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Fujitsu Services Limited

Discovery Service

Discovery service delivered through a Agile approach to understanding user needs. Aligned with analysis of business and policy requirements, informing an end-to-end service design (online and offline). Technical and Security Discovery included to present a full and clear GDS Discovery report for Alpha. Service is delivered by GDS Discovery subject-matter-experts.

Features

  • Cross functional Discovery teams with experience of multiple projects​
  • Driven by user-experience and solving the whole problem.​
  • Agile approach (User Stories, Backlog Prioritisation) focuses on value.​
  • User research through qualitative and quantitive methods​
  • Analysis of existing policies, systems, and processes​
  • Data analysis and benchmarking studies to support research.​
  • Accessibility and Assisted Digital investigation.​
  • Technical, operational, contractual risks/constraints analysis​
  • Definition of the GDS Discovery phase MVP

Benefits

  • Discovery phase evidenced decision to stop or proceed to Alpha
  • Compliant with GOV.UK Service Manual Discovery Phase​
  • Clearly identified user needs, leading to improved service take-up​
  • Understanding of the broader problem space and context​
  • Coaching / knowledge skills transfer to civil servants and leaders.
  • Proven approach with case studies and delivery assets
  • Ability to scale the solution through Alpha, Beta and Live
  • Application of Human Centric Experience Design (Fujitsu HXD™
  • Excellent team with strong User Research, GDS, and Industry experience

Pricing

£0 a unit

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at government.frameworks@fujitsu.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

7 2 8 8 8 5 7 2 6 8 4 2 3 6 3

Contact

Fujitsu Services Limited Sam Skinner
Telephone: 07867829234
Email: government.frameworks@fujitsu.com

Planning

Planning service
Yes
How the planning service works
Fujitsu have a range of services to support you in adoption of cloud. These cover business, technical and people aspects of planning. Our planning services cover all aspects of the cloud adoption lifecycle.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
"Fujitsu’s approach to training is based on a flexible model that allows you to gain the most from the engagement. We have specialist training capabilities to enable your cloud migration activities and will work with our partners such as Microsoft, AWS, Google, VMWare, Oracle and more to ensure you get the training you need.

We can provide route to certification where applicable and have 1000s of cloud accredited professionals that demonstrate our belief on the approach.

At the route to our training approach is the development of a Training Strategy, developing a Training Needs Analysis (TNA), and Training Plan. Our training approach details key aspects such as the delivery method, audience size, prerequisites and outcomes.

From self-learning to instructor led we have the right answer for you."
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Fujitsu have a range of services to support your cloud migration. We help you to choose the right migration journey for your organisation using a 6R model - Rehost / Replatform / Re-purchase / Refactor / Retain / Retire. We deploy industry standard tools using vendor and open source solutions to deliver your outcome.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Fujitsu’s Testing Service adopts an innovative approach to testing services using a flexible delivery model. We can provide teams that operate on your sites ,at our own UK delivery centres, any of our many Global Delivery Centres, or any combination of these. Test-managed services can be provided as part of a wider IT offering, or as a standalone service offering truly independent quality assurance on our customers’ or other third parties’ development and build activities.

Our performance testing service has well established tools and processes that have been developed by experts from our technical centre of excellence. We have relationships with the vendors of most of the established tools in the market and are also capable of developing our own test harnesses where necessary. We test to agreed parameters in areas such as stress and volume then provide easily accessible reporting to enable informed decision making.

Fujitsu operate to ISO 20001 and ISO 27001 standards

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
Other security services
  • • Application Security and Data Protection
  • • Endpoint Protection
  • • Identity and Access Management (IAM)
  • • Security Governance and Compliance
  • • Security Incident and Event Management (SIEM)
  • • Security Monitoring and Response
  • • Security Operation Centre (SOC)
  • • Threat Intelligence
  • • Threat and Vulnerability Management
Certified security testers
Yes
Security testing certifications
  • GBEST
  • CHECK
  • CREST
  • Cyber Scheme
  • Other
Other security testing certifications
  • • OSCP
  • • OSCE
  • • CISSP
  • • CEH
  • • CCSP
  • • MCIIS
  • • CompTIA Security +

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
The support model for your cloud and software services will need to be fitted to your specific requirements and nature of service. Please contact Fujitsu or take a look at our application and cloud management services here on G Cloud.

As context Fujitsu offers a wide range of support services across cloud platforms from Agile models such as DevOps to more traditional SLA driven models. Our support services cover all aspects of support from Service Desk through to 4th line engineering and break fix services.

Service scope

Service constraints
N/A - requirements will be defined as part of the service

User support

Email or online ticketing support
Email or online ticketing
Support response times
Response times vary across the provided contact channels dependent upon the service design.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 A
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
NA
Web chat accessibility testing
NA
Support levels
"Fujitsu's support services will be managed by a service delivery manager and shaped to meet your requirements, this can include service (ITIL / IT4IT) and account management, we provide multiple levels of support including:
Level 0 - Self Service
Level 1 - Service Desk (Simple Issues)
Level 2 - Technical Support (Moderate Issues)
Level 3 - Engineering Support (Complex Issues)
Level 4 - Engineering & Breakfix / Vendor management

Please contact Fujitsu for more details and pricing"

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Bureau Veritas
ISO/IEC 27001 accreditation date
06/01/2022
What the ISO/IEC 27001 doesn’t cover
All reference control objectives and controls of the standard are in scope, and all aspects of the offerings
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

Fujitsu operates a Dual Delivery approach to Social Value (SV). Our Responsible Business Programme, developed on the principles of the Public Sector (SV Act 2013) delivers our corporate employee and community programme. Running parallel to the corporate programme, we deliver bespoke client-facing SV programmes within each call off contract. Programmes are fully aligned to the requirements of PPN06/20. Using our co-creation process, we undertake both local and national initiatives, jointly developed with clients and partners, that ensure Economic, Social and Environmental benefit to communities.

Covid-19 recovery

Fujitsu operates a Dual Delivery approach to Social Value (SV). Our Responsible Business Programme, developed on the principles of the Public Sector (SV Act 2013) delivers our corporate employee and community programme. Running parallel to the corporate programme, we deliver bespoke client-facing SV programmes within each call off contract. Programmes are fully aligned to the requirements of PPN06/20. Using our co-creation process, we undertake both local and national initiatives, jointly developed with clients and partners, that ensure Economic, Social and Environmental benefit to communities.

Tackling economic inequality

Fujitsu operates a Dual Delivery approach to Social Value (SV). Our Responsible Business Programme, developed on the principles of the Public Sector (SV Act 2013) delivers our corporate employee and community programme. Running parallel to the corporate programme, we deliver bespoke client-facing SV programmes within each call off contract. Programmes are fully aligned to the requirements of PPN06/20. Using our co-creation process, we undertake both local and national initiatives, jointly developed with clients and partners, that ensure Economic, Social and Environmental benefit to communities.

Equal opportunity

Fujitsu operates a Dual Delivery approach to Social Value (SV). Our Responsible Business Programme, developed on the principles of the Public Sector (SV Act 2013) delivers our corporate employee and community programme. Running parallel to the corporate programme, we deliver bespoke client-facing SV programmes within each call off contract. Programmes are fully aligned to the requirements of PPN06/20. Using our co-creation process, we undertake both local and national initiatives, jointly developed with clients and partners, that ensure Economic, Social and Environmental benefit to communities.

Wellbeing

Fujitsu operates a Dual Delivery approach to Social Value (SV). Our Responsible Business Programme, developed on the principles of the Public Sector (SV Act 2013) delivers our corporate employee and community programme. Running parallel to the corporate programme, we deliver bespoke client-facing SV programmes within each call off contract. Programmes are fully aligned to the requirements of PPN06/20. Using our co-creation process, we undertake both local and national initiatives, jointly developed with clients and partners, that ensure Economic, Social and Environmental benefit to communities.

Pricing

Price
£0 a unit
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at government.frameworks@fujitsu.com. Tell them what format you need. It will help if you say what assistive technology you use.