hedgehog lab
User Research
hedgehog lab conducts user research to ensure cloud solutions meet user needs. Activities include stakeholder interviews, usability testing, field studies and data analysis to capture user behaviours, pain points and requirements. We define user personas, journeys and validate proposed solutions, iterative prototyping. Our approach incorporates accessibility and inclusive design.
Features
- Stakeholder interviews to capture user requirements
- Ethnographic studies of user behaviors
- Usability testing of proposed solutions
- Field research in user environments
- Qualitative and quantitative data analysis
- User persona and journey mapping
- Iterative prototyping and user validation
- Accessibility reviews and inclusive design
- Capturing voice of the customer
- User-centered design for cloud/digital services
Benefits
- Ensure cloud/digital services meet user needs
- Improve user productivity and adoption
- Optimize solutions for accessibility and inclusion
- Validate proposed offerings through user testing
- Capture comprehensive voice of the customer
- Define user-centric requirements and stories
- Iterative prototyping reduces project risks
- Data-driven insights for better solutions
- Upskill teams on user research methods
- Diverse user perspectives for innovative offerings
Pricing
£190 to £1,750 a unit a day
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at malcolm.seagrave@hedgehoglab.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
7 2 7 8 5 4 5 4 8 8 9 1 8 3 1
Contact
hedgehog lab
Malcolm Seagrave
Telephone: 0333 2423132
Email: malcolm.seagrave@hedgehoglab.com
Planning
- Planning service
- Yes
- How the planning service works
-
Our user research services directly support buyers in planning the implementation of cloud hosting and software services optimised for end-user productivity and adoption.
During the planning phase, we conduct comprehensive research to capture user requirements, behaviours, pain points and goals through methods like stakeholder interviews, ethnographic studies and usability testing. This user-centric analysis informs the development of detailed user stories, personas and journeys that guide the cloud solution design.
Through iterative prototyping cycles, we validate proposed architectures and designs with representative user groups, refining the plans based on feedback before implementation begins. Our accessibility reviews ensure inclusive design from the outset.
By incorporating this user research upfront, buyers can plan cloud implementations delivering intuitive user experiences while mitigating risks of rework or poor adoption. The user insights also guide planning for aspects like integration, data migration, security controls and organisational change management. - Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
-
As part of our user research services, hedgehog lab provides comprehensive training to upskill your teams on leveraging user-centred design methodologies and best practices for cloud and digital solutions.
Our training covers key areas such as:
User Research Methods
We train your product, design and research teams on qualitative and quantitative user research techniques like stakeholder interviews, ethnographic studies, usability testing, field observations and data analysis methods.
User Persona and Journey Mapping
We provide guidance on developing robust user personas that represent the different segments interacting with your cloud/digital services. This includes mapping detailed user journeys and deriving insights to optimise user experiences.
Inclusive Design and Accessibility
Our training equips teams with skills to evaluate solutions through an accessibility lens and incorporate inclusive design principles from planning through development phases.
While certification courses are not included, our user research consultants provide hands-on knowledge transfer, working alongside your teams to apply these methodologies on actual cloud/digital projects. - Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- No
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security design
Ongoing support
- Ongoing support service
- No
Service scope
- Service constraints
- No constraints
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Ticket response times and SLAs are agreed with each individual customer on a per contract basis.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- Each of our engagements is led by an Account Manager or Client Partner. Support levels and SLAs are agreed with each customer on a per-contract basis.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Security Clearance (SC)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Approachable
- ISO/IEC 27001 accreditation date
- 29/07/2021
- What the ISO/IEC 27001 doesn’t cover
- N/A
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
Fighting climate change
At hedgehog lab, we are fully committed to combating climate change in alignment with the UK government’s environmental policy objectives. We have embedded sustainability as a core corporate goal, supporting the UN Sustainable Development Goals and targeting net zero emissions across our operations by 2030. We are also applying for B-Corp certification to hold ourselves accountable to even higher environmental and social standards.
Our cloud consulting and managed services prioritise sustainable design principles to minimise environmental impacts. We architect cloud solutions optimised for energy efficiency, leveraging green cloud technologies like serverless computing, containerisation and workload automation. Our cloud management capabilities also enable customers to measure, report and reduce emissions from their cloud footprints.
We are fostering a culture of environmental stewardship among our workforce. Our offices feature electric vehicle charging stations, cycle-to-work schemes, and energy-efficient equipment to promote sustainable practices. We encourage our team to use sustainable transport systems (trains instead of planes) and encourage flexible & remote working with our teams and customers to reduce our carbon footprint.
Furthermore, we are investing in innovative cloud products and services focused on environmental monitoring, carbon footprint management, and enabling the transition to green energy sources.
Our partnerships extend to renewable energy providers, smart city projects, and other organisations that drive sustainable transformation.
Within our supply chain, we prioritise working with vendors demonstrating a solid environmental commitment through science-based emissions reduction targets and circular economy principles.
We also offer digital sustainability training and mentorship to customers and diverse suppliers in our ecosystem.Covid-19 recovery
We recognise the profound impacts COVID-19 has had on employment, business resilience, community wellbeing and ways of working.
Through our G-Cloud offerings and corporate initiatives, we are taking targeted actions to drive an inclusive economic recovery aligned with the government's priorities.
In January 2024, we invested in relocating our headquarters to a new SmartScore-certified office designed with employee health and wellbeing at its core. This world-class facility enables hybrid and flexible working models that empower our teams to work productively, whether on-site, remotely or a blend of both. We are doubling down on these flexible practices to create opportunities for groups like working mothers to re-enter the workforce after being impacted by COVID-19.
We provide comprehensive support to our employees through partnerships with providers like Spill for mental health assistance and Bippit for financial well-being. These resources promote better working methods and create economic opportunities by helping our teams manage stresses from the pandemic.
hedgehog lab is headquartered in the North East, creating high-value jobs and graduate opportunities in this region while attracting investment from our client base predominantly in London. We actively engage with local schools and universities to provide professional skills training that prepares students for cloud computing and digital services careers.
Our consulting services help organizations modernise their IT infrastructure for resilience. We design secure cloud solutions that enable remote work, automate processes, and rapidly scale resources in line with demand fluctuations. This allows businesses to operate resiliently through disruptions like COVID-19.Tackling economic inequality
We are committed to creating economic opportunities and driving inclusive growth, especially in underserved regions. Through our community engagement programs, we take targeted actions to tackle economic inequality in alignment with the government’s policy objectives.
Our headquarters is based in the Northeast, allowing us to create high-value job opportunities for local talent. Over the past year alone, we have hired over two dozen regional employees, including recent graduates. We promote open roles through local schools, colleges, and university partnerships.
We engage proactively with educational institutions to support initiatives that prepare students for careers in technology. Our teams regularly volunteer for CV clinics, mock interviews, classroom talks and mentoring. We also provide work experience placements to high school and university students, allowing them to gain vital skills and exposure.
This early engagement helps develop a robust future talent pipeline while raising awareness about the rewarding career prospects in cloud computing and digital services - sectors projected for substantial growth.
Through our consulting services, we advise organisations on leveraging cloud to create new businesses, foster entrepreneurship and support economic growth, especially in disadvantaged communities. Our expertise helps design and implement programs that provide access to resources, training and funding for startups and small businesses.
We also prioritise partnering with diverse suppliers, including SMEs, social enterprises and minority-owned businesses in our cloud delivery supply chain. This approach enhances economic inclusion while driving innovation.
Pricing
- Price
- £190 to £1,750 a unit a day
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at malcolm.seagrave@hedgehoglab.com.
Tell them what format you need. It will help if you say what assistive technology you use.