ODCGIS LIMITED

GIS Data & XMAP Provision

ODCGIS source a range of geographic data sets to run in XMAP including OS’s NGD Topography which is the base upon which other datasets can be overlaid including a range of Open Data sets. Land Registry polygons are essential to understand what land you own and who adjoins you.

Features

• Data Collection & Integration
• Data Storage & Management
• Data Quality Control & Validation
• . Data Updating & Maintenance
• Metadata & Documentation
• Data Accessibility & Distribution
• Interoperability & Standards Compliance
• Data Security & User Management
• Customization & Value-Added Services
• User Support & Capacity Building

Benefits

• Improved Decision-Making by understanding geographic patterns and relationships
• Increased Operational Efficiency with time savings and lower operational costs.
• Enhanced Planning & Development with smarter development with fewer mistakes
• Stronger Risk Management identifying high-risk zones and assets
• Better Asset & Resource Management
• Enhanced Collaboration & Data Sharing giving improved coordination between stakeholders
• Increased Transparency & Public Engagement with improved stakeholder communication.
• Supports Innovation & Digital Transformation

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at alan@odc.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

726199217303760

Contact

Alan Smith
+447957806497
alan@odc.co.uk

About the service

• Service categories:
  • Applications
    • Collaborative
      • Enterprise community
        • Enterprise community
      • Team collaboration
        • Team collaboration
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: ODCGIS offer a GIS Managed Service supporting organisations get the most out of a GIS, managing the updating of data and carrying out analysis as requested. For organisations without GIS, ODCGIS offer a cloud based solution through XMAP.
• Cloud deployment model:
  • Private cloud
  • Hybrid cloud
• Service constraints: Some Licenced Ordnance Survey data has restrictions limiting its use on public sites. Service does not normally need planned downtime, but larger upgrades may require it.
• System requirements:
  • Pricing can be affected by number of users.
  • Pricing can be affected by number of properties.
  • Web Browser
  • Internet Connection
  • White Listing of URL's

User support

• Email or online ticketing support: Yes
• Support response times: All requests receive an immediate manual response during working hours (9.00-17.00 Monday to Friday ex Bank Holidays) Task is completed within 5 working days (unless over 1 working day required). Urgent requests can be dealt with as a priority.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: 99% of all support is managed remotely via phone, email or Teams. ODCGIS have a team of GIS Officers who can be called on for support through the GIS Managed Service. The time taken is subtracted from the Managed Service time contracted to that specific organisation. Currently 70 organisations (mainly housing associations) use this service. Managed Service Packages are based on number of days @£900 a day.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Onboarding includes a 'Commencement Meeting', 'Online Training' which includes a 'User Guide' and a 'Pilot Meeting' for a project. Ongoing support via phone or email is available through the GIS Managed Service during normal working hours, whenever it is required.
• Service documentation: Yes
• Documentation formats: PDF
• Documentation accessibility standard: WCAG 2.2 AA
• End-of-contract data extraction: At the end of the contract, all client data (including any data created on their behalf) will be supplied back in the format of their choosing.
• End-of-contract process: There are no additional costs at the end of a contract. Any client data will be supplied back to the client.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Same functionality, apart from being able to locate users position with the mobile. Screen size adjusted. Some GIS tools may be restricted.
• Service interface: Yes
• Description of service interface: The service is intuative making it user friendly. Data sets are supplied by ODCGIS Officers and or by API and can be accessed from a simple legend on the side of the screen. Admin panel provided to configure XMAP.
• Accessibility standards: None or don’t know
• Description of accessibility: Users can access any data set from the legend on the side of the screen. Any attributes attached to the data can be accessed by the User and filtered as required. The data cannot be clicked on and edited. Designed with WCAG principles at front of mind. No text-to-speech compatibility with map view text.
• Accessibility testing: Active engagement with users of assistive technologies to improve usability. Working towards WCAG 2.2AA.
• User support accessibility: WCAG 2.2 AA
• API: Yes
• What users can and can't do using the API: Most data sets supplied by ODCGIS do not involve API's.; In cases where API's are used then this is set up by ODCGIS, any changes to the data will be done by ODCGIS. Users will not be permitted to make changes to the data.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Whilst customers can carry out their own analysis, any changes to the data will be carried out by ODCGIS. Branding, data and configeration of data can be customised.

Scaling

• Independence of resources: XMAP system scales based on demand to ensure no users are affected by other usage.

Analytics

• Service usage metrics: Yes
• Metrics types: A monthly Usage form is supplies detailing all requests, who requested the work, who carried out the work at ODCGIS and the amount of time it took.
• Reporting types: Regular reports
• Resource tagging: No
• FOCUS resource tagging: No

Supplier type

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Geoxphere (XMAP), Ordnance Survey, Land Registry, Map Impact and others.

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: Less than once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Physical access control, complying with CSA CCM v4.0
• Data sanitisation process: Yes
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Users can export their data via an Export Button in the bottom right of the screen. This can either be the complete data set, or filters can be set to export only selected parameters, for example, all properties at risk of flooding.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Geopackage
  • Database backup
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Esri Shapefile
  • Geopackage
  • MapInfo TAB
  • Database table import

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Geoxphere's SLA offer's 99% availability for its online services (with 99.999% up-time on data centre). Full SLA documentation is available separately on request. If Geoxphere do not meet the guaranteed levels of availability then a percentage of the annual fee may be refunded, which will be agreed with the customer on a case by case basis. To date, this has never been required.
• Approach to resilience: XMAP cloud software and services runs on high availabilty servers. Each hardware node gives 99.999% up-time. In turn, each compnent of XMAP's service operate in a load-balanced environment, giving resiliance should one node fail. XMAP have active monitoring services in place that constantly assess web services and node performance.They automatically restart services should an issue be identified. Should services fail and no automatic recovery is possible, the load balancer takes the affected node out of the loop and redirects to the functional nodes. XMAP's technical team are immediately notified to prompt an action. Off-site snapshots are taken regularly.
• Outage reporting: Email alerts are immediately issued to customer administrators to inform them of any interruption of service, along with a regular update regarding the repair & fix, letting them know that the service is available again. Public dashboards available.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Username or password
• Access restrictions in management interfaces and support channels: XMAP's services, including their support system, ensures only those with authorisation gain access to the services. XMAP's services are credentials-based, and their support desk validates users based on their credentials.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Software Security Code of Practice: Yes
• Security governance certified: Yes
• Security governance standards: CSA CSM version 4.0
• Information security policies and processes: XMAP are building up their Information Security Policies and processes and these will be provided to customers on request. Incident management forms part of the Security Incident Reporting Policy as past of the ISO27001 Information Security Management System. XMAP and ODCGIS are Cyber Essentials accredited.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: XMAP's service is developed and maintained using a source control system and code repository. Our service goes through beta testing before being made available to all.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: XMAP's datacentre firewall detects and allows action to potential threats. These threats are assessed by XMAP's IT team and action is put into place.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Regular internal reports are carried out to assess for inappropriate use of the services. Action may involve closing user or organisation accounts.
• Incident management type: Supplier-defined controls
• Post-quantum cryptography secure: No
• Incident management approach: XMAP have a number of internal processes in place but are working towards recognised standards.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Fully-featured system for a limited time period.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 5%
• Between £1,000,001 and £2,500,000: 5%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 10%

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: 814f4bac-deb5-4580-9d7e-b4a518ea8b97
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Ensuring new workers are informed of their right to join a trade union
  • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Activities to cascade good practice on fair working conditions throughout the supply chain
  • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
  • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Volunteering opportunities for staff
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
  • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
  • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
  • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
  • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
  • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
  • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
  • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
  • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
  • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
  • Plans for positive actions with community groups.
  • Measures for making facilities used in the delivery of the contract available for community groups, education or training
  • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
  • Plans to respond flexibly and adapt approaches to community engagement and initiatives
  • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
  • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
  • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
  • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
  • Working conditions which promote an inclusive working environment and promote retention and progression
  • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
  • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the issues affecting the development of new skills by target cohort
  • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
  • Understanding of issues relating to entering the contract workforce
  • Creation of outreach activities to create a pipeline of employees for the future contract delivery
  • Content of the outreach activity is designed to suit the target cohort
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
  • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at alan@odc.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.