CLEARBOX CONSULTING LIMITED

Digital workplace discovery and strategy

Evidence-based approach to understanding your organisation's ways of working, priorities, and goals. Following ClearBox’s process, we’ll discover employee and business needs, recommend a roadmap, and take stakeholders through an involving workshop. The strategy will guide digital workplace improvements, use, and internal comms. Scope includes intranet, collaboration, and employee services.

Features

• Vendor neutral and technology agnostic.
• Discovery phase and strategic development phase.
• Virtual workshop with stakeholders.
• In-person or remote user research.
• Online user survey.
• Audit of current and desired capabilities.
• Strategy document summarises key points.
• Strategy leads the improvement of the intranet, and collaboration tools.
• Visual roadmap of iterative improvements / functionalities.
• Examples of 'what good looks like' from other organisations.

Benefits

• Define the purpose of your digital workplace.
• Define the role of (e.g.) the intranet and collaboration platforms.
• Demonstrate importance of user involvement.
• Create shared vision and understanding of your digital workplace’s future.
• Set the intranet's direction, clarify scope.
• Agree priority capabilities across stakeholders.
• Collaboratively prioritise improvements or required functionalities.
• Understand the problems without assuming solutions.
• Focus on needs, match to appropriate channels / processes.
• Rely on ClearBox’s trusted process and unify stakeholders’ priorities.

£190 to £225 a unit an hour

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@clearbox.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

725755584117566

Contact

Sam Marshall
01244 458746
info@clearbox.co.uk

Planning

• Planning service: Yes
• How the planning service works: Our discovery and strategic workstreams are integral to the planning of the implementation and roll out of digital workplace software, considering purposes, outcomes, and user plus business needs.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: If the project goes beyond strategy and into build and use phases, we can provide admin and publisher training to suit your needs. We often train SharePoint site content publishers and can train publishers in any modern intranet or internal publishing platform.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: No

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: While we often work on-site for research and major meetings, we rely on digital collaboration channels for day-to-day work and when travel would not be appropriate. We're regularly invited to use existing internal project channels or can provide a collaboration environment.

User support

• Email or online ticketing support: No
• Phone support: No
• Web chat support: No
• Support levels: We do not provide direct end-user or technical support. As a consultancy we work with the project team to plan solutions and so work closely and collaboratively in line with the project plan and team needs.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity

  Fighting climate change

  As a small, digital-first consultancy, our environmental impact is greatly reduced by having always adopted work-from-home practices and avoiding maintaining a physical office. Our transport and paper use is very modest, and while we are happy to travel for major meetings with clients, the majority of our work is conducted within the client's digital workplace and video calls.; ; While we are aware of the environmental impact of colossal data centres that support the cloud (considering power and water) we believe that centralised systems for decentralised workers is an efficient approach considering the shift in working practices in the last 30 years, and in the pandemic and post-pandemic years.

  Equal opportunity

  In our own company and with clients, we focus on individual strengths and respect individual differences. We follow all relevant legislation, such as the Equality Act 2010, and always support additional legislation and policies that our clients work within. As a small team of colleagues, we respect each other's privacy while welcoming conversation about personal and social topics, such as gender, race, family, neurodivergence, physical and mental health, disability, LGBT+, and religion. Further, we discuss and highlight accessibility issues with technology vendors and clients in order to improve employee experience and inclusion. ClearBox works to help clients provide a good digital employee experience. We perform employee research so we can advise the client on user experience (UX) and usability. Good usability requires accessibility. We are very aware of individual differences and always care and advise about colour, user interface design, and vocabulary and readability. We understand that accessibility has a relationship to disability, and that disability can be permanent, temporary (injury, overwhelmed), situational (life-stage, activity, distracted). Further, we discuss Web Content Accessibility Guidelines (WCAG) with the technology vendors we work with.

Pricing

• Price: £190 to £225 a unit an hour
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@clearbox.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.