Idox Software Limited
SEND EHC Hub and Directory Hub - Professional Services
Professional Services - Training & Consultancy services for Idox's SaaS Social Care solutions
Features
- Expert knowledge/experience of statutory SEND processes and systems.
Benefits
- Expert training/consultancy to optimise best use of the solution.
- Reduces business risk and costs.
Pricing
£450 a unit
Service documents
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Framework
G-Cloud 14
Service ID
7 2 8 4 4 7 7 3 9 8 7 0 5 0 5
Contact
Idox Software Limited
Jen.roberts@idoxgroup.com
Telephone: 0333 011 1200
Email: frameworks@idoxgroup.com
Planning
- Planning service
- No
Training
- Training service provided
- Yes
- How the training service works
- End user training for all stakeholders
- Training is tied to specific services
- Yes
- Services the training service works with
- Idox's Social Care solutions - EHC
Setup and migration
- Setup or migration service available
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- As a SaaS solution, all of our quality assurance and testing is completed internally.
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- No
Service scope
- Service constraints
- Consultancy is provided for our SaaS solutions. Onboarding / offboarding is provided by consultation.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- According to our SLA for support, available on request / during the G-Cloud clarifications stage.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 A
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- According to our SLA for support, available on request / during the G-Cloud clarifications stage.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Baseline Personnel Security Standard (BPSS)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Citation ISO Certification Ltd
- ISO/IEC 27001 accreditation date
- 01/09/2023
- What the ISO/IEC 27001 doesn’t cover
- Certification covers all functions and services of Idox Software Ltd.
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
Idox has adopted the 3 scopes of the Greenhouse Gas Protocol (GHG). Working within the three scopes Idox commits to net-zero carbon emissions by 2040. Our business-wide three-step approach to carbon emissions will eliminate emissions, or where this is impractical, will prioritise reducing the emissions impact of our activities and will offset emissions that cannot be eliminated or further reduced by engaging in a compensating carbon offset programme.
Scope 1: Eliminate all equipment in offices which produce direct emissions. Replace with energy-efficient, electric alternatives. Eliminate emissions from company-owned vehicles. Replace with electric alternatives Offer employees access to salary-sacrifice EV scheme.
Scope 2: Reduce electricity usage by implementing Energy Savings Opportunity Scheme recomendations. Eliminate the purchase of non-renweablby sourced electricity.
Scope 3: Reduce business travel through remote working and on-line collaboration tools. Eliminate travel by private vehicles which produce emissions. Offset emissions from public transport used for business travel and from hotel stays either by choosing operators offering direct offset or through a carbon-offset programme. Eliminate waste by removing single-use plastic products and reduce waste from offices through effective recycling. Offset non-recyclable waste trhough a carbon-offset programme. Eliminate waste from surplus equipment by passing this on for re-use in support of our social contribution wherever possible. Where this is not possible, reduce waste by fully recycling the equipment and offset residual emissions in a carbon-offset programme.
We are strengthening our performance as an all-round responsible business that makes a valuable contribution to society, has good governance embedded in its culture and processes, and is on target to achieve net zero carbon emissions.
Our gross GHG emissions of CO2 (tCO 2e) are reported yearly in our published Annual Report.Covid-19 recovery
Idox is continuing to work on finding the optimal working pattern for our colleagues post-Covid. We have to make sure that we have the right blend of home and office work, and essential and non-essential travel, that allows our colleagues to be efficient but also continue to benefit from the lifelong development and learning opportunities that are an important part of corporate, office life. Employers must work hard and creatively to enable appropriate new ways of working that meet all these new requirements without allowing a drop in the most important thing, excellent customer service.
To meet the changing needs of the workplace, Idox looked at how the post-COVID period affected working environments and how this related to its office estate. With the sharp increase in home working and subsequent move away from highly-populated office environments, Idox closed some long-lease main office property and instead opened short-lease serviced offices. This allowed us to be much more flexible in the way that we can adapt our property holdings to meet the needs and distribution of employees, while reducing carbon footprint in terms of our office utilities and travel times. We have also increased the frequency of online workshops, chat lounges, management team broadcasts and staff surveys, allowing both remote and office based colleagues to participate in group activities and maintain a sense of company camaraderie, inclusion and wellbeing.
Idox has produced a white paper looking at how the workplace has to change in response to the COVID-19 pandemic. The white paper:
• sets out the challenges and legal requirements facing businesses of getting back to work safely and efficiently
• looks at how businesses can prepare for reopening and implement these plans
• provides hints, tips and guidance on reopening facilities to be ‘COVID-secure’
The white paper is available at: https://www.idoxgroup.com/idox-insights/computer-aided-facilities-management-insights/getting-back-to-business/Tackling economic inequality
Idox takes environmental, social and governance responsibilities very seriously. Social value forms part of contract commitments to our public sector Buyers; we work with our customers to support their priority targets and outcomes.
Examples of social value we deliver:
Facilitate skills workshops;
Financial donations to fund places on training courses,
Fund community projects that work to tackle economic inequality,
Reduce the digital skills gap, creating training opportunities for those who face barriers to employment and/or who are located in deprived areas,
Support educational attainment,
Donate used IT equipment to VCSEs to support people in deprived areas,
Provide work experience placements.
Our robust social value process includes annual reviews of social value delivery performance. These reviews ensure we understand customers’ priorities and set appropriate yearly targets, continuously improving how we deliver social value.
We create socially responsible and valuable opportunities for our teams to give back. Each year we offer colleagues one day paid volunteering leave and provide opportunities to support charities and causes throughout the year. Idox fully supports the UK Government initiative to implement a structured approach to providing direct, impactful social value contributions. This approach is also being replicated in other, local Government contracts. Through our tenders we have committed to local social value contributions, providing local employment including apprenticeships and work placements, support for healthy meals for children outside term time and in direct donation to local initiatives aligned with customers’ social value priorities. We also provide small charities free access to Idox’s My Funding Central which typically saves these organisation £50p.a. but which can help them access funding opportunities worth upwards of £10,000. The service is specifically aimed at charities and voluntary organisations with incomes below £1M and is free-to-use for organisations with incomes below £30,000. In 2023, 3,526 groups signed up to this free service.Equal opportunity
Idox strives to create workplaces that reflect the communities we serve, where everyone feels empowered to bring their full, authentic self to work.
Our guidance to employees and suppliers concerned with recruitment, training, promotion and delivery is outlined in our Equality and Diversity Policy which covers our responsibilities under the Equalities Act and how we deliver them. We can provide a copy of the policy upon request.
We have clear goals to achieve a gender-balanced workforce by 2027. To tackle under-representation in leadership, we are particularly focused on increasing the proportion of women in the people-leader tiers of the business to correlate with the gender ratio of the company in general and to support the overall reduction of the gender pay gap specifically.
Our policies and initiatives that support Diversity, Equality and Inclusion include:
• Flexible working
• Family friendly policies
• Pay Gap reporting, published annually on our website;
• Fair Pay, Idox is an accredited Living Wage Employer.
In 2020, Idox launched Elevate, a programme sponsored by Idox plc board members, championing a truly inclusive culture. The team is particularly focused on building gender equality at all levels of the organisation and challenging us all to be more inclusive.
With initiatives that will build a diverse, gender-balanced workforce and develop the skills and confidence of our colleagues, Elevate advocates equality and diversity in our organisation. The pillars we work within to achieve this are:
Terms of employment: Ensuring that we start from a position of equality and good foundations in HR and that Elevate is championed from the top down.
Organisation attractiveness: Creating an inclusive culture that attracts a more diverse workforce and promotes inclusion internally.
Recruitment: Develop a more diverse approach to recruitment.
Employee development: Supporting career progression across the organisation and moves into leadership positions.Wellbeing
Since its launch during the pandemic in 2020, Workplace Wellbeing has become a staple source of support and community within Idox. In 2023, the group continued to raise awareness of topics impacting our colleague’s mental health, as well as offering one-to-one support for those in need. Comprising five colleagues, the team hosted seven live broadcasts. Covering everything from mentoring vulnerable young people, to stress and improving fitness, the team continued to be a key resource for our people with 98% of our colleagues being familiar with the initiative according to our BeHeard survey.
As we prioritise the wellbeing of our employees, our employee assistance programme continues to act as a crucial resource in providing counselling, GP consultations and general advice. We have worked closely with the team at Zurich to provide support workshops and information sessions for our teams. These have been well attended and well-received and we continue to work on how best we can support our employees to live a full balanced life where they feelsafe.We provide all colleagues with time and resources to support charities and good causes, which we believe allows people to reflect their own interests whilst supporting Idox values to be a socially responsible and sustainable business. Workplace Wellbeing programme initiatives provide support to our colleagues and help create support and connectivity, we also encourage colleagues to initiate and drive engagement across the business through shared interest. These have continued to be very popular with colleagues again in FY23 and have included photography groups, walking, cycling, knitting and other hobbies and pastimes.
Pricing
- Price
- £450 a unit
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at frameworks@idoxgroup.com.
Tell them what format you need. It will help if you say what assistive technology you use.