
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at matt.parkinson@handd.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 15
Service ID
7 2 5 1 8 7 9 9 8 7 9 4 6 2 9
Contact
HANDD BUSINESS SOLUTIONS LIMITED
Matthew Parkinson
Telephone: 07779150169
Email: matt.parkinson@handd.co.uk
About your service
- Service categories
-
Cloud Support Services
Ongoing Support
- Product support capabilities
- Logging and management of incidents
- Reporting and proactive results analysis
- Dispatch of service technicians and/or parts
- End user training coordination
- Other
Service scope
- Service constraints
- No Constraints are expected, any geographical or regional locations that may cause impact to on service delivery should be discussed prior to contract acceptance.
User support
- Email or online ticketing support
- Yes
- Support response times
- Our detailed support guide highlights this and can depend on servicee type and tickets type. Priority P1 tickets are responded to in under 1 hour target time and service is available 24 x 7 with the relevant support pack.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Support levels
-
HANDD offers both Standard and Premium Support plans for our Managed File Transfer solutions.
Both plans include the same level of software maintenance protection. A Premium Maintenance and Support plan provides you with emergency access to our support technicians anytime, 24 hours per day, seven days per week.
Our regular business hours are Monday to Friday from 8:00 A.M. to 6:00 P.M.
We are closed for bank holidays. Premium support plan members can call the Premium Support Line anytime, 24 hours per day, seven days per week, including bank holidays.
Pricing is based on modules used, type of support and length of contract. All calls are handled by HANDD's in house technical team for triage any level 3 ecalation is then passed to vendor as appropiate.
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- Fortra Support and Maintenance for GoAnywhere
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Developed Vetting (DV)
Pricing
- Discount for educational organisations
- Yes
Architecture roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Trainee business architect | £500.00 | £500.00 |
| Associate business architect | £700.00 | £700.00 |
| Business architect | £2,200.00 | £2,200.00 |
| Lead business architect | £2,200.00 | £2,200.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data architect | £800.00 | £800.00 |
| Senior data architect | £1,600.00 | £1,600.00 |
| Chief data architect | £2,200.00 | £2,200.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Enterprise architect | £1,600.00 | £1,600.00 |
| Senior enterprise architect | £1,600.00 | £1,600.00 |
| Lead enterprise architect | £2,200.00 | £2,200.00 |
| Principal enterprise architect | £2,200.00 | £2,200.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate solution architect | £700.00 | £700.00 |
| Solution architect | £1,600.00 | £1,600.00 |
| Senior solution architect | £2,200.00 | £2,200.00 |
| Lead solution architect | £2,200.00 | £2,200.00 |
| Principal solution architect | £2,200.00 | £2,200.00 |
Chief digital and data roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Chief information security officer | £2,200.00 | £2,200.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Chief technology officer | £2,200.00 | £2,200.00 |
IT operations roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate application operations engineer | £500.00 | £500.00 |
| Application operations engineer | £1,600.00 | £1,600.00 |
| Senior application operations engineer | £1,600.00 | £1,600.00 |
| Lead application operations engineer | £1,600.00 | £1,600.00 |
| Principal application operations engineer | £2,200.00 | £2,200.00 |
Product and delivery roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate delivery manager | £600.00 | £600.00 |
| Delivery manager | £1,200.00 | £1,200.00 |
| Senior delivery manager | £1,600.00 | £1,600.00 |
| Head of (Agile) delivery management | £2,200.00 | £2,200.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate product manager | £600.00 | £600.00 |
| Product manager | £1,200.00 | £1,200.00 |
| Senior product manager | £1,600.00 | £1,600.00 |
| Lead product manager | £2,200.00 | £2,200.00 |
| Head of product | £2,200.00 | £2,200.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- NQA
- ISO/IEC 27001 accreditation date
- Tuesday 13 May 2025
- What the ISO/IEC 27001 doesn’t cover
- No specific exclusions apply
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- No
- Quality management systems (QMS)
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- C97b6367-9c11-4055-b958-14491f5f686f
- Cyber essentials plus
- No
- Cyber Essentials Alternative
- In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
- Other security certifications
- No
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 6: Employment and training: For those who face barriers to employment
- Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
- Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
- Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
- Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
- Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
- Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
- Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
- Introducing transparency to pay and reward processes
- Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
- Working conditions which promote an inclusive working environment and promote retention and progression
- Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
- Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
- Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition
-
Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.
- Understanding of the issues affecting the development of new skills by target cohort
- Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
- Other measures to offer development opportunities for the target cohort(s) in the contract workforce
- Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
- Understanding of issues relating to entering the contract workforce
- Creation of outreach activities to create a pipeline of employees for the future contract delivery
- Content of the outreach activity is designed to suit the target cohort
- Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
-
Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.
Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.
- Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
- Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
- Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
- Actions to invest in the physical and mental health and wellbeing of the contract workforce
-
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at matt.parkinson@handd.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.