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BCC Group

BCC Managed Service

BCC Group provide a range of services which help organisations to migrate, manage, and support their systems in the cloud. We provide everything from Consultancy, Project Management, Implementation and Support.

Features

  • Consultancy
  • Project Management
  • Cloud Transition Management
  • Advice and Support
  • Financial Forecast Analysis
  • Flexible / Bespoke Solutions

Benefits

  • Compliment an existing IT Team
  • Mitigate business risk
  • Reduce costs
  • Analyse application usage
  • Ongoing security analysis
  • Reduced business disruption

Pricing

£400 to £950 a user a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at charlotte.atha@bccgroup-uk.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

7 2 8 6 8 3 2 8 0 6 6 3 9 2 1

Contact

BCC Group CHARLOTTE ATHA
Telephone: 01977667777
Email: charlotte.atha@bccgroup-uk.com

Planning

Planning service
Yes
How the planning service works
BCC fully manage the implementation and migration of software services to the cloud including Strategy Phase. Planning Phase, and Deployment Phase.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • Microsoft 365
  • Microsoft Dynamics
  • Microsoft Azure

Training

Training service provided
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
BCC fully manage the implementation and migration of software services to the cloud including Strategy Phase. Planning Phase, and Deployment Phase.
Setup or migration service is for specific cloud services
Yes
List of supported services
  • Microsoft 365
  • Microsoft Dynamics
  • Microsoft Azure

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security incident management
  • Security audit services

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
- Microsoft 365
- Microsoft Dynamics and PowerApps
- Microsoft Azure including bespoke developed applications.

Service scope

Service constraints
There are no service constraints.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within one hour during normal office working hours.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
Standard Support - 09:00 to 17:00 , Monday to Friday, exc, Bank Holidays.

Enhanced Support - 07:00 to 19:00, Monday to Friday, exc, Bank Holidays. - Standard Support PLUS 20%

Gold Support - 07:00 to 19:00, Monday to Friday, exc, Bank Holidays. Outside of these hours, Priority 1 calls only. Standard Support PLUS 50%.

Pricing dependant on services required.

Each customer is assigned a dedicated Account Manager and all calls reported are overseen by our Support Desk Manager and resolved by our Support Team.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Social Value

Social Value

Social Value

Equal opportunity

Equal opportunity

BCC is committed to creating equal job opportunities for all by not discriminating against disability or ethnicity in our workplace. We examine our unconscious biases and take responsibility for always striving to create an inclusive environment.

Pricing

Price
£400 to £950 a user a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at charlotte.atha@bccgroup-uk.com. Tell them what format you need. It will help if you say what assistive technology you use.