Computacenter (UK) Ltd

Computacenter - D.Velpo - Document Management Solution

Intelligent document management, workflow automation, Procure-to-Pay automation. Electronic document and records management, Accounting and finance, Collaborative working, Operations Management, HR

Features

• Importing Documents
• Document Management
• Workflows und Business Processes
• Systems Integration und Combination
• Collaboration
• Configuration, Infrastructure and Security
• Archiving
• Digital P2P Processing
• Digital signature: certificate-based signatures
• Digital contract management

Benefits

• Importing Documents: scan/upload/e-mail/categorisation/extraction
• Management: versioning, check-in/check-out, OCR, viewer for different file formats
• Workflows und Business Processes
• Systems Integration und Combination
• Collaboration
• Configuration, Infrastructure and Security
• Archiving: Centralised & audit-compliant storage
• Digital P2P Processing: OCR, workflow automation, archiving, integration with ERPs
• Digital signature: certificate-based signatures
• Digital contract management

£51 a user a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at government@computacenter.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

726767581725316

Contact

Karen Baldock
+44 (0) 1707 631000
government@computacenter.com

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Microsoft 365, Microsoft Dynamics 365, Salesforce, SAP, Diamond, Datev, IBM, NetSuite, Asseco, Infor, etc.
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: Standard support is available in European time zone
• System requirements: N/a

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: "Service hours are Monday through ; Friday (excluding federal holidays) from 8:00 a.m. to 5:00 p.m. Weekend and 24/7/365 support is available at an additional cost; The following response times apply for the various priority levels:; • Priority 1 (critical) 4 hours; • Priority 2 (urgent) 8 hours; • Priority 3 (normal) 24 hours; • Priority 4 (not urgent) 48 hours"
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: Service Level Agreement Cloud and SaaS; ; https://s3.eu-central-1.amazonaws.com/mediamanager.cloudcenter.service.d-velop.cloud/92420133-b860-41a6-9d77-c229f64724bd
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: E-learnings, online training, documentation, onsite training on request
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Users can export the data and documents via download if they are authorised to do so or via API
• End-of-contract process: In the absence of any other agreement, the relevant contract becomes effective upon signature and remains valid indefinitely. Continuing obligations, unless otherwise specified, entail a minimum contract duration of twelve months, commencing from the initiation of service provision. Upon the conclusion of this initial period, the contract automatically extends for an additional twelve months unless either party terminates it with three months' notice before the end of a contract year. This termination clause applies to both complete services and any separable partial services, as well as to reducing the number of users.; ; Upon termination of the leasing arrangement, the customer must discontinue the use of the software. If the software was provided for download, the customer must delete all copies and destroy any related materials upon request. Alternatively, if the software was provided physically, the customer must return it along with any copies and materials, bearing the associated costs.; ; d.velop may offer support services upon termination, potentially for an additional fee, including assistance with data exportation if requested with at least two months' notice. Any use of the software post-termination is prohibited, and d.velop will promptly reimburse the customer for any pre-paid services not rendered.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: There is a mobile app for Android and iOS.; The web client has a responsive design so that it can be used on desktop and mobile devices.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AAA
• Description of service interface: The interface is user-friendly, intuitive to use, modern, and can be customized according to individual user needs.
• Accessibility standards: None or don’t know
• Description of accessibility: Certification for the new regulation "BITV 2.0" according to the European standard EN 301 549 was obtained in February 2024. These requirements include success criteria and conformity conditions of the standard "WCAG 2.1" with the contained "W3C Final Recommendation." The requirements of WCAG 2.1 Level AA and the Additional Requirements of BITV 2.0 are consistently considered.
• Accessibility testing: Various tests have been conducted based on the requirements of WCAG 2.1 AAA.
• API: Yes
• What users can and can't do using the API: https://help.d-velop.de/dev/documentation
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: A user with admin rights can customise file structures, user groups, users, processes, scripts, etc. in the configuration. The prerequisite is that the relevant training courses have been completed.

Scaling

• Independence of resources: We use different strategies. From balancing jobs in queues to guarantee fairness, to balancing different customers across different database clusters.

Analytics

• Service usage metrics: Yes
• Metrics types: https://s3.eu-central-1.amazonaws.com/mediamanager.cloudcenter.service.d-velop.cloud/b71e766b-c970-4ee6-b3fe-25a5c3488fb7

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: D.Velop

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest: Physical access control, complying with CSA CCM v3.0
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Users can export the data and documents via download if they are authorised to do so
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • HTTPS
  • REST
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • HTTPS
  • REST

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: "All data communication is encrypted (HTTPS/ SSL)."
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: "There is an internal guideline on information security and data protection in; the area of software development and; operation, which contains principles for; secure software development and; operation. Additional secure coding; guidelines are currently being developed."

Availability and resilience

• Guaranteed availability: https://s3.eu-central-1.amazonaws.com/mediamanager.cloudcenter.service.d-velop.cloud/92420133-b860-41a6-9d77-c229f64724bd
• Approach to resilience: Available on request
• Outage reporting: In a public dashboard or by e-mail from the support team

Identity and authentication

• User authentication needed: Yes
• User authentication: Other
• Other user authentication: LDAP Mapping, Organisational structure, Single Sign-on
• Access restrictions in management interfaces and support channels: LDAP Mapping, Organisational structure, Single Sign-on
• Access restriction testing frequency: At least once a year
• Management access authentication: Other
• Description of management access authentication: "Comprehensive management of user permissions and controls are maintained in the system. One authorisation group can be created per department. For example, if a user is entered in the Healthcare group, he has the authorisations of this group. If the user is now also entered in the Human Resources group, they also have the authorisation for this group. The authorisations of the Healthcare group remain in place until they are withdrawn. ; ; Within the permission concept, both individual users and user groups can be granted permissions. "

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Kiwa International Cert GmbH
• ISO/IEC 27001 accreditation date: 26.06.2023
• What the ISO/IEC 27001 doesn’t cover: N/a
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 25.11.2022
• CSA STAR certification level: Level 4: CSA C-STAR Assessment
• What the CSA STAR doesn’t cover: N/a
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: TISAX (automotive)

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: ISO 9001, ISO 27001, ISO 27017, ISO 27018, C5/ISO27001
• Information security policies and processes: "Central information security policy: defines; the information security objectives; ; Information Security and Privacy Policy:; general security instructions for all; employees; ; Guideline Information Security and Data; Protection in Software Development and; Operation: includes principles for secure; software development and operation; ; Other policies are in Place for: Information; Classification, Riskmanagement,; Backup, Patchmanagement and; cryptography"

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: D.velop has made a change management; process established. Internal policy, which was part of the ISO 27001 audit and is mapped accordingly via the ISO 27001 certificate.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Potential threats to our services are assessed using a mixture of dependency tracking and scanning and security reviews. We also regularly perform penetration tests using external parties. Teams have the ability to escalate all potential findings to a team of experts, which follows a predefined process and determines a CVE score for all vulnerabilities.; ; How quickly we deploy patches depends on the nature of the vulnerability and how long it takes to fix. The actual deployments themselves can be done quickly — in a matter of minutes for most services, a few hours for some.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: "Monitoring:; 24/7 comprehensive monitoring of cloud services, as well as prompt response to attacks or security incidents.; - (tick) 8/5 monitoring in place.; - (grey lightbulb) 24/7 monitoring planned.; Collection and analysis of data sources (e.g. system status, failed authentication attempts, etc.).; - (tick) System status is fundamentally monitored.; - (warning) Detailed analyses such as failed authentications are not conducted.; "
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: 24/7 available, action-oriented team for security incident handling and troubleshooting.; - (tick) Available 8/5.; - (grey lightbulb) 24/7 availability planned.; d.velop's duty to inform customers of security incidents or indications of security incidents that could affect the customer.; - (tick) d.velop informs its customers by the following business day after discovering the security incident.; Appropriate provision of relevant log data by d.velop.; - (tick) Logging is currently available internally only; dedicated logs can be provided to the customer if needed.; Logging and monitoring of administrator activities.; - (tick) Logging is performed on a personalized basis.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Computacenter ensures that our business practices deliver effective stewardship of the environment in line with the Social Value Model. Computacenter's science-based emissions reductions targets are approved with the SBTi. Our Net Zero Journey Group Emissions is now just 16% of 2015 levels as outlined in our carbon reduction plan to achieve ‘Net Zero’ carbon emissions by 2040. Business travel is necessary, both for our customer requirements and for our staff. We have materially reduced business travel, ensuring all business trips are necessary, helping reduce carbon emissions. We are investing in technology to allow greater use of existing communication platforms as part of our ‘hybrid working’ strategy. One of the key benefits we believe this will help us realise is reducing emissions from business travel by 35 per cent by 2025 (compared to 2019). For G-Cloud services this means that we will drive the use of virtual, technology-enabled meetings as much as possible for all internal and external sessions, including those with our wider supply chain. Further to this we can provide customer advisory services which include guidance and recommendations on how to improve their sustainability performance to help inform customer decision making whilst achieving the desired commercial and technical outcomes through the services being provided. Computacenter has introduced incentives to encourage the replacement of the existing Fleet with Ultra Low Emission Vehicles. We have 44 electric charging points across 2 of our locations to encourage the adoption of electric and hybrid vehicles, either through our company car scheme or privately. For this framework specifically, this means that our consultants, project managers and engineering resource will have access to a ULEV vehicle via our company car scheme and the ability to charge a vehicle at Computacenter office locations.

  Covid-19 recovery

  Throughout the pandemic we have closely followed and implemented government guidance relating to the workplace and COVID-19. We created a COVID-19 risk assessment to enable us to understand the improvements that need to be made to our workplace conditions in line with the Government COVID-19 secure workplace guidelines and the business advice that is now current. It looks at the risks of COVID-19 in the workplace, such as hygiene, & cleaning and then states what we must put in place to mitigate these risks. As we enter the recovery phase of the pandemic, we have introduced hybrid working for our employees. This will allow most employees including those delivering G-Cloud services increased flexibility in how and where they work ensuring that we still deliver the best service to our customers whilst looking after our people. Our COVID-19 steering committee is there to identify activities that will improve workplace conditions then plan, build and regularly monitor various programmes focused on supporting the COVID-19 recovery effort. At these meetings, chaired by our Chief People Officer (‘CPO’) Sarah Long, our CIO John Gibbs and Services operations, the steering committee discuss changes that need to be implemented, identify areas of improvement, and review our roadmap of new activities. Throughout the life of the contract, we will use our existing activities (as well as those that are in development in due course) to continue to improve workplace conditions in support of the COVID-19 recovery effort. Questions relating to travel were included in the COVID-19 surveys that were issued through the pandemic. The assessment highlighted concerns people had about public transport. To help all employees; managers were coached and given guidance about being flexible with start/finish times. We continue to adapt our approach based on feedback received through the steering committee and employee surveys.

  Tackling economic inequality

  As a diverse and inclusive organisation with a strong focus on equality and driving in-work progression, our approach to recruitment and employment is aligned to recognised industry best practices such as the 5 principles of quality work as set out in the Good Work Plan. Our Employee Impact Groups for disadvantaged or minority groups provide representation, support, and community engagement, feeding into our People Panel ensuring all voices are heard, underpinning our wider ambition of building a sustainable business for the long term. We put specific measures in place to provide opportunities to under-represented groups or those who face barriers to employment, including comprehensive outreach programmes for schools and universities, as well as partnerships with non-profit organisations within our communities. We continue focus on reaching harder to reach groups and people who are underrepresented in our sector by working with charities and schools in the local community to offer career talks and work experience opportunities. Our school outreach programme has over 130 volunteers dedicating over 2,600 hours running activities for employability and life skills in schools, colleges, and universities. Computacenter is one of the 9 founding members of ‘Technology Community for Racial Equality’ (‘TC4RE’), a group set up to drive racial equality throughout the technology industry, with which we are delivering a half-day virtual event on ‘Enabling Ethnic Diversity’ featuring a series of expert keynotes, live panel discussions and interactive workshops with representation from across the UK technology community. Furthermore, Computacenter are a silver level partner in the Armed Forces Covenant and has introduced a programme that provides the opportunity to attain a degree and ServiceNow certification whilst receiving full salary for armed forces leavers. This programme is the first of many programmes we intend on running to help ex-forces personal transition back into the workplace and the IT industry.

  Equal opportunity

  Computacenter is committed to providing equal opportunities to all through fair recruitment practices and employment conditions across our organisation. We are a Disability Confident ‘Committed’ employer, committed to making lasting changes to our business creating a diverse talent pool. We work with partners through our community outreach, who are specialists in disability. An example is our work with Knightsfield School in Welwyn Garden City, a specialist school for deaf children. We run at least 3 ‘get work ready’ events with them, as well as offer up to 4 work experience opportunities and onsite visits every year. For this contract, we will use existing initiatives (as well as others that are in development) to provide career opportunities for individuals from under-represented groups to address requirements for specific skills or roles with a focus on increasing skillsets through the life of the contract. This will include apprenticeships aligned to security and cloud/infrastructure departments, as well as industrial placements and graduate schemes for our ServiceNow Centre of Excellence, with specific focus on delivering cloud-based services to our customers. Our workforce for services delivered under this framework will have access to existing initiatives aimed at supporting in-work progression and development for those from disadvantaged/minority groups. For example, our gender diversity initiatives include our Growing Together programme, which over 150 women have been through so far, of which over one-third have been promoted or taken a new role within a year following the mentoring and coaching provided. We are also committed to driving racial equality across our business and the wider technology industry. We are a founding member of ‘Technology Community for Racial Equality’ which recently delivered a half-day virtual event on ‘Enabling Ethnic Diversity’ featuring a series of expert keynotes, live panel discussions and interactive workshops with representation from across the UK technology community.

  Wellbeing

  We understand how important employee Wellbeing is for a sustainable business model, therefore we are committed to creating a sustainable supply chain. Ensuring the wellbeing of our employees are looked after will positively affect productivity, recruitment, and retention rates. In November 2021, a designated UK wellbeing manager was appointed and has since launched our wellbeing strategy, which aligns with the Social Value Model and the 6 standards of the Mental Health at Work Commitment, signed in July 2021. We are actively implementing the enhanced mental health standards as recommended through the ‘Thriving at Work’ review, and NICE mental health at work guidelines, as part of our Wellbeing strategy. The strategy encompasses four pillars of wellbeing, mental, physical, financial, and social. We are a Menopause friendly organisation and have created a support network for those in need. We have 109 Mental Health First Aid (MHFA) accredited staff in the UK, trained by Mind, who act as Wellbeing Champions providing mental health first aid support and promoting our wellbeing services which those delivering G-Cloud service provisions will have access to. These champions are from every business area and from different seniority. We hold events throughout the year organised by our UK wellbeing manager and Champions, which have included celebrating World Mental Health days, Menopause awareness, financial wellbeing webinars and sponsored events to raise money for our mental health charity partners. 2021 also saw the launch of our new groupwide app-based programme ‘Be Well’ which gives our people access to over 3,000 fitness, nutrition, health and wellbeing courses through Humanoo. Through this app we have launched an extremely popular groupwide step challenge and has encouraged our people to be more active, with over 35% of our workforce now using the app and covering over 1.8bn steps so far.

Pricing

• Price: £51 a user a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: The free version runs for 30 days
• Link to free trial: https://store.d-velop.com/en/d.velop-documents/10001602-en.4

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at government@computacenter.com. Tell them what format you need. It will help if you say what assistive technology you use.