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COGNIZANT WORLDWIDE LIMITED

Cognizant Customer Experience Transformation Services

Our design thinking oriented human-centered approach to customer experience is agile and iterative, and enables our clients to fundamentally understand, plan, deliver and measure the experience delivered to customers. Our experience-led strategic thinking unlocks innovation, creates value and illuminates the path to execution.

Features

  • Understanding strategic goals through a collaborative session with all stakeholders
  • Researching customers' needs to identify pain points, moments of truth
  • Collaboratively co-creating a solution
  • Developing a range of divergent ideas that drive innovation
  • Creating and testing POCs, rapid prototypes & MVPs with users
  • Product viability Check
  • Iterate, improve and grow through user feedback
  • Human-Insights, Design-Principles, Personas, Future State Journey Maps, New Experience Ideas
  • Completive Analysis, Heuristics, Market Insights, KPIs
  • Information-Architecture, Prototyping & Concept Mockups - Web & Mobile

Benefits

  • User-Focused to provide the flexibility to continually optimize their experience
  • Journeys ensuring that experience is engaging, intuitive, relevant and personalized
  • Drives growth through innovation, differentiation and customer value creation
  • Opportunities for creating value for customers at every touch point
  • Rapid prototype testing uncovers issues/feedback early in the process
  • Speedy delivery ensured by iterating on feedback and data gathered

Pricing

£415 to £1,550 a unit a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at inquiryPSandHealth@cognizant.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

7 2 6 7 9 3 3 0 6 3 8 5 8 3 6

Contact

COGNIZANT WORLDWIDE LIMITED Frank Mcdade
Telephone: +44 (0) 7711 588 127
Email: inquiryPSandHealth@cognizant.com

Planning

Planning service
No

Training

Training service provided
No

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers
Yes
Security testing certifications
  • GBEST
  • CREST
  • Tigerscheme
  • Cyber Scheme
  • Other
Other security testing certifications
Certified Ethical Hacker (CEH)

Ongoing support

Ongoing support service
No

Service scope

Service constraints
None.

User support

Email or online ticketing support
No
Phone support
No
Web chat support
No
Support levels
We provide an engagement manager on all GCloud engagements with responsibility for ensuring customer objectives are met, and for addressing any issues with service delivery. Our engagement managers act as an escalation point, and can be reached via phone or email, to respond to issues beyond the control of the team providing the service. Engagement management is included within our service pricing.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
DNV Business Assurance
ISO/IEC 27001 accreditation date
02/07/2021
What the ISO/IEC 27001 doesn’t cover
Certain locations of Cognizant are not in scope of the certification
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
Yes
Other security certifications
Yes
Any other security certifications
ISO 22301 – Business Continuity Management System

Social Value

Social Value

Social Value

Fighting climate change

Fighting climate change

OUR SOCIAL VALUE COMMITMENT
We support and deliver across all identified areas of Social Value. We have provided the below as an example for Fighting Climate Change.
Our Social Value typically has two components:
1-Reducing the greenhouse gas emissions of clients’ in house software development/support teams.
2-Training technical teams in ways of working that reduce GHG emissions.
Below is dependent on the size/scope/length of the engagement:
ACTIONS WE WILL UNDERTAKE
• We typically start with a one-day workshop to 1) Define what sustainability is in terms of software development/support. 2) Agree what can be measured, monitored and improved. 3) Produce a comprehensive Social Value Plan outlining our actions.
• We use Cognizant's Carbon Footprint Calculator to measure and report on the IT team’s baseline emissions, using energy as a proxy. This data drives action planning and progress tracking.
• If appropriate, our specialists conduct in-depth assessments of existing services/ways of working and identify areas where environmental impacts can be reduced. This process aligns with the Greenhouse Gas Protocol Product Standard and ISO/IEC 21030 standards for software measurement. We will assess ideas such as 1) cloud migration (eg optimised scalability). 2) Cloud native design (eg microservices and containers). 3) Green software design (eg code that minimises resource usage)
• If appropriate, we host workshops to discuss findings and agree changes in ways-of-working.
SUSTAINABILITY PRINCIPLES
We typically run sprints to test changes and measure improvements. We agree ways to integrate these techniques into business as usual.
EMBEDDING THE PRINCIPLES
We train client’s staff in the new ways of working by a blend of joint working, training sessions, and an on-line Sustainability Guide which will cover best practices for sustainable design, development, and operations. We periodically meet with the client to encourage continuous improvement through a blend of refresh training and challenge.

Pricing

Price
£415 to £1,550 a unit a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at inquiryPSandHealth@cognizant.com. Tell them what format you need. It will help if you say what assistive technology you use.