TELANA LIMITED

Google Workspace and Gemini Licensing

Telana provides a streamlined procurement and management service for the entire suite of Google Workspace licenses. Organisations can purchase a wide range of user licenses, from Business and Enterprise plans to specialised editions. We act as your strategic partner, simplifying the commercial management of your Google Workspace investment.

Features

• A single source for all Google Workspace licenses
• Business, Enterprise, Education, Frontline, Archived Users Licensing
• Add-ons for Google AI Ultra and Google AI Pro
• Cloud Identity, Enterprise Data Regions, Business Continuity and Assure Controls
• Google Gemini and Gemini Enterprise
• Email, Calendar, Video Conferencing, Cloud Storage (Drive and Shared Drives)
• Real-time collaboration (Docs, Sheets, Slides).
• Google Vault for eDiscovery and archiving, advanced Data Loss Prevention
• Context-Aware Access, and the Security Center for enhanced administrative control.
• Data Regions to control data residency nd advanced enterprise controls

Benefits

• Empowers your teams to collaborate in real-time
• Eliminates the complexity of managing Google Workspace licenses
• Provides access to essential governance tools
• Helps you manage, retain, search, and secure your organisation's data.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at accounts@telana.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

727154589246093

Contact

Andre Azevedo | Jen Holroyd | Sean McAndrew
+44 (0) 3452626747
accounts@telana.com

About your service

• Service categories:

  Applications

  Collaborative

  • Email
  • Enterprise community
  • Team collaboration

  Conferencing and virtual event

  • Web Conferencing Applications
  • Virtual Event Applications
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Need to access through a web browser
• System requirements: Internet Connectivity with a modern web browser

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Details of Telana's service offerings can be found under Lot 3: Support
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Google provides a single level of support for Google Workspace in line with other enterprise service providers, the terms of support can be found here: https://workspace.google.com/terms/tssg.html; ; Enhanced support offerings from Telana are also available - please see our related services in the "Support" section - "Google Google Workspace Support Services". These services offer enhanced response, case prioritisation, advice & assistance (and not just "break / fix") on Google Google Workspace features; support on integrating Google Workspace into your existing domain; Account management; regular Service Reviews, end user training (via our integrated e-learning tool) and free consultancy on your Google Workspace implementation
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Google provides a proven business transformation framework based on highly regarded research in accredited universities. An online Getting Started learning path is described at https://workspace.google.com/setup/; ; Enhanced training services are also available from Ancoris - please see our related services in the "Support" section - "Google Google Workspace and Chrome training and Change Management Services", and "Cloud Skills Academy - Google Workspace E-learning and e-Support". These services provide a range of onsite and online training and user documentation; ; Ancoris also provide Google Workspace migration and deployment services to ensure a smooth implementation for all your users - please see our related service in the "Support" section - "Google Google Workspace and chrome - Migration and Deployment Services". This service provides for a fully managed deployment project covering all aspects of project governance, technical activity needed and user change management required.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: If your organization decides to leave Google Workspace, your users can take their Google Workspace data with them. They can export emails, contacts, calendars, videos, and more. Then, they can import the data to your new provider. More information can be found here: https://support.google.com/a/answer/100458?hl=en#all
• End-of-contract process: Access to the Google Workspace instance will be terminated and data will be removed from all Google systems within 180 business days
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • ChromeOS
  • Other
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Custom mobile applications are available both for iOS and Android which provide a bespoke user experience tailored to the operating system in question. For other mobile operating systems, web browser support is included which provides an equivalent experience to the desktop environment.
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: The scope of capabilities exposed via API to Google Workspace users is very broad and encompasses most major use cases. Google Workspace API's are grouped into API's and SDK's that can be found here: https://developers.google.com/google-apps/
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Google Apps Script is a JavaScript cloud scripting language that provides easy ways to automate tasks across Google products

Scaling

• Independence of resources: Google Workspace is powered by a massively scaleable infrastructure which already services more than 1 Billion users. The addition of any practicable number of users has a very low impact

Analytics

• Service usage metrics: Yes
• Metrics types: The Account activity report page gives access to all data from the User account status, Admin status, and 2-Step Verification enrollment reports. It also shows details of Google Drive and Gmail usage. Further information can be found here: https://support.google.com/a/answer/4580176?hl=en
• Reporting types: API access
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Google

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: Data is encrypted at rest using AES encryption, data sharding and key rotation. Physical access control is also compliant with SSAE-16
• Data sanitisation process: Yes
• Equipment disposal approach: In-house destruction process
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Most tools include a 'Save as' function that allows the export of data in industry standard formats. In addition, each user can download all the data they need from their Google Workspace account (including emails, calendars, contacts, documents, bookmarks, and more) to one place at the same time. Users can choose which Google products to archive. For example, they can choose to download their emails and documents, but not their bookmarks or photos. Only the user can access their archive and import it into a new service.
• Data export formats:
  • CSV
  • ODF
• Data import formats:
  • CSV
  • ODF

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Contractually Google's Service Level is guaranteed to 99.9% availability for any calendar month and backed with service credits. Definitions and service credits are described at https://workspace.google.com/intl/en-GB/terms/sla.html.
• Approach to resilience: All data is redundantly stored across a minimum of 3 data centers
• Outage reporting: Google provides customer alerts and a public uptime dashboard here: https://www.google.com/appsstatus#hl=en-GB&v=status. The dashboard advises across the Google Workspace services on degradation or downtime.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Depending on administrator preference, users can be signed in via a federated identity service, including AD or use Google Workspace as their identity backend. 2 Factor authentication is supported and can be enforced.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: ISO 27017, ISO 27018, SSAE16 / ISAE 3402 Type II, FedRAMP, HIPAA
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Google maintains security and patching of the host OS environments.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Google have long enjoyed a close relationship with the security research community. To honor all the cutting-edge external contributions that help Google keep users safe, Google maintain a Vulnerability Reward Program for Google-owned web properties, running continuously since November 2010. More information can be found here: https://www.google.com/about/appsecurity/reward-program/
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Security events that affect confidentiality, integrity, or availability of systems or data. The security team logs, prioritizes it according to severity. Events that directly impact customers are assigned highest priority. This process specifies courses of action, procedures for notification, escalation, mitigation, and documentation. Security incident management is structured around the NIST guidance on handling incidents (NISTSP 800–61). Key staff are trained in forensics and handling evidence in preparation for an event, including use of third-party and proprietary tools. Testing of response plans are performed for key areas, e.g.systems that store sensitive customer information. The team is available 24/7 to employees.
• Incident management type: Supplier-defined controls
• Incident management approach: Security events that affect confidentiality, integrity, or availability of systems or data. The security team logs, prioritizes it according to severity. Events that directly impact customers are assigned highest priority. This process specifies courses of action, procedures for notification, escalation, mitigation, and documentation. Security incident management is structured around the NIST guidance on handling incidents (NISTSP 800–61). Key staff are trained in forensics and handling evidence in preparation for an event, including use of third-party and proprietary tools. Testing of response plans are performed for key areas, e.g.systems that store sensitive customer information. The team is available 24/7 to employees.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 3%
• Between £250,000 and £500,000: 3%
• Between £500,001 and £1,000,000: 3%
• Between £1,000,001 and £2,500,000: 4%
• Between £2,500,001 and £5,000,000: 4%
• Over £5,000,001: 5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: Friday 17 January 2025
• What the ISO/IEC 27001 doesn’t cover: Not applicable.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: British Assessment Bureau
• ISO 9001 accreditation date: Friday 31 October 2025
• What the ISO 9001 doesn’t cover: Not applicable
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: A8692341-83b6-43fe-acde-6ef0ef24bff9
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 562101ec-7a27-46c7-973c-ce08307f31fc
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at accounts@telana.com. Tell them what format you need. It will help if you say what assistive technology you use.