NAM EXIM LTD

ITSM Service Design and Implementation

This service identify and document service management requirements to be transformed into Functional and Technical requirements, factoring in workshops, stakeholder engagement, process define/design, data gathering, producing practice advice on ITSM operating models based on ITIL methodologies, technical design and 3rd Party Integration requirements into your Service Management architecture.

Features

• Experienced practitioners who deliver IT Service Management alongside your team
• Client support with designing and integrating multiple suppliers
• Transformation, change management and controlled IT Service Management environments
• ITIL service management
• Continuous service improvement as part of IT Service Management
• IT Service Management design based on ITIL methodology and processes

Benefits

• Provides expertise on how to build ITSM capabilities
• Ability to design methodology to best suit environment
• Stakeholder involvement and management
• Improved ITIL process control and maturity
• Effective client team development via knowledge management

£500 to £1,200 a user a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at a.garg@namexim.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

725748143940301

Contact

Ashish Garg
07811354120
a.garg@namexim.co.uk

Planning

• Planning service: Yes
• How the planning service works: Our professionals are highly skilled at supporting all aspects of digital delivery to GDS standards including cloud hosting and software services specifically. Highly certified by the Association of Project Management (APM) and PRINCE 2, our team of planning consultants bring their collective experience to support our cloud hosting migration services with robust planning disciplines supported by the use of leading tools such as Microsoft Project to ensure successful outcomes. Please see our service description for more detailed information and/or get in touch using the contact details provided to understand how our team can help with planning and delivery of your cloud project.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We provide training in areas listed below; MS Office; MS Projects; ITIL Best Practice; Data Analytics; BMC Helix ITSM and Smart Reporting; CMDB (Configuration Management DB); Asset Management; SAP BO Enterprise and Analytics; Power BI; Microsoft IdAM, SSL, Active Directory and LDAP; HTML5, CSS3, AJAX, JSON XML, SOAP, Web API, JavaScript, PHP, Cold Fusion; Developing and using web-based APIs (especially REST-based APIs),
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Our experienced service management and transition consultants support all tiers of government set-up and plan their migration to the cloud. We create and deliver set-up and transition strategies that ensure adherence to service management standards such as ITIL4, giving customers confidence that they will achieve successful outcomes. Please see our service description for more detailed information and/or get in touch using the contact details provided to understand how our team can help with the set-up and transition of your cloud services.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Our qualified Performance Consultants carry out thorough automated and manual performance testing. This ensures that the performance of the services we provide are of the highest standard

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Security incident management

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Buyer hosting or software
• How the support service works: We provide full Support for all the implementations and technology that our team implements for our clients.

Service scope

• Service constraints: Our Services are open to the client requirement. The services can be modified and extended to adjust with the clients specific demand.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within 4 hours during business working hours (09:00 - 17:30 Monday to Friday)
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Our webchat is
• Support levels: On preliminary assessment, we apply measures according to the impact of the incident to the client. This allows us to categorise incidents from Priority 1 to Priority 4.; ; Example Support Levels:; ; PRIORITY 1 - CRITICAL; ; Priority 1 incidents are likely to critically impact your ability to conduct business. We’ll respond to a Priority 1 incident within 1 hour.; ; PRIORITY 2 - HIGH IMPACT DISRUPTION; ; Priority 2 incidents are high-impact problems that interrupt your organisation, but there’s still capacity to continue to be productive. We’ll respond to a Priority 2 incident within 4 hours.; ; PRIORITY 3 - MINOR IMPACT DISRUPTION; ; Priority 3 incidents are medium-to-low impact problems that comprise of limited loss of non-critical business functionality. We’ll respond to a Priority 3 incident within 8 hours.; ; PRIORITY 4 – INFORMATIONAL REQUEST; ; Priority 4 issues include requests that do not fall within the Priority 1 – Priority 3 classifications. We’ll respond to a Priority 4 incidents within 24 hours.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  We are committed to achieving Net Zero by 2030 and has partnered with an independent assessor, Carbon Neutral Britain, to work towards offsetting our carbon footprint.

Pricing

• Price: £500 to £1,200 a user a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at a.garg@namexim.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.