ZENZERO SOLUTIONS LIMITED

Microsoft Co-Pilot Advisory, Development and Support

Maximise productivity with Microsoft Co-Pilot Advisory, Development, and Support. We provide guidance on leveraging AI-powered Co-Pilot features, assist in developing tailored AI workflows, and offer ongoing support to integrate seamlessly into your Microsoft ecosystem. Empower your teams to streamline tasks, enhance creativity, and make data-driven decisions.

Features

• AI Integration: Integrate AI features seamlessly across Microsoft apps.
• Personalisation: Customise Co-Pilot for your unique business workflows.
• Automation: Automate repetitive tasks to improve productivity.
• Data Analysis: Gain insightful analytics for better decision-making.
• Collaboration: Enhance teamwork through AI-assisted collaboration tools.
• Security: Protect data privacy following Microsoft security standards.
• Customisation: Tailor AI recommendations based on specific business data.
• Multi-Platform: Utilise Co-Pilot across various Microsoft platforms.
• Support: Receive development and troubleshooting assistance continuously.
• Training: Comprehensive training on Co-Pilot features and best practices.

Benefits

• Efficiency: Reduces manual tasks through AI automation.
• Creativity: Boosts creative workflows via AI assistance.
• Productivity: Allows teams to focus on higher-value tasks.
• Scalability: Scales according to changing business needs.
• Data-Driven: Makes better decisions using real-time analytics.
• Collaboration: Enhances teamwork with seamless AI tools.
• Customisation: Delivers insights tailored to your specific needs.
• Unified Ecosystem: Integrates smoothly with the Microsoft ecosystem.
• Security: Maintains high compliance with robust security standards.
• Support: Provides ongoing advisory and technical assistance.

£750 to £1,200 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@zenzero.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

726012438518321

Contact

Adam Crossling
03333209900
tenders@zenzero.co.uk

Planning

• Planning service: Yes
• How the planning service works: At the initiation of this service, we will run a discovery and strategy workshop to align business objectives to automation outcomes and develop a roadmap with your business users. This workshop will allow our professional team to understand how your business operates and what the key goals are for the service. These goals are then mapped against a set of projects and initiatives with measurable outcomes delivered in an agile approach to realise value early and test quickly.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Training is included as a separate phase with all our development and support projects to train internal business users on the solution we have developed. This training is focussed on using the solution as a business user and resolving basis user queries
• Training is tied to specific services: Yes
• Services the training service works with: Microsoft PowerBI

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: As part of the planning phase, we run a strategy and discovery workshop to map the business objectives to the service outcomes. This involves access to a set of experts in cloud solutions who design the migration and future architecture for the client. This roadmap is then used to define a roadmap and set of activities to migrate between cloud providers or into the cloud
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Azure Cloud Services
  • Microsoft Dataverse
  • Microsoft SharePoint
  • Microsoft 365
  • Microsoft Dynamics 365

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: For every service offering, we provide a phase of development that includes user acceptance testing and technical assurance by an internal technical team separate from the development team. This agile approach allows us to test as we deliver features and function of the solution. Performance testing is done through user acceptance testing of each solution

Security testing

• Security services: Yes
• Security services type: Security design

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: We provide hosting through all Microsoft platforms including Azure cloud services, Dataverse, SharePoint and other 365 locations. We provide all Microsoft software including Power Platform and Dynamics 365 as consultancy, development, maintenance and support

Service scope

• Service constraints: No

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Zenzero's Microsoft certified, UK-based IT helpdesk provides unlimited support to customers 8:00-18:00, Monday to Friday via phone, email, portal and website. In addition to this, we provide 24/7 out-of-hours emergency support as required. The majority of queries and issues we receive can be resolved remotely by our IT service desk, ensuring a fast, efficient response. For more complex issues, we can quickly arrange for onsite IT support from one of our experienced, friendly IT technicians. Business critical incidents are picked up within an hour. Medium severity within 4 hours and low priority on next business day. Support is available 24/7/365.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 A
• Web chat accessibility testing: Testing to WCAG 2.1 A standards.
• Support levels: Zenzero's Microsoft certified, UK-based IT helpdesk provides unlimited support to customers 8:00-18:00, Monday to Friday via phone, email, and our website. In addition to this, we provide 24/7 out-of-hours emergency support as required. The majority of queries and issues we receive can be resolved remotely by our IT service desk, ensuring a fast, efficient response. However, for more complex issues, we can quickly arrange for onsite IT support from one of our experienced, friendly IT technicians.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 28/09/2023
• What the ISO/IEC 27001 doesn’t cover: All current services covered
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  Zenzero is actively engaged in Environmental, Social, and Governance (ESG) work, demonstrating a strong commitment to sustainability and ethical practices. They are in the final stages of being a certified B Corporation, which means they meet high standards of social and environmental performance, accountability, and transparency. As part of their ESG efforts, Zenzero has joined the Tech Zero task force, aligning with other tech companies to tackle the climate crisis and drive progress towards net zero carbon emissions. They have pledged to become carbon neutral by 2027 and are implementing measures such as an electric vehicle salary sacrifice scheme and cycle to work schemes to reduce their travel emissions.

Pricing

• Price: £750 to £1,200 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@zenzero.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.