MOBILE GIS SERVICES LIMITED

Transform Enterprise

MGISS Transform Enterprise extends the CADTransform capability, enabling customers to extract, transform and load spatial and non-spatial data directly into ArcGIS Online and enterprise RDBMS platforms. It streamlines data integration, improves data quality, and supports scalable, automated workflows across complex geospatial environments for secure, governed, and repeatable data operations.

Features

• Direct ETL integration with ArcGIS Online
• Support for enterprise Relational Database Managment System (RDBMS) platforms
• Extension of MGISS CADTransform functionality
• Automated data transformation workflows
• Handling of spatial and non-spatial datasets
• Schema mapping and data validation controls
• Scalable processing for large datasets
• Secure enterprise-grade data handling
• Configurable transformation rules
• Repeatable and auditable ETL processes

Benefits

• Reduces manual data preparation effort
• Accelerates data delivery into enterprise systems
• Improves data consistency and accuracy
• Enables seamless integration with existing GIS platforms
• Supports enterprise governance and compliance requirements
• Enhances operational efficiency through automation
• Minimises data duplication and rework
• Scales with organisational data growth
• Increases confidence in enterprise geospatial data
• Lowers long-term operational and maintenance costs

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@mgiss.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

726511806249205

Contact

Michael Darracott
0151 329 0820
sales@mgiss.co.uk

About the service

• Service categories:

  Application Development and Deployment

  Integration and orchestration

  Integration software

  • Integration Platforms
  • Connectivity Adapters and Plug-In Software

  Event stream processing

  • Functions Software
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Private cloud
  • Hybrid cloud
• Service constraints: MGISS Transform Enterprise may be subject to occasional planned service interruptions to support software upgrades, maintenance, or platform enhancements. Where possible, these activities are scheduled outside UK working hours and are communicated in advance to minimise disruption to customer operations.
• System requirements:
  • Javascript-enabled web browser (Edge, Safari, Firefox, Chrome)
  • SFTP (Optional)

User support

• Email or online ticketing support: Yes
• Support response times: MGISS responds to support enquiries in line with its published Support Policy, with target response times based on the customer’s support tier. During UK opening hours (09:00–17:00, Monday to Friday), initial responses are provided within 4 hours for Premium support, 8 hours for Standard support, and 16 hours for Lite support, measured from the time the case is logged
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: MGISS offers four support levels: Freemium, Lite, Standard, and Premium. These tiers differ by target response times, access channels, and included services. Premium and Standard tiers include consultancy days, while all paid tiers provide technical support during UK opening hours via phone, remote support, and the Location to Insight portal ; ; Cost of support levels; ; Support costs vary by tier and are defined within individual customer agreements. Premium, Standard, and Lite support are paid annual services, while Freemium offers limited portal-based support only. Detailed pricing is available on request through MGISS account management ; ; MGISS does not assign a dedicated technical account manager or cloud support engineer as standard. Support is delivered by qualified Professional Services Support Analysts, with escalation to our team of Consultants, Senior Consultants and Technical Leads
• Support available to third parties: No

Onboarding and offboarding

• Getting started: MGISS Transform Enterprise is designed for ease of use, providing an intuitive interface that enables users to quickly configure and manage data transformation workflows. Comprehensive online documentation is available, covering all key user workflows and supporting a range of roles, including data providers, data consumers, and system administrators. In addition, structured online training courses are available for customers who wish to further develop their skills and maximise the value of the platform.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: At the end of a contract, customers can extract their data from MGISS Transform Enterprise using the same standard export mechanisms available during normal service operation. Data can be exported via configured ETL workflows to customer-controlled destinations, such as ArcGIS Online or enterprise RDBMS platforms, prior to service termination. Customers are provided with reasonable notice to complete data extraction in line with contractual terms.
• End-of-contract process: At the end of the contract, access to MGISS Transform Enterprise and associated support services is withdrawn in accordance with the agreed contractual terms. Customers are provided with notice in advance of contract expiry to allow for data extraction and service transition. Following termination, MGISS will decommission customer access and remove service credentials in line with security and data protection policies.; ; The contract price includes the licensed use of the software, standard support in line with the agreed support tier, and access to the Location to Insight customer portal. Additional services, such as professional services, consultancy, bespoke development, training, or extended support, are not included and are provided at an additional cost where required.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Onboarding and offboarding documentation for MGISS Transform Enterprise is made available through the MGISS customer portal, locationtoinsight. Customers can securely access guidance, support documentation, and relevant resources at any time, ensuring a consistent and controlled experience throughout the service lifecycle.

Using the service

• Web browser interface: No
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: MGISS Transform Enterprise is accessed through a secure, web-based service interface designed to support configuration, execution, and monitoring of data transformation workflows. The interface enables users to manage ETL processes, review job status, and handle outputs to target systems. Access is role-based, authenticated, and integrated with MGISS support services through the Location to Insight customer portal.
• Accessibility standards: None or don’t know
• Description of accessibility: The MGISS Transform Enterprise service interface is designed in line with recognised accessibility best practices and aims to support compliance with the Web Content Accessibility Guidelines (WCAG) 2.1 at AA level. Accessibility considerations are incorporated into interface design to support keyboard navigation, readable layouts, and compatibility with commonly used assistive technologies.
• Accessibility testing: MGISS has undertaken usability testing and review activities that include consideration of users who rely on assistive technologies. Interface testing focuses on accessibility-related behaviours such as keyboard navigation, screen reader compatibility, and clarity of visual contrast and labelling. Feedback from users and customers is used to identify accessibility issues, which are reviewed and addressed as part of ongoing service improvement and interface updates.
• API: No
• Customisation available: Yes
• Description of customisation: Buyers do not customise the service directly. Any required configuration or customisation is delivered by MGISS on behalf of the customer, typically through professional services, to ensure changes are implemented in a controlled, supported, and secure manner

Scaling

• Independence of resources: MGISS Transform Enterprise is designed to operate using isolated, controlled processing workflows to ensure fair and reliable use of system resources. Capacity management, workload controls, and monitored execution prevent individual user activity from adversely impacting others. Where shared infrastructure is used, resource allocation and scheduling mechanisms are applied to maintain consistent performance across all customers.

Analytics

• Service usage metrics: No

Supplier type

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Avineon Tensing

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Users export data from MGISS Transform Enterprise via configured Extract, Transfer, Load (ETL) workflows, which deliver processed outputs directly to target destinations. These include ArcGIS Online and supported enterprise RDBMS platforms, where data is written in the required schema and format. Exports can be executed on demand or as part of scheduled, repeatable processes.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • File Geodatabase
  • ArcGIS Online Feature Service
  • ESRI Vector Tile Package
  • GeoJSON
  • OGC WMS/WMTS/WFS
  • GML
  • Geopackage
  • Esri Shapefile
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • DWG
  • DXF
  • ESRI File Geodatabase
  • ESRI Shapefile
  • Bentley Microstation Design
  • GeoJSON
  • GML
  • OGC Geopackage

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: MGISS aims to provide a high level of service availability for MGISS Transform Enterprise, with service level agreements defining clear availability commitments. The SLAs specify that the software is accessible 24/7/365, with guaranteed availability of 99% during core operating hours of 09:00 to 17:30 UK Standard Time, Monday to Friday, excluding UK public holidays.; ; Planned maintenance activities are communicated in advance and, where possible, scheduled outside core operating hours to minimise disruption. Where guaranteed availability levels are not met, service credits or other remedies are applied in accordance with the terms defined within individual customer contracts or support agreements.
• Approach to resilience: This is available on request
• Outage reporting: We provide email notifications to customers in the event of an unplanned system outage. Scheduled maintenance and planned downtime are communicated separately in advance through established notification channels.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to the MGISS locationtoinsight customer portal is restricted through secure user authentication. Only authorised users can access the portal, and once authenticated, users are only able to raise and view support cases and related information for their own organisation. This ensures appropriate access control and separation of customer data within the support environment.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: MGISS operates a comprehensive information security management framework aligned with ISO 27001. Information security policies and supporting procedures define how risks are identified, managed, and reviewed across the organisation.; ; Clear reporting and governance structures are in place, with responsibility for information security assigned to designated senior roles and supported by defined escalation paths. Compliance with policies is ensured through staff training, access controls, regular audits, risk assessments, and continuous improvement activities, ensuring security controls are consistently applied and maintained.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: MGISS operates formal configuration and change management processes to ensure service stability, traceability, and security.; ; Service components are identified, versioned, and tracked throughout their lifecycle using controlled configuration records. This includes software releases, dependencies, and environment configurations, ensuring that changes are auditable and reproducible.; ; All changes follow a defined change management process. Proposed changes are assessed for technical risk, operational impact, and potential security implications prior to approval. Security considerations include access control, data protection, and compliance with internal policies. Changes are tested in appropriate environments before deployment, with planned releases communicated in advance where customer impact is expected.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: MGISS uses a structured vulnerability management approach to protect its services. Potential threats are identified through regular security reviews, risk assessments, and monitoring, with vulnerabilities prioritised by severity and impact.; ; Security updates and patches are deployed promptly, with critical issues addressed as a priority following appropriate testing. Threat intelligence is sourced from trusted software vendors, technology partners, industry security advisories, and internal monitoring processes.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: MGISS operates protective monitoring processes to safeguard its services and data. Potential compromises are identified through system monitoring, log review, and alerting mechanisms that detect unusual or unauthorised activity. When a potential compromise is identified, it is investigated promptly, contained where necessary, and remediated in line with incident response procedures. Incidents are prioritised by severity, with critical issues responded to immediately during UK operating hours and escalated as required.
• Incident management type: Undisclosed
• Incident management approach: MGISS operates formal incident management processes with predefined procedures for common operational and security events, ensuring consistent and effective response. Customers report incidents through the MGISS support channels, including the customer portal, email, or telephone during UK operating hours. Incident status updates and resolution details are communicated to users as the incident progresses, with incident reports provided following closure where appropriate.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 1.25%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 7.5%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 12.5%
• Over £5,000,001: 15%

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: Ciation ISO
• ISO/IEC 27001 accreditation date: Thursday 23 June 2022
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• ISO 9001 certification accredited by: Ciation ISO
• ISO 9001 accreditation date: Tuesday 26 April 2022
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: 649e8f08-5371-4317-aed4-3915c3e842a3
• Cyber essentials plus: Yes
• Cyber Essentials Plus Certificate Number: 40ef4987-7ec7-4c91-836b-2c9fea490cd7
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Ensuring new workers are informed of their right to join a trade union
  • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Activities to cascade good practice on fair working conditions throughout the supply chain
  • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
  • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Volunteering opportunities for staff
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
  • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
  • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
  • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
  • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
  • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
  • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
  • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
  • Introducing transparency to pay and reward processes
  • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
  • Working conditions which promote an inclusive working environment and promote retention and progression
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
  • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the issues affecting the development of new skills by target cohort
  • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
  • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
  • Understanding of issues relating to entering the contract workforce
  • Creation of outreach activities to create a pipeline of employees for the future contract delivery
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
  • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
  • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@mgiss.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.