Configuration, training and ongoing support for Compucare
End-to-end Compucare implementation, configuration and mobilisation service including migration planning and ongoing support to the hosted cloud solution, onboarding and training hospital stakeholders to maximise features and benefits of the platform, and full integration setup with existing Electronic Patient Record (EPR), Patient Administration Systems (PAS) and finance systems.
Features
- Setup and configuration of Compucare EPR providing real-time patient information
- Remote or on-site super-user training sessions via train-the-trainer model
- Targeted Compucare role-based user training sessions remote and on-site
- Remote data collection workshops maximising reporting functionality and management insights
- Standard support Mon-Friday 08:00-18:00 on all modules and interfaces
- Electronic Data Interchange (EDI) setup for eInvoicing via Healthcode
- EPR and Patient Administration Systems integration (Cerner, Lorenzo, EPIC, Allscripts)
- Trust Finance, eFinancial, Oracle, Integra Associates, Unit4 Agresso finance integrations
- Laserband patient identification wristbands integration setup
- Migration planning and deployment from on-prem to Compucare Azure cloud
Benefits
- Bespoke integration setup with existing hospital EPR and PAS systems
- Migration to scalable cloud solution for improved platform resilience
- Debit and credit card interface setup improving payment processing
- SMS template setup and automation for better patient communication
- On-site and remote acceptance testing for validation and secure deployment
- System review, process mapping to align deployment to existing processes
- RBAC setup adhering to existing hospital staff hierarchy and structure
- Scalable Azure storage space for cost effective hosting solution
- Template branding for automated patient letters improving patient engagement
- Powerful, scheduled, automated business intelligence reporting reducing administration
Pricing
Service documents
Request an accessible format
Framework
G-Cloud 15
Service ID
7 2 8 5 5 5 0 6 9 0 0 0 6 1 5
Contact
STREETS HEAVER COMPUTER SYSTEMS LIMITED
Stuart Hymers
Telephone: 01522 872000
Email: marketing@streets-heaver.com
About your service
- Service categories
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Cloud Support Services
Quality Assurance and Performance Testing
Test automation
- Implementation
Service scope
- Service constraints
- We respond to tickets, depending on their severity, normal priority = 8 hours, High = 4hours, Urgent = 0.5 hours, Mon-Fri (08:00 - 18:00)
User support
- Email or online ticketing support
- Yes
- Support response times
- We respond to tickets, depending on their severity, normal priority = 8 hours, High = 4hours, Urgent = 0.5 hours, Mon-Fri (08:00 - 18:00)
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
-
Priority 1 - Urgent (Infrastructure) calls will be responded to within a target time of 0.5 Working Hours and Streets Heaver will use its best endeavours to restore functionality within 5 Working Hours.
Priority 1 – Urgent (Software) calls will be responded to within a target time of 0.5 Working Hours and Streets Heaver will use its best endeavours to restore functionality within 5-10 Working Hours.
Priority 2 – High calls will be responded to within a target time of 4 Working Hours and Streets Heaver will use its best endeavours to provide a solution or workaround within 10 - 20 Working Hours.
Priority 3 - Normal calls will be responded to within a target time of 8 Working Hours and Streets Heaver will use its best endeavours to provide a solution or workaround within 20 - 30 Working Hours.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Security Clearance (SC)
Pricing
- Discount for educational organisations
- No
Data roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Senior data engineer | £1,076.25 |
Product and delivery roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Business analyst | £1,050.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate delivery manager | £1,170.75 | |
| Delivery manager | £1,197.00 | |
| Senior delivery manager | £1,323.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- BSI
- ISO/IEC 27001 accreditation date
- Wednesday 5 June 2024
- What the ISO/IEC 27001 doesn’t cover
- N/A
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- Yes
- Who accredited the ISO 9001 certification
- BSI
- ISO 9001 accreditation date
- Saturday 1 June 2024
- What the ISO 9001 doesn’t cover
- N/A
- Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- E5c77322-4bec-4a67-a182-30e97129a9d5
- Cyber essentials plus
- Yes
- Please provide your Cyber Essentials Plus Certificate Number
- 383e8da8-990e-4918-8aac-9c00a9d91473
- Other security certifications
- Yes
- Any other security certifications
- NHS DSPT
Social value
- Section B - Commitment for Future: Delivery
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-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
- Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
- Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
- Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
- Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
- Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
- Volunteering opportunities for staff
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.
- Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
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Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero
Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.
- Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
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Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 6: Employment and training: For those who face barriers to employment
- Working conditions which promote an inclusive working environment and promote retention and progression
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Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.
- Creation of outreach activities to create a pipeline of employees for the future contract delivery
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Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.
Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.
- Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
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