EMOTECH LTD.

Generative Interactive AI Digital Avatar

Interactive AI Digital Avatar: Upgrade your user experiences with meaningful and realistic human interactions. Harness the power of large language models for intelligent conversations.
Text to avatar video: render avatar videos for your promotion videos

Features

• Interactive digital avatar
• Customer service
• Education
• HR onboarding

Benefits

• Boost customer engagement
• Low latency natural interaction
• Reduce labour cost
• 24/7 customer engagement
• Boost brand image

£42,000 a licence a year

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at s@emotech.co. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

727957554984460

Contact

Szu-Hung Lee
07563205153
s@emotech.co

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: Network condition
• System requirements:
  • GPU instances
  • Network bandwidth and low packet loss

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Working hours: 4 hours; Outside working hours: 24 hours
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Colour blindness.
• Onsite support: Yes, at extra cost
• Support levels: Support level: 4 hour during working hours; Cost for different support levels: to be negotiated; We can provide a technical account manager or cloud support engineer with a cost
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We can organise onsite or online training.; Documentation will be provided
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: User can email us and request data
• End-of-contract process: At the end of the contract, users won't be access to the digital avatar anymore. We will be extracting user data and consult with the users if they want to take the data back or destroy it.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: No significant difference
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: Yes
• What users can and can't do using the API: Users can set up Digital Avatar services
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: We can customise the following with a fee:; - Look of the avatar; - voice of the avatar; - UI design

Scaling

• Independence of resources: We are conducting auto-scaling for our deployments so when there's a peak of demand, the system will scale up to keep up with the demand.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: Never
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: No
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: User can not export data but can request us to export for them.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99%
• Approach to resilience: Available on request
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Slack admin tools
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: No
• Security governance certified: No
• Security governance approach: We do case by case basis based on customer needs.
• Information security policies and processes: BSIMM

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Scheduled automated dependency audit. Uses "Infrastructure as Code" to configure deployments.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: Automated auditing of dependencies and assess impact based on usage. Also, via customer audits or reports of services. Patches can be deployed the same day as the issue is raised.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: Monitoring API usage for anomalous traffic and reacting accordingly. Incidents can be responded to in 1-2 days
• Incident management type: Undisclosed
• Incident management approach: We provide service email for customers to raise incident reports.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Wellbeing

  Wellbeing

  Digital avatars provide a more user-friendly interface for people to interact with technology.

Pricing

• Price: £42,000 a licence a year
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at s@emotech.co. Tell them what format you need. It will help if you say what assistive technology you use.