Stone Technologies Limited trading as Converge Technology Solutions
Stone Device as a Service
Stone Managed Device as a Service provides organisations with the ability to up-scale-down EUC utilization and pay on an opex model inclusive of a comprehensive support and maintenance package.
Features
- Proactive device monitoring using industry recognised tools, including Systems Manager
- Software and Firmware updates, Endpoint protection and drive encryption
- ITIL aligned services including Asset & Configuration Management
- Roadmap with continuous product development and service improvement
- Scale up and scale down capabilities
- Secure data disposal
Benefits
- Devices are protected with the latest firmware and security updates
- Facilitates agile, flexible, modern ways of working
- UK based Service Desk
- Cost efficiencies - reduces total cost of ownership
Pricing
£19.99 a unit a month
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at tenders@stonecomputers.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
7 2 7 0 1 3 7 6 3 7 3 1 9 9 1
Contact
Stone Technologies Limited trading as Converge Technology Solutions
Antony Mellor
Telephone: 08448 22 11 22
Email: tenders@stonecomputers.co.uk
Planning
- Planning service
- No
Training
- Training service provided
- No
Setup and migration
- Setup or migration service available
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- Devices are monitored, and go through stringent quality assurance testing before being provided under this service
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
- Hosting or software provided by your organisation
- How the support service works
- Devices are supported using Mobile Device Management (MDM) tools and provided with an unlimited onsite warranty for the duration of the service.
Service scope
- Service constraints
-
Support is available 8am - 6pm weekdays only
Onsite support is next-business day SLA
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
Support Telephone call answered within 30 seconds (90%) with emails and web requests acknowledged within 1 business hour (90%).
Next Business day for onsite maintenance - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 A
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
-
Support Telephone call answered within 30 seconds (90%) with emails and web requests acknowledged within 1 business hour (90%).
Call transferred to Specialist Support Engineer for immediate response, or if this is not available the customer will receive a call by the Specialist Support Engineer within 60 minutes of the call being logged (90%).
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- HP, Stone and Lenovo OEM
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Security Clearance (SC)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- NQA
- ISO/IEC 27001 accreditation date
- 30/11/2020
- What the ISO/IEC 27001 doesn’t cover
- N/A
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- Yes
- Who accredited the PCI DSS certification
- Security Metrics
- PCI DSS accreditation date
- 13/07/2020
- What the PCI DSS doesn’t cover
- N/A
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- Yes
- Any other security certifications
-
- ADISA
- CHAS
- BLANCO
- DIPCOG
- ISO 22301:2012
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Equal opportunity
Fighting climate change
Effective stewardship of the environment.
At Stone, nothing goes to waste. We are committed to protecting our planet and reducing the impact the IT industry has on the environment. We deliver this by:
• Stone’s zero to landfill pledge. Certification in-line with the Defra waste hierarchy and audited by Valpak, Stone delivers the assurance of external audit to the zero to landfill pledge, ensuring redundant IT equipment is never needlessly treated as waste.
• One of the best tools to limit temperatures from rising above 1.5o is tree planting. Stone plants a tree for every £1,000 worth of boost points collected, with 500 trees planted since 2020 in partnership with the National Forest. Most recently, Stone has partnered with Ecologi, to plants tree in areas where they will make the most impact.
• The multi-award-winning Stone 360 app encourages technology users to reduce carbon footprints by responsibly recycling redundant technology whilst earning rebates. Rebates can be used as:
o Cash rebates
o Charity donations to any charity
o Donations to Stone charities
o Boosting the value of the rebate by 20% when spend on Stone products or services.
• Once devices are sanitised of data and refurbished, they are made available to communities at highly competitive pricing. This reduces the carbon footprint for schools, charities, and social enterprises whilst supporting IT supply chain challenges. Stone also makes charitable donations of refurbished technology. Through the IT Schools Africa programme, Stone has donated almost 4,000 devices to help bridge the digital divide, and support global circular IT provision.
• Alignment to the United Nations Sustainable Development Goal (SDG) 12 - responsible consumption and production. Stone is committed to the efficient use of natural resources, using sustainable options and by setting a series of policy-aligned internal goals and measurables to track progress.Equal opportunity
Stone understands the value of ensuring good representation of disabled people in the workforce, and in skills development both within the workforce and that of the community it serves. The following represents two examples of value from the services Stone delivers:
• Increasing representation of disabled people in the workforce: As a Disability Confident employer, Stone commits to recruit, retain, and develop disabled people to serve your organisation. Contracting a supplier displaying the Disability Confident badge will also show disabled people that you recognise their value, supporting you in recruiting and retaining disabled people. Stone commits to providing:
o Inclusive and accessible recruitment
o Accessible communication of vacancies
o Interviews to disabled people
o Reasonable workplace adjustments
o Support for existing employees
• Supporting families of disabled or seriously ill children to have the same opportunities, as other families: By selecting Stone you will directly contribute towards a 12-year partnership with the Family Fund. Family Fund is the UK’s largest charity providing grants for families raising disabled or seriously ill children and young people under 21. Stone provides a comprehensive range of technologies and related support for the families via phone and online portal, highlighting products available and providing easy-to‐digest information, written with the families in mind and free from technical jargon) and via a text and messaging service.
“Stone have been integral to us fulfilling our technology grants effectively and with unwavering customer service. The partnership enables us to provide a wide range of digital equipment across multiple platforms, the majority with assistive technology, which help support the needs of those with disabilities. Stone have proven themselves to be flexible and adaptable to change as we have grown, and the needs of the families we support have evolved, displaying strong values and commitment to our partnership and our cause.”
Pricing
- Price
- £19.99 a unit a month
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at tenders@stonecomputers.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.