INTERWORKS EUROPE LTD

Tableau Server Data Management Add on

Tableau Data Management helps you better manage the data and content within your analytics environment. Keywords: Data Preparation, Metadata Management, Catalogue, Governance, Search, Lineage, Prep Flow Conductor. Hanrahan, Stolte, Chabot, Hyper, In-Memory, Hybrid, Live, Desktop, Prep, Creator, Explorer, Viewer, Viz, Chart, Database, Big Data, Secure, Governed, Audited, Intuitive, People.

Features

• Tableau Catalog, control who can see and manage external assets
• Search for/connect to specific databases/tables used by published data sources
• Tableau Catalog expands search results: includes fields, columns, databases, tables
• Help find trusted data meeting set standards by certifying databases/tables
• Warnings alert users to data quality issues, ie stale/deprecated data
• Lineage tool traces source/analyses impact of changes to data
• Publish flows to run on schedule and refresh flow output
• Create scheduled tasks: run flows at specific times/recurring basis
• Flows: Run/Tag/Download/Move/Rename and Delete, change owners, set permissions
• Flows fail notifications at site/server level. View suspended tasks/errors/alerts

Benefits

• Enable users to better understand a published visualization by seeing…
• ...information about the data used.
• Ensure that trusted and up-to-date data is always used…
• …to drive decisions
• Automate the running of flows to update the flow output.
• Tableau Catalog integrates with Tableau applications to provide lineage, impact…
• ...analysis, data dictionary, data quality warnings, and enhanced search by…
• …indexing all content, including workbooks, data sources, sheets, and flows.

£0 to £1,000 a licence a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Daniel.rostron@interworks.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

728933483161250

Contact

Daniel Rostron
07531541276
Daniel.rostron@interworks.co.uk

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Tableau Online Platform and Tableau Server (Hybrid-Cloud) Platform
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: No specific constraints
• System requirements:
  • If you are adding Tableau Prep Conductor to your Tableau...
  • ...Server installation, we recommend you add a second node to...
  • ...your cluster, dedicated to running Tableau Server Prep Conductor.
  • This node should have a minimum of 4 cores...
  • (8 vCPUs), and 16 GB of RAM.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: M-F 9-5 Max response time of 4 business hours
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Users go to assist.interworks.com and click on 'Chat Now'
• Web chat accessibility testing: None as yet but we would welcome the opportunity to do so if requested
• Onsite support: Yes, at extra cost
• Support levels: We provide office hours support desk service via email, phone and video conference.; Support is provided free of charge for anything to do with ensuring that the software is working as it should. Support is only charged for work which would classify as consulting assistance - this is usually separately agreed with clients in advance.; All accounts have an assigned account manager.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Set up of Tableau ranges from 1 day for installing Tableau Server on your organisation's existing hardware inside a firewall with existing visibility of the source data) to 3-5 days (new hardware, high availability, outside firewall).; Tableau is very much about self service analytics so there is a strong focus on enablement and empowerment. ; Tableau has a wealth of free online lessons that allow self paced training.; InterWorks has a team of accredited Tableau trainers who can deliver official Tableau training either onsite to your team or individuals can attend our regular training courses (usually held in London).; Full, current documentation for Tableau Server and Desktop is online and free.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Tableau Server serves up analytics by either a) having a live connection to data held elsewhere or b) queries data held elsewhere to create a small snapshotted extract of that data. In both cases the source data stays in situ and is independent of the Tableau install. This means that at the end of the contract period the source data remains in its source location and whatever data Tableau Server has taken snapshots of would be deleted along with the install (which has no effect on the source data). Tableau Server has no native ability to edit or delete any of the source data from which it generates its analytics.
• End-of-contract process: At the end of the contract the licences expire, users are no longer able to log in and access the service. If the hardware providing the service is a cloud service such as Amazon Web Services this instance would be deleted.; There are no additional costs for an organisation wishing to end a contract.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Linux or Unix
  • Windows
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Customer administrators are able to manage their activation and deactivation of licenses, download all versions of Tableau software and view the status of all of their Tableau software assets. This administrator service is managed through a password protected Tableau client portal
• Accessibility standards: None or don’t know
• Description of accessibility: Customer administrators are able to manage their activation and deactivation of licenses, download all versions of Tableau software and view the status of all of their Tableau software assets. This administrator service is managed through a password protected Tableau client portal. All access is via web browser: Chrome, IEV11, Firefox and Safari IOS9 are supported
• Accessibility testing: No specific testing of assistive technology for the portal
• API: Yes
• What users can and can't do using the API: Several APIs available to automate or enhance aspects of the standard platform: REST, Extract, Document, Javascript, Web Data Connector and Extensions (in beta May18). A small number of specific functions are not relevant (or available) when using the Tableau Online Platform as they relate to the Tableau Server (hybrid-cloud) Platform instead. These differences are clearly identified in the online help pages. For example, search online for 'Tableau onlinehelp API Reference'. The REST API can be used for managing users, groups and sites, updating workbooks or datasources and Integrating Tableau content with a custom app or portal. Extract API can be used to create data extracts that improve performance and provide offline access to data. Document API is used to create and deploy templates or migrate workbooks from test to production data sources. Javascript API for embedding Tableau into custom web applications. Allows a bi-directional communication between Tableau and the host application. Web Data Connector: connect to any data via HTTP/HTTPS, providing an HTML interface to end-user, storing into data extracts. Also allows automatic refreshes and authentication. Extensions API can open up a range of capabilities from 'write-back' to custom interface options and bi-directional communication between Tableau and guest application.
• API documentation: Yes
• API documentation formats:
  • HTML
  • Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The purpose of the Tableau Online Platform is to allow customers to create their own analytics, reports and dashboards, each of which is customised to meet specific needs. Automation can be applied to the platform through the use of APIs. In addition the interface can be adapted and tailored to reflect customer branding. At an individual level the users can personalise their experience through the use of favourites, selected 'home pages', custom filter settings on views, etc.

Scaling

• Independence of resources: When configuring the Data Management Add On, resources are reserved exclusively for the client and are not available to other Tableau clients. Therefore any contention is avoided.

Analytics

• Service usage metrics: Yes
• Metrics types: A Site Administrator has access to the following service status reports (displayed using Tableau interactive analytics and charts): Traffic to views/data sources/'Bridge-connected' data sources (i.e. where data originates within your network), Actions by users, Scheduled task activity, Stats for space usage.
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Tableau Desktop, Server, Creator, Prep, Explorer, Online, Viewer

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: Internally Tableau has own Security Policies that are enforced, but this question is not relevant to the Tableau Server (hybrid-cloud) Platform as we do not host the customer's data. For Tableau Online, data is protected by physical access control, complying with SSAE-16 / ISAE 3402
• Data sanitisation process: No
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Users accessing through a browser can, subject to permissions, download data from a dashboard or from a selection to a csv file.; Users can also, again subject to permissions, download the file to Tableau Desktop or Tableau Reader (free, read only version of Tableau) which allows users to download the data from the workbook or from a selection to csv or a crosstab to Excel.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • .tde
  • .hyper
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • CSV
  • Other

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: Not relevant in the case of Tableau Server (Hybrid-Cloud) as there is no need to link the buyer's network with Tableau's. For Tableau Online, the data is protected by TLS (version 1.2 or above)
• Data protection within supplier network: Other
• Other protection within supplier network: Internally Tableau has own Security Policies that are enforced, but this is not relevant to the Tableau Server (hybrid-cloud) Platform as we do not host the customer's data. For Tableau Online data is protected by TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: This is not relevant for the Data Management Add On
• Approach to resilience: This is not relevant for the Data Management Add On
• Outage reporting: This is not relevant for the Data Management Add On

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: Only users you explicitly add to your site have access to your content and workbooks. Administrators that you designate are responsible for all account management functions including adding and removing users and assigning permissions. Account management is completely in your control. SAML allows administrators to configure their site for single sign on using their own SAML 2.0 capable identity provider (IdP). For additional information refer to the Site Authentication section of the Online Product Guide. Note: Features related to SAML and single sign-on are currently only available by request. To request these features, contact Tableau Support.
• Access restrictions in management interfaces and support channels: Access to the configuration settings for the platform and to published content is dependent on the Role of the user (determined at the Authentication login step), and the Security permissions model put in place by the customer's Site Administrator. There are many capabilities that are limited in this way, from the ability to download a particular dataset to the capability of publishing an item to the shared environment. For more details search the Tableau Online Help pages for 'Content Permissions and Ownership'
• Access restriction testing frequency: At least every 6 months
• Management access authentication: 2-factor authentication

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Control procedures for Tableau Online service are verified in a SOC 2 Type II report prepared under terms of the Statement on Standards for Attestation Engagements No. 16 (SSAE 16) and the International Standard on Assurance Engagements (ISAE) No. 3402. Tableau Online SSAE 16 report is available upon request.
• Information security policies and processes: We have a detailed IT Policy (Security and Internet) which we can make available on demand. The key points of which are:; Roles and responsibilities - the policies are established, monitored and breaches investigated by the directors, but at a core level everyone has a responsibility for security. ; Monitoring - we reserve the right to monitor employee use of IT resources, tracking and remote wipe software is installed on all devices; Damage and loss - defined actions in the event of damage or loss of equipment; Misuse and vandalism ; Specific guidelines concerning encryption and security admin policies of portable devices, memory sticks, mobile phones, laptops, AV software, email attachments, commitments in emails, IM systems, licensing of software, and password policies.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: At the individual install level, any changes to content published to Tableau Server is tracked through the built in version control so that if a user amends or updates a particular dashboard then they have the capacity to roll back to prior versions.; ; In terms of the release of software updates to the Tableau Server (Hybrid-Cloud) Platform, Tableau operates a cadence where updates made available 4 times per year, on a quarterly basis. It is the responsibility of the customer to implement and test the software updates in their own implementation.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: The Tableau Security team cares deeply about the security of our products and the data that our customers entrust to us. We will thoroughly investigate any reported vulnerability that jeopardizes either. Once a vulnerability is fully investigated and its content addressed, we will work with you to disclose the vulnerability in a way that acknowledges your work and protects our customers. All security-related notifications will be announced to our customers via the Security Bulletins community page: https://community.tableau.com/community/security-bulletins. This page also details our response to Internet-wide vulnerabilities that impact Tableau products, release notes about security bug fixes and disclosed vulnerabilities.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: In relation to Tableau Platform, there is no specific Protective Monitoring standard in place. Customers who implement the Tableau Server (Hybrid-Cloud) Platform are encouraged to ensure the implementation and security infrastructure are aligned with any internal policies and regulations.
• Incident management type: Supplier-defined controls
• Incident management approach: User reported incidents go to our support desk for triage. If the support desk cannot resolve it immediately it is escalated to the correct specialist within the team.; Incidents discovered by our team would be notified directly to the client. Minor issues would usually be resolved then alerted. Major issues would be alerted first and then the focus would move on to resolution.; Incidents are reported via email; We use an industry-leading ticket-tracking platform that conforms to the ITIL standard.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Covid-19 recovery

  Covid-19 recovery

  Tableau are committed to supporting the NHS with COVID 19 recovery.

Pricing

• Price: £0 to £1,000 a licence a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Full version of product. Typically for up to one month.
• Link to free trial: https://www.tableau.com/partner-trial?id=13372

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Daniel.rostron@interworks.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.