BOM Group Ltd
Managed Service Desk
A 24x7x365 managed service desk with 1st, 2nd and 3rd line end user support for multi-vendor network, systems, tools and hardware. With remote support and resolution capabilities to reduce Mean Time to Resolution (MTTR) and reports on problematic resources. Changes can/will be made based on the agreed Service level.
Features
- 24x7x365 support desk
- 1st, 2nd and 3rd line end user support
- Remote support and remote resolution tooling
- Network, systems, tools and hardware support
- Route cause analysis reporting
- Self service portal
- First responders skilled in multi-vendor tools
- Cloud based telephonie
Benefits
- Support of multi-vendor environments
- Quick Mean Time to Resolution (MTTR)
- Reduced operational overhead
- Access to highly skilled multi-vendor trained professional
- Service level agreement monitoring and reporting
- Vendor liaison services
Pricing
£25 to £400.00 a unit
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at david.trump@bom.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
7 2 7 7 5 6 6 4 1 0 5 3 8 1 6
Contact
BOM Group Ltd
David Trump
Telephone: 07769672111
Email: david.trump@bom.co.uk
Planning
- Planning service
- Yes
- How the planning service works
- Customers needs and requirements will be identified and assessed through a consultation process with technical architects who will provide a workflow for planning and deployment.
- Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
-
- Platform as a Service (PaaS)
- Infrastructure as a Service (IaaS)
- Security as a Service (SaaS)
- Software as a Service (SaaS)
Training
- Training service provided
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- Customer requirements, plan appropriate solution and deploy
- Setup or migration service is for specific cloud services
- Yes
- List of supported services
-
- Microsoft Azure
- Microsoft 365
- Private Cloud
Quality assurance and performance testing
- Quality assurance and performance testing service
- No
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Cyber security consultancy
- Security testing
- Security incident management
- Security audit services
- Certified security testers
- Yes
- Security testing certifications
- CREST
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
-
Service desk
- M365
- Azure
- VMware
- Private Cloud
- Patch Management
- Vulnerability management
- Backups
- Monitoring
Service scope
- Service constraints
- N/A
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Dependant on specific agreed SLA's
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Support levels
- Access to dedicated senior technical engineer and bespoke support levels per customer
Resellers
- Supplier type
- Reseller providing extra support
- Organisation whose services are being resold
- Microsoft, Fortinet, Appgate, VMware, Veeam, Qualys, KnowBe4, Mimecast, ManageEngine
Staff security
- Staff security clearance
- Staff screening not performed
- Government security clearance
- Up to Baseline Personnel Security Standard (BPSS)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- BSI
- ISO/IEC 27001 accreditation date
- 14/02/2024
- What the ISO/IEC 27001 doesn’t cover
- N/A
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Wellbeing
Fighting climate change
By adopting cloud-based SaaS products, organisations can remove on-premises infrastructure and reduce their carbon footprint.Covid-19 recovery
Advanced security management helps organisations better protect themselves against increasing cyber threats, giving peace of mind and reducing risk - to support long-term success from attacks that could case reputational and costly damage.Wellbeing
Through automations and system integration, staff benefit from reduced time-consuming manual tasks and their time can be better spent on beneficial activities that bring better work satisfaction. With enhanced security protection, staff also have greater peace of mind and less workplace stress.
Pricing
- Price
- £25 to £400.00 a unit
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at david.trump@bom.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.