Illuminet Solutions

Home-Work - Digital Employee Experience Optimisation

A Digital Employee Experience solution, offering a 360 degree view of the health of the PC and the employee, end-to-end actionable visibility, with self-help and self-healing.

With unique insights, powerful remote actions and direct employee engagement, this optimises the digital employee experience, at home or work.

Features

• Real-time analytics and insights
• Targeted employee engagement
• Benchmarking and Proactive Improvement
• Automated remediation
• Executive and management dashboards
• In-context pop-ups to communicate with users
• Digital Employee Experience Score​ (DEX)
• Discounted software licensing for Nexthink tool
• Professional services to implement and integrate the solution
• Managed Service ongoing, monitoring and providing ongoing reporting / insights

Benefits

• Improved effectiveness of employee engagement communications
• Proactively detect and address issues impacting users digital experience
• Enable IT to diagnose and initiate remote actions more quickly
• Up to 20% Incident volume reduction and 10% resolution acceleration
• Increase the success of change (hardware / software / OS)
• Improve end user security
• Optimised hardware utilisation
• Increased employee satisfaction and retention
• Reduced cost of IT
• Finger on the pulse of the employee experience

£1 a device a week

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bizops@illuminetsolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

726760871470431

Contact

Stephen Farmer
01202 770162
bizops@illuminetsolutions.com

Planning

• Planning service: Yes
• How the planning service works: We provide planning services for the engagement and implementation of the solution, for the on-premise or cloud version, including configuration of reporting, policies, processes and integration to existing tooling.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: Nexthink

Training

• Training service provided: Yes
• How the training service works: Training can be provided for the software at a separate price.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Nexthink can be cloud based, integrating with existing tools, and so enabling the use of other cloud-based solutions such as ServiceNow.; ; The analytics provided from the solution, also enables the organisation to gain insight to allow you to get the very best out of any transformation such as the migration to, or between, cloud services, including Microsoft 365 and collaboration software.; ; The solution will operate for both physical and Virtual Desktop environments.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: The software itself is tested and quality assured. The overall service includes professional services to implement the software, including the quality assurance and testing of its implementation.; The software provides the ability to monitor performance of end point devices in terms of hardware, software, operating system, applications, connectivity etc.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by a third-party organisation
• How the support service works: Illuminet will provide monitoring and support as part of the Managed Service for this solution, this includes a ticket logging system to raise Incidents with the platform, service management and ongoing management reporting and insights.

Service scope

• Service constraints: The current version only works on Windows or Mac operating system end point devices - not smartphones, Chrome books etc.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 1 hour during office hours, 4 hours out of hours and weekends.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: No
• Web chat support: No
• Support levels: Monday to Friday 09:00-17:00

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Nexthink software

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity

  Fighting climate change

  Our efforts to be greener began in 2019 with the announcement of our flagship initiative, Treevolution. In 2022, we took the next step and initiated work to be Net Zero by 2035. Now, embedded in our work culture is a drive to do more for the environment, with a dedicated Eco-Ambassador team. We challenge ourselves to improve our operations and use sustainability as a catalyst for innovative thinking that results in a great, and green, service to our clients. This is our Green Guarantee.; ; One key part of our mission is to have a positive impact on the environment. Treevolution, was the first of many environmental initiatives to have been implemented. We pride ourselves on having a strong relationship with both The Yorkshire Dales Millennium Trust and The National Forest Foundation, in which we plant 1 tree per consultant per week, 5 trees per permanent position filled and 10 trees per product delivery.; ; We have planted nearly 17,000 trees in the UK and are well on our way to 18,000 trees globally.

  Equal opportunity

  Illuminet’s values and behaviours are at the heart of everything we do, ensuring our approach and delivery is in harmony with the testimony ‘All human beings are born free and equal in dignity and rights’. We are immensely proud that all our business practices are conducted in an honest, transparent, inclusive and ethical manner. This includes, but is not limited to, our commitment to recruiting, developing and retaining the most talented people regardless of background.

Pricing

• Price: £1 a device a week
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bizops@illuminetsolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.