Me Learning

Moodle Workplace LMS (Learning Management System)

Powered by Titus Learning, Moodle Workplace is an Enterprise Learning Management System (LMS) providing effective onboarding, staff training programs and courses. Moodle Workplace LMS allows your organisation to track compliance with analytics and custom reporting on training. Me Learning has partnered with Titus Learning since 2023.

Features

• Create, manage and review eLearning across your organisation
• Quick and easy to deploy
• Remote access from any location
• Scaleable to thousands of users
• Secure - meets ISO 27001 standards
• Integration with third-party systems
• Multi-tenancy allows your departments/divisions to have their own platform
• Compatible with Storyline, Rise, Captivate, SCORM, xAPI/TinCan, H5P, and more
• Sell your courses through Intellicart providing eCommerce capabilities
• Course sharing between organisations

Benefits

• Reduce training costs
• Improve system data quality
• Provide immediate access to training
• Save staff and management time
• ISO27001, IS09001 and Cyber Essentials Plus Accredited
• 2FA functionality
• Full audit trails
• 24/7x365 Helpdesk Support for Critical Incidents
• Custom theme design matching your organisations branding

£5,000 a unit a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Enquiries@melearning.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

726243403652001

Contact

Corinna Leng
01273091301
Enquiries@melearning.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: Deployed, implemented and managed by Titus Learning, Moodle version upgrades will be discussed with the client in advance so this can be carefully planned in and a maintenance schedule is put in place. We aim to keep the downtime to approximately 1 hour and try to schedule a feasible time for both client and Titus. Any patches that need to be deployed due to vulnerability checks in place will result in zero downtime. Our solution will support Google Chrome, Mozilla Firefox, Apple Safari and Microsoft Edge on desktop, as well as Mobile Safari and Google Chrome on mobile devices.
• System requirements:
  • Device to access the internet
  • Web/mobile browser required

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Weekdays - normal working hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Currently, Zendesk Chat is not WCAG compliant, however we are continuing to make improvements to get there. Our product team is working hard to ensure that we can find a solution that will meet these requirements for compliance, while maintaining the current user experience.
• Onsite support: Yes, at extra cost
• Support levels: Managed and supported by Titus Learning, all clients using Moodle Workspace have access to the helpdesk via phone, email or web interface. Wraparound support is included in the base contract price.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Moodle Workplace offers an interface that combines both efficiency and intuitive functionality. Onboarding tasks are minimised by the self-service functions such as password resets, and contextual assistance to help topics including FAQs or forums. ; ; We work with your project/training/implementation team to ensure the system is configured to meet the training needs of each user, creating their own training pathway. ; ; We will configure the system for use and train your admin staff on how to manage the system. This is all done remotely and we provide full training guides, user documentation and ongoing support on how to best utilise Moodle Workspace.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: At the end of the contract, Titus will extract and transfer a full backup of the customer's Moodle database and any associated user data.; ; All data is deleted from records in line with GDPR Regulations.
• End-of-contract process: The client is shown how to export any data they require before the system is disabled and data deleted. End of contract review is completed by both parties.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The service is a mobile-friendly and all desktop features are also available on a mobile.; ; For the best mobile experience, learners can download the Moodle Workspace app which is available for both android and iOS devices.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: The interface can be heavily customised using themes and thousands of settings. Modules can be enabled an disabled at the discretion of the customer.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: Conducted by Titus Learning, the process is to follow established best practices and part of the process for accepting new code into core is to test pages carefully and gather feedback from experts.
• API: Yes
• What users can and can't do using the API: Titus Learning have set out that Moodle has a number of core APIs that provide tools for Moodle scripts. These are essential when writing Moodle plugins. Examples include APIs for backups, calendars, messaging, privacy, search, web services and RSS, among many others. A full list can be found at: https://docs.moodle.org/dev/Core_APIs with links to documentation for each individual API.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Users of our service can customise:; - Logo; - Colours; - Organisation structure; - Groups; - Access rights for users/groups; - Terminology; - Equal Opportunities; - Email templates; -Personal dashboards; - Permissions set by role; - Overall visual theme and interface; ; All the customisation can be done through the Admin inteface by the Master Admin. The ability to customise can also be delegated.

Scaling

• Independence of resources: Titus Learning uses the AWS Elastic File Service. This service automatically scales horizontally by adding unlimited storage in 10GB increments (when required) and vertically by scaling the network throughput as the amount of data to be transferred increases. Amazon EC2 uses Xen virtualisation for all server instances.

Analytics

• Service usage metrics: Yes
• Metrics types: Moodle Workplace is simple and easy to use. There are multiple predefined reports via the dashboard function and a flexible Report Builder for custom reports. ; ; Admins with the report builder functionality will have full access to Moodle logs, including access and usage data.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest: Physical access control, complying with CSA CCM v3.0
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Standard functionality enables admin to export data into csv format
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PDF
  • XLS
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • PDF
  • XLS

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network: Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: Moodle Workspace guarantees a 99.95% uptime for the system, and there is a 99.99% guarantee available at an extra cost. There is no provision for service credits where availability is less than this, but clients are entitled to terminate due to breach of contract in that event.
• Approach to resilience: Further detail is available upon request.
• Outage reporting: Moodle Worksplace utlises the following outage reporting tools:; ; - A monitoring dashboard; - API; - Email; - SMS

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Access is restricted through IP and ports lockdown. In addition, we use public key to provide access to management interfaces
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: ACM
• ISO/IEC 27001 accreditation date: 08/07/2022
• What the ISO/IEC 27001 doesn’t cover: Nothing
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • Cyber Essentials
  • Cyber Essentials Plus

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Cyber Essentials
• Information security policies and processes: The main board is responsible for defining the policies and ensure its implementation operationally. The key performance indicators for the board include the implementation of these policies, risk management and forensic analysis of security incidents

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We have a Change Control Board which is informed of every aspect of the project from the beginning. The change control board is presented with changes or requests for changes and must not only approve or disapprove, but issue directives on how change will be implemented. The Configuration Management plan presented to the CCB will contain:; ; Identify - What is it, assess security impact; Change control process - initiate, reporting ; Process tracking log; Accountability; Library - documentation ; Release - Go/no go decision based on risk assessment; Evaluate
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Besides regular pentesting, we engage a CREST approved provider to identity potential threats by analysing our code. Depending on the severity of the vulnerability, patches can be deployed within 8h. We also received our threat information from the CREST approved company on retainer.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We have extensive logging built-in in our platform and combined with AWS monitoring, we can identify potential compromises. Once we find potential compromises, we engage our security department to analyse impact and mitigation recommendation. We would respond within 2h for any incidents.
• Incident management type: Supplier-defined controls
• Incident management approach: We have a clear processes for common events and based on workflow tools we have. Users can report incidents by email or phone and provide incident reports via email to our customers

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Fighting climate change ; As an SME, we recognise that Me Learning’s ESG processes can be small initially, however they are fundamental to ensuring we are sustainable across the board, as well as maintaining the sustainability of our customers. ; ; Our digital training helps clients demonstrate reduction in travel for training, contributing to carbon targets. We specialise in the creation of cutting-edge digital training which can be accessed securely from any device with an internet connection. When this is used in place of more traditional classroom training, this eliminates the need for travel to training venues. Our cloud-based solution is hosted through Amazon Web Services (AWS) data centres, which we chose specifically because of the use of renewable energy sources. ; ; Since 2022, Me Learning’s eco-team (Tree Learning) has headed our in-house sustainability initiatives. The team is led by our CEO, Nick Richards, and ensures we map and manage our sustainability risks and identify and exploit sustainability opportunities. This mainly includes improving our energy and carbon performance, encouraging company wide recycling, and scheduling charity days. Tree Learning identifies a set of short term, medium term and long-term objectives at the beginning of each financial year.

  Tackling economic inequality

  Tackling economic inequality ; As a high growth sector with known skills shortages, we promote careers with the next generation of students and job seekers and provide opportunities through work experience and placements. ; ; We play an active role in the communities where we operate. For example, we: ; ; - Built a website for young people with learning difficulties for a charity local to Brighton. ; ; - Provide free access to personal development courses via our social value agreement with Greater Manchester Combined Authority. Rochdale Council used this to provide free access to training for unemployed people to build new skills and prepare for employment. ; - Support Shoreham Academy Workplace Live. We do this annually and have our next careers fair at Shoreham Academy in July 2024. ; ; During 2024 and beyond, we plan to: ; - Continue to deliver topical eLearning talks, led by our Learning Production team, at Shoreham Academy to inspire the next generation of talent to consider a career in our sector. ; - Support the Government’s vision to shape and grow new business, by providing guidance sessions with start-up businesses. ; - Commitment to a further TED talk. ; ; The contracts delivered through this framework will be delivered by our existing in-house team, which is growing year-on-year as demand for our services increases. Given the specialist nature of many of the roles which can also be performed anywhere in the UK, we do not take on local labour to staff contracts on a short-term basis but instead invest in the development of our permanent team on an ongoing basis. From time to time, we do employ the services of a carefully selected and trust supply chain, which includes other SMEs and micro businesses. We have full sight of our supply chains and are confident that they meet the requirements of Modern Slavery regulations.

  Equal opportunity

  Equal opportunity ; We are accredited to Investors In People Gold Standard. ; ; As with similar businesses across the UK, we are aware there may be an under representation of people with a disability, serious health condition or from underrepresented groups within our organisation and we are committed to taking steps to address this. We already apply inclusive recruitment practices which include anonymised applications. ; ; We actively promote careers in our sector, which helps raise awareness of career opportunities with students from a range of different backgrounds and break down common myths and misperceptions. ; ; As part of Me Learning's social value offer to this project, we will provide over 100 free eLearning licenses with access to our entire digital library, to be used as the customer deems appropriate. These free licenses can be distributed across communities that learners may otherwise not have access to specialised training such as 'Business Skills' or 'Leadership Development.' Access to this digital training will give disadvantaged learners the opportunity to gain skills in certain areas and improve their likelihood of securing employment. ; ; The eLearning accessed by learners can be chosen by the customer for a specific purpose in mind, e.g to help certain individuals move into higher paid work by developing new skills relevant to the contract. ; ; Modern slavery ; As part of our eLearning social value offer, we can provide access to our Modern Slavery eLearning course to ensure the customer is aware of how to identify it and manage its risks. ; ; From time to time, we do employ the services of a carefully selected and trust supply chain, which includes other SMEs and micro businesses. We have full sight of our supply chains and are confident that they meet the requirements of Modern Slavery regulations.

  Wellbeing

  Health and safety management is a core part of the responsibilities of our managers. The cost of living crisis has helped us focus on mental health as well as physical issues and our organisation has matured in this respect since the beginning of 2022. ; ; We promote positive wellbeing and welfare by encouraging a culture of open and honest conversation, so staff feel able to share any concerns. Our managers are recognised and rewarded for creating an environment of openness and trust. Our Head of People and Performance, Lisa Lambert, provides an alternative route to support, if staff feel unable to access these via line management routes. ; ; Me Learning offers a variety of mental health support tools to our employees: ; ; -x1 mental health day per month, where employees can take a day for themselves, no questions asked. ; -Open door policy to our Head of People and Performance, Lisa Lambert ; -Access to therapy sessions via our private health insurance scheme ; -We’ve been signed up to the Mental Health at Work Commitment since March 2024. ; ; As part of our commitment, we are to review our policies and procedures relating to Mental Health in 2024. We plan to promote mental health literacy and measure and track our progress against the Mental Health at Work framework. ; ; We are currently working on an action plan on Mental Health, including baseline measures and proposals for performance appraisal. ; ; We regularly discount online courses on topical issues to raise awareness of wellbeing and inclusion. For example, every June during LGBTQ+ Pride month, we offer free access to a selection of relevant courses such as: LGBTQ+ Awareness, Equality & Diversity, Hate Crime Awareness. ; ; We will continue to make discounted offers on digital learning on inclusivity and wellbeing topics. We will track the take up of these to inform future activities.

Pricing

• Price: £5,000 a unit a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: We provide a free evaluation version for up to two weeks.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Enquiries@melearning.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.