Armour Comms

Armour Mobile - Secure Mobile Video Conferencing with Armour Comms

A London organisation providing NCSC CPA certified secure video conferencing on iOS and Android smartphones and tablets and Windows 10. Supplying Governments with cost-effective, easy to use technology, the solution includes secure voice, video, messaging, group chat, and file transfer communications on cloud-based and on-premises solutions up to UK SECRET.

Features

  • Secure video conferencing within a secure community
  • Secure voice, video calls, messaging, group chat and file transfer
  • Easy to use, simple to deploy, end to end encryption
  • Supports popular COTS devices such as Android, iOS, Windows desktop
  • Message Burn/Time to Live (TTL) determines message life
  • Advanced features for potential use at SECRET / Advanced Mobile
  • Secure connection to desktop solutions inc Teams, Zoom, Jitsi etc
  • Cloud hosted, on-premises and managed service options are available
  • Compatible with complementary technology e.g. MDM and MAM systems
  • Secure by design. CPA accredited solution up to Official Sensitive

Benefits

  • Manage governance, risk and compliance
  • Flexible secure communications for home working/mobile workers/BYOD
  • Face to face meeting environment wherever employees are located
  • Collaboration will benefit from the secure group chat functionality
  • Supports interoperability with Unified Communications
  • 24/7 support options are available
  • CPA certified alternative to WhatsApp, Viber, SIGNAL, Cryptify, Ceerus.
  • Secure by default, using NCSC approved encryption and MIKEY SAKKE
  • Armour ReCall media audit option available for later forensic review
  • Compatible with Samsung Knox, Trustzone, Samsung DeX, Chromebook

Pricing

£10 a device a month

  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at david.holman@armourcomms.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

7 2 6 0 6 0 6 6 6 1 9 0 8 6 6

Contact

Armour Comms David Holman
Telephone: 0203 637 3801
Email: david.holman@armourcomms.com

Service scope

Software add-on or extension
No
Cloud deployment model
  • Private cloud
  • Community cloud
Service constraints
Armour Mobile can be downloaded currently to iOS and Android phones and tablet devices and Windows 10 Desktop
System requirements
  • COTS Apple devices (phone or tablet) iOS Version 12.5+
  • COTS Android devices (phone or tablet) OS Version 6+
  • Windows 10 Desktop

User support

Email or online ticketing support
Email or online ticketing
Support response times
Severity-related response times from 4 hours upwards depending on SLA, during UK working hours 09:00 to 17:00 (see Support Levels).
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Armour provides customer specific account managers to support client requirements .
24x7 support can be made available at additional cost depending on requirements.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Training tutorials are available on the Armour Comms website.
Additional training services are available e.g. train the trainer and can be quoted on request.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Armour Mobile contacts data can be removed from the device prior to the contract end by creating a export file and emailing.
End-of-contract process
The customer will be contacted prior to the end of the contract to see if they wish to renew. If they do not wish to renew, the app will cease to communicate with the service. The app will remain on the device and securely retain all the information within it.

Using the service

Web browser interface
No
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Windows
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Armour Mobile is designed to offer the same functionality and similar look and feel on all platforms.
Service interface
No
User support accessibility
None or don’t know
API
No
Customisation available
No

Scaling

Independence of resources
Usage is monitored on a continual basis and scaled according to requirement

Analytics

Service usage metrics
No

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Other
Other data at rest protection approach
Armour secure data at rest on mobile devices is encrypted to protect it. Data at rest on servers is protected by a multi-security-zone server architecture with database encryption, physical access control to dedicated server room, staff authorisation, staff security clearance, etc.
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
For security reasons the only data that can be exported from the device is the contacts. A user can export their contacts to an encrypted file and store or email it off their device (platform-dependent).
Data export formats
Other
Other data export formats
Encrypted file
Data import formats
Other
Other data import formats
Encrypted file

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Other
Other protection between networks
Armour secure services are protected by at least AES-128 with PKI using MIKEY-SAKKE between end user devices and up to AES-256 with TLS1.2+ in client/server interactions.
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Other
Other protection within supplier network
All inter-server communications within the Armour secure service use at least TLS1.2+ with AES-256, multi-zone server security, firewalling, intruder detection, monitoring, etc.

Availability and resilience

Guaranteed availability
The Armour Mobile service is dependent on the full availability of the data service over the mobile bearers provided by the third-party cellular systems. However, typical availability of the underlying Armour networks is 99.98%; specific SLAs are available if required by the customer.
Approach to resilience
Armour server resilience information is available on request.
Outage reporting
Unexpected Armour Mobile outages are reported by email to customers. (Pre-planned outages are, of course, notified to customers in advance.)

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
Other user authentication
End user clients are password protected, based on the unique end point identity used in the MIKEY-SAKKE cryptography; the client itself also authenticates to the servers. Additional user authentication (e.g. 2-factor) is available at additional cost based on user requirements.
Access restrictions in management interfaces and support channels
Access to the user management system / servers is restricted to authorised administrators using passwords, user certificates, etc. For support, senior staff have SC clearance to deal with sensitive customer issues.
Access restriction testing frequency
At least once a year
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
You control when users can access audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Intertek
ISO/IEC 27001 accreditation date
18/03/21
What the ISO/IEC 27001 doesn’t cover
NO exclusions
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
Yes
Any other security certifications
  • CPA (up to OFFICIAL SENSITIVE) for key service components
  • Cyber Essentials for company-wide IT security
  • CPA Build Standard assessment of development mechanisms

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Company CISO reviews security daily with company teams to ensure adherence to defined security processes, including any special requirements imposed for specific customers.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Armour's development processes and operational change management processes follow defined mechanisms using the latest commercial configuration and change management tools.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
System security assessments (internal, CERT, etc.) are reviewed daily and resulting server or client level patches are deployed accordingly for the assessed threat, risk and impact level.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
The Armour secure service uses commercial IDS, anti-virus and similar measures as well as internal monitoring of its servers and services to detect potential compromises. Any issue identified is triaged (with CISO or delegate) and action taken to a timescale appropriate to the risk/impact.
Incident management type
Supplier-defined controls
Incident management approach
Incidents follow Armour's defined process for reporting and handling.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Social Value

Covid-19 recovery

Covid-19 recovery

Armour Comms support organisations and businesses to manage and recover from the impacts of COVID-19, including where new ways of working are needed to deliver services. This includes improved workplace conditions that support the COVID-19 recovery effort including effective social distancing, remote working, and sustainable travel solutions.
Tackling economic inequality

Tackling economic inequality

Armour Comms will influence staff, suppliers, customers and communities through the delivery of the contract to support employment and skills opportunities in high growth sectors.
Equal opportunity

Equal opportunity

Armour Comms supports and promotes in-work progression to help people, including women, those from disadvantaged or minority groups, to move into higher paid work by developing new skills relevant to the contract.
Wellbeing

Wellbeing

Armour Comms demonstrates its support for the health and wellbeing, including physical and mental health, of its staff through internal wellness programmes.

Pricing

Price
£10 a device a month
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Armour Comms can offer free trial licences of an agreed quantity for an agreed period so that the customer can do a full and effective trial

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at david.holman@armourcomms.com. Tell them what format you need. It will help if you say what assistive technology you use.