Wifinity Limited
Digital Transformation
Digital Transformation services for IAAS, SD-WAN, WiFi and network management platforms following our Prepare, Plan, Design, Implement, Operate, and Optimise methodology. Aligned to SFIA rate card and grades.
Features
- Understand organisational need, solution strategy and business case
- Outline goals, evaluation current state and develop project plan
- Design business and technical requirements and specification
- Deploy solution to design, minimise disruption and mitigate vulnerability
- oactively manage and suggest solution changes/enhancements
Benefits
- Cost reduction
- Increased availability
- Business agility
- Improved access to applications and services
- Improved end user and digital citizen services
Pricing
£500 a unit a day
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at tenders@wifinity.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
7 2 7 2 6 5 4 4 4 6 1 0 3 6 3
Contact
Wifinity Limited
Bid Management
Telephone: 07538410008
Email: tenders@wifinity.co.uk
Planning
- Planning service
- Yes
- How the planning service works
- Our team leverages the PPDIOO (Prepare, Plan, Design, Implement, Operate, and Optimise) methodology, an industry-developed service lifecycle framework, to ensure the design, continuous operation, and optimisation of services.
- Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
-
- SD-WAN
- Wi-Fi and Network Design
- Wifinity 360
- Wifinity Hotspot Manager
Training
- Training service provided
- Yes
- How the training service works
- Wifinity can provide training for all our Cloud Software on G-Cloud
- Training is tied to specific services
- Yes
- Services the training service works with
-
- Wifinity Hotspot Manager
- Wifinity 360
- Fortinet suite of products
Setup and migration
- Setup or migration service available
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- No
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
- Our solutions can be hosted with a number of deployment options relevant to the products and services we can provide.
Service scope
- Service constraints
- Some of the services are dependent on the provision of a tech stack – e.g. Fortinet estate.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Dependent on agreed SLA
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- Web chat
- Web chat support availability
- 24 hours, 7 days a week
- Web chat support accessibility standard
- WCAG 2.1 AA or EN 301 549
- Web chat accessibility testing
- The Wifinity web chat and website include a number of assistive technology tools to support users with additional needs, including for those visually impaired, with cognitive disability, blind users, those who have seizures, and those with ADHD.
- Support levels
-
Wifinity offers several support levels, designed to cater to a variety of operational requirements:
Standard Support:
Features: Includes 24/7 technical support and basic troubleshooting.
Hardware Break-fix: 8x5 response, with an engineer dispatched to the site on the next business day.
Cost: Included in the base service package at no additional charge.
Premium Support:
Features: Provides all the benefits of Standard Support with the addition of a dedicated Technical Account Manager and a Cloud Support Engineer for tailored technical guidance.
Hardware Break-fix: Enhanced 24/7 coverage with an engineer available to arrive on-site within 4 hours, any time of day.
Cost: This enhanced level of service is available for an additional fee, dependent on the customer’s specific requirements.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Security Clearance (SC)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- British Assessment Bureau
- ISO/IEC 27001 accreditation date
- 10/07/2023
- What the ISO/IEC 27001 doesn’t cover
- N/A
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
Wifinity is committed to reaching Net Zero by 31 December 2030. This places us 20 years ahead of the recommendations put forward by the IPCC and the UK government’s target, demonstrating our leadership and ambition.
To this end, we have completed a baseline exercise of our Scope 1, 2 and several Scope 3 emissions and have set realistic and achievable targets to reduce these across our entire organisation and within each and every programme of work we deliver, including this one. We are working towards the inclusion of currently excluded categories as part of our program to improve data collection.
Wifinity aims to reduce our Scope 1 and 2 emissions by 30% by 2026 (within the lifetime of this contract). We will also offset our residual Scope 1 and 2 emissions in FY2023 to become carbon neutral via high quality verified offsets. Alongside this, we have set ourselves a 63% reduction target in all Green House Gases (GHGs) emissions across all Scopes by 2030, offsetting any residual emissions via high-quality nature-based or direct air capture projects.
In 2022 we appointed external specialist carbon consultants to advise Wifinity on our process, collating and verifying data to calculate our carbon emissions (baseline) and advise us on our carbon reduction options.
Wifinity will achieve:
• 21% absolute reduction in emissions by 2024 (within the lifetime of this contract)
• 40% absolute reduction in emissions by 2027
Where emissions are because of our supply chain (Scope 3), we are committed to using our purchasing power and choice of supplier to encourage the correct carbon-reducing behaviour within our supply chain. This includes during the delivery of this service.Tackling economic inequality
Wifinity is committed to tackling economic inequality and has a range of initiatives that directly or indirectly support current and future employees and the communities we serve.
Remote First – Significant talent exists beyond the main city hubs and therefore our remote-first status allows us to proactively promote our roles to the communities in which we serve
Field Workers – We proactively recruit field workers in areas that align in proximity to our customer’s communities, reducing unnecessary travel and impact on our environment and on the work-life balance of our employees.
Recruitment – inclusive hiring policy – One behaviour linked to our company value of Inclusion is “Come as you are”. We actively seek diversity in recruitment, using systems design theory
Disability Confident – We are an approved Disability Confident Employer
Apprenticeships – We have set ourselves a minimum and stretch target for apprentices of 3% and 5%, respectively.
Traineeships – We run traineeship programmes to support our employee pipeline.
Volunteering Programme – Our Good Connections programme is an annual programme that leads to the installation of our product for free, in a facility for the underprivileged
Job Centres and Job Fairs – We proactively contact job centres in regions where we deliver or plan to deliver our services. This supports both unemployed and underrepresented community members.
Promote internal development – This is especially important for remote team members in regions with limited opportunities
Mentor Programme – We have a volunteer mentoring programme for employees to both mentor and reverse mentor.
Employee Champion and Social Groups – We’ve created a platform for two different types of Employee Groups. The first, Employee Champions, is business-driven and supports areas such as Environment and Social Champions as well as Champions for Women in Tech.Equal opportunity
Wifinity takes a positive approach to fair work practices, in providing equal opportunities, and supporting the learning and development of our staff.
We commit to:
• Paying all directly employed staff on the project the Real Living Wage or above
• Supporting the development of project staff through on-the-job learning, peer-to-peer development and formal training. This includes shadowing, where appropriate.
• Investigating where we can provide apprenticeship opportunities, particularly in areas with low employment
• Ensuring all staff benefit from our commitment to providing a positive environment that recognises and values their different experiences, abilities and skills and where equal opportunity will be provided for all
• Aiming to reflect the diversity of your staff and the wider population in our team
• Not utilising any zero-hours contracts
• Providing a positive work-life balance for all project staff, with the opportunity for flexible working where eligible
• Creating an atmosphere of collaborative workforce engagement through regular staff representation and an open and honest culture of feedback
Wifinity has a number of policies that demonstrate our wider commitment to fair working practices (Parental/Adoptive Leave, Communication and Collaboration, Equal Opportunities, Flexible Working, Absence, and Skills and Training) which we would be happy to share.Wellbeing
Wifinity has an established Health and Safety Management system that is compliant with the requirements of the ISO45001:2018 Standard.
Wifinity has core areas of focus that ensure that all employees have the necessary skills and information to achieve and maintain Health and Wellbeing.
All staff undergo a mandatory induction that covers all aspects of the Health and Safety Management System relevant to their activities along with information relating to employment and the help and support available to them for areas such as mental & occupational health.
We hold a training matrix that indicates the required competencies by role which is then monitored to ensure individual employees renew their training at the required frequency.
Each team active on our projects has a team leader who is responsible for general supervision on site and ensures that all works are carried out to the requirement of the Management System and work-related documents.
All Wifinity projects are subject to a specific Risk Assessment / Method Statement (RAMS). We complete a Point of Work Risk Assessment (POWRA) prior to work commencing. We use specific software to aid the programming of individuals, ensuring that those within the closest proximity of the delivery location are used to reduce travel along with effects on health caused by fatigue.
Wifinity has trained six Mental Health First Aiders to provide support throughout the company. The team provides frequent communications to both raise awareness of mental health issues and to provide a contact point for individuals, should they require it. We also offer Private Health Insurance to all permanent employees, and this includes coverage for both physical and psychological health.
Pricing
- Price
- £500 a unit a day
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at tenders@wifinity.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.