HITACHI DIGITAL SERVICES UK LIMITED

AI Business Accelerator Optimise & Solidify

Accelerator "Optimise & Solidify" sets out to advance your AI digital solution beyond initial launch, maximising and ensuring value continuity. By blending innovative methods, technology assets, and services, the project supports organisations through a phased approach: (i) solution review, (ii) solution hardening and optimisation, and (iii) service and support enablement.

Features

• Seamless AI journey with validated steps for innovation
• Solution review of current state and identifying improvement areas
• Solution hardening implementing resilience, scalability, efficiency and security
• AI optimisation with live performance tuning, iterative enhancements and automation
• Data science method ASUM-DM to build and deploy AI products
• Agile development with incremental delivery of value
• Automation and DevSecOps/MLOps practises
• Hitachi data & AI technology and method assets

Benefits

• Better strategy alignment by tailoring solutions to business needs
• Improved AI solution towards peak efficiency and performance
• Reduced operational cloud costs with optimised compute utilisation
• Reliable and resilient solution ensuring value continuity
• Secured solution ensuring compliance standards
• Scalable solution verified to support anticipated business demands
• Technology stack positioned for future development needs
• Designed and established service and support operations
• Faster development with Hitachi data & AI assets

£135 to £1,535 a unit a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at HCUK.BidTeam@hitachivantara.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

728167057473872

Contact

Public Sector Team
07707585971
HCUK.BidTeam@hitachivantara.com

Planning

• Planning service: Yes
• How the planning service works: The service initiates by reviewing the current state from a wide lens. This involves (i) business and user satisfaction, (ii) technical soundness, (iii) AI performance, (iv) compute efficiency and scalability, (v) security, (vi) data quality and integrity, and (vii) cloud costs. A detailed improvement plan and roadmap is developed, featuring high-level effort estimates and key milestones, to outline a clear development path. This methodical approach ensures a structured and efficient execution of development activities.
• Planning service works with specific services: No

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: The service includes extensive quality assurance and performance testing across several domains.; ; (1) Solution Review: The project starts with a comprehensive solution evaluation to identify improvement areas to address.; ; (2) AI Testing: The project employs ASUM-DM methodology for rigorous data analysis and feasibility studies, ensuring that AI models perform accurately and efficiently. Iterative AI updates and performance tracking on test data to ensure improved performance. Reliable AI solutions with transparency, explainability and ethical testing mechanisms.; ; (3) User Experience Testing: The user experience is captured through user interview sessions to understand the initial solution's usability, accessibility and overall user satisfaction.; ; (4) Data Quality Testing: Data is thoroughly analysed to identify patterns and assess quality, establishing a robust foundation for AI applications.; ; (5) Software Testing: Throughout development, the solution is tested to prove its robustness, scalability, integrity and security. This is done by adhering to industry standard patterns and best practises, in addition to tailoring the implementation to the technical stack and business requirements.; ; (6) Business Value Testing: Business processes are analysed, and key finding reviewed with domain experts to ensure that the AI solutions align with business goals and deliver tangible value.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security audit services

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: During the duration of the programme, ongoing support on cloud hosting and software services are provided for both third-party and proprietary technologies. The programme may collaborate with major cloud providers to offer scalable, secure Infrastructure as a Service and/or Platform as a Service options.; ; To enhance AI capabilities, the accelerator may leverage security assessed and approved open-source frameworks for machine learning development and data management. It may also integrate third-party services from other cloud providers, which may offer advanced functionalities useful for certain use cases.; ; Additionally, Hitachi provides its own suite of proprietary AI tools and libraries, ensuring seamless integration with existing systems. These are complemented by custom AI solutions specifically tailored to client needs. ; ; This strategic approach not only supports scalable and secure deployment, but also equips the programme with advanced technologies for efficient and effective AI development and integration.

Service scope

• Service constraints: Data quality and availability are crucial for the effectiveness of AI solutions. Constraints in these areas can impede the development and performance of AI models.; ; Furthermore, regulatory compliance can pose challenges, particularly in limiting the scope of data collection and processing, which in turn impacts the development of AI solutions. To mitigate this, the project utilises technologies and assets specifically designed to comply with these regulatory requirements, promoting robust and compliant development.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within 24 hours
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Hitachi's AI Business Accelerator offers a flexible support structure tailored to align with unique requirements of each client. The programme offers a range of support options designed to adapt to different operational needs, ensuring optimal use of AI technologies. By customising support to demands and complexities of each organisation, Hitachi ensures that clients receive precise and effective assistance, enhancing their overall AI implementation and operational success.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 14/04/2021
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Tackling economic inequality

  Tackling economic inequality

  Hitachi has actively addressed workforce inequality, appointing Lorena Dellagiovanna as our first Chief Diversity Officer and board member in April 2021, alongside Claire Thomas as CDIO. Resulting Success: 1. Inclusive Recruitment and further Development Practices: We prioritise fair treatment and equal opportunities for contract workers, incorporating CV blind interviewing. Our self-directed DEI training platform including subjects of inclusive leadership, creating an inclusive culture, how to overcome bias and many other topics has boosted female and non-Japanese executives at Hitachi by 10%. Now Focusing on emerging talent, we sponsor the 'Festival of the Girl' in London. 2. Investment in Physical and Mental Health: We offer Financial Advice, Career Advice, and anonymous mental health support both internally, through our Mental Health First Aiders, and externally via Optum/MyHeathWebb. We have an Employee Assistance program that ensures employees, and their dependents have access to professional counselling should they require it. More widely, we implemented the Mental Health at Work commitment standards, tailored to the Hitachi workforce. We also have 4 dedicated sessions led by the Equality Institute on how to talk about gender identity, being an ally, using LGBTQ+ identity as a superpower and transgender 101. 3. Environmental Innovator: Hitachi aims to be an innovator, reducing carbon for governments, cities, and customers. The Environmental Vision emphasizes solving environmental issues for a higher quality of life and a sustainable society. Partnering with Rainforest Connection, Hitachi develops data-driven solutions to protect rainforests, combat illegal logging, and preserve biodiversity. As a Principal Partner of COP26, Hitachi contributed to decarbonization and climate action. Committed to a Net Zero society, Hitachi strengthens climate targets across the entire value chain by 2050. We were also key contributors at COP28. In conclusion, By implementing improvements and actively addressing inequality, Hitachi aims to create an inclusive and supportive work environment.

Pricing

• Price: £135 to £1,535 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at HCUK.BidTeam@hitachivantara.com. Tell them what format you need. It will help if you say what assistive technology you use.