Barrier Networks

Barrier Networks Software-Defined Edge and Infrastructure Security SASE (Fortinet FortiSASE)

Leverage Fortigate Virtual Machine (VM) technology to provide Software-Defined Wide-Area-Networking (SD-WAN) and Software-Defined Networking (SDN) with security functionality, including; Unified Threat Management (UTM), Sandboxing, Email Security, Email Security, Machine Learning, Network Access Control (NAC), Authentication, Remote Access Services and Web Application Filtering (WAF).

Features

• Software-Defined Edge and Infrastructure Security

Benefits

• Improve visibility and security of applications and services
• Automate Security Response in multi-cloud environments
• Single Operating System across Cloud & Physical environments
• Feature rich management and analytics capabilities
• Industry leading SSL-Inspection throughput in Cloud environments
• Dynamic object & policy support to secure DevOps Processes
• Autoscaling, SR-IOV and other cloud integration to improve performance

£1,300 an instance a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@barriernetworks.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

729074904898244

Contact

Iain Slater
0141 356 0101
info@barriernetworks.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Other Fortinet Services or AWS Agreements
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: The service is limited to Fortinet products on supported platforms, as published by Fortinet on respective datasheets.
• System requirements: Published by Fortinet on respective datasheets.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Technical Assistance Centre (TAC), which is staffed with customer service, technical support and hardware engineers and is available on a 24x7x365 day basis.; ; Response times are defined by ticket priority: ; ; P1 – 24x7x365 – 1 Hour Response Time; P2 – 8x5 – 1 Hour Response Time; P3 – 8x5 – Next Business Day Response Time; P4 – 8x5 – 2 Business Days Response Time
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Web chat is accessed through the Support Portal. The support portal is a public facing website which contains access to our Online Help Desk,Web Chat and documentation such as setup guides, videos and forums.
• Web chat accessibility testing: Not Known / Not Tracked.
• Onsite support: Yes, at extra cost
• Support levels: Standard Account Management support hours are 9.00am to 6.00pm Monday to Friday. We provide an Account Management function for all Public Sector clients. Our Account Managers endeavour to respond to requests as quickly as possible and are supported by a team of System Engineers to offer technical advice and scoping before and during purchase.; ; After purchase, technical support is as per price list.; ; Hands-on assistance & professional services by engineers is available outside of break-fix on paid time and materials basis defined by a Scope of Work.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Extensive online documentation for the configuration, management, integration and compatibility is available publicly and via the support website. Documentation is available in HTML format and downloadable PDF. Videos are also available for basic setup of the vast majority of products. ; ; Furthermore, industry recognised certifications are available for IT administrators that teach features, configuration and management techniques for the products. ; ; On-site training is available via Professional Services.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: Video
• End-of-contract data extraction: No data is held outside of the users organisation / chosen location for storage. After the contracted licensing period ends the user may extract any retained syslogs via the web interface. Support portal accounts can be deleted upon request.
• End-of-contract process: Once the licensing period ends, the virtual machines will continue to operate. The user will lose access to support services (TAC) along with updates to features including, but not limited to Firmware, Anti-Virus Database, IPS Database, Global Threat Data, Application Signatures, Website Classifications, Anti-Spam Signatures, Internet Services Database (ISDB) updates. Users have the option to extract configurations and logs for retention / re-use.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Once the virtual machine is provisioned into the cloud environment, administrators have complete control of features and configuration for the virtual machine. All common and frequently used features are available through the web interface (GUI), along with remote access to the Command Line Interface (CLI) where lesser used or niche features can be configured. ; ; The Web Interface allows for the configuration and on-going management of the virtual machine, along with access to remote, system events and log information.
• Accessibility standards: None or don’t know
• Description of accessibility: Once the virtual machine is built the web interface is accessible through the IP configured to the Virtual Machine (typically the vNIC IP or Public IP).
• Accessibility testing: Not Known / Not Tracked.
• API: Yes
• What users can and can't do using the API: REST (JSON) API is supported for the configuration & monitoring of Virtual Machines. ; ; • Configuration APIs (requests start with “/api/v2/cmdb”): Used to retrieve and modify CLI configuration items. For example, create, edit or delete a firewall policy; view or change system settings.; • Monitor APIs (requests start with “/api/v2/monitor”): Used to retrieve dynamic data and perform system/network operations such as a firmware update; restarting or shutting down a FortiGate; or the restoration of a configuration file.; ; Some limitation exist for certain Virtual Machines. Therefore, if the user is looking to integrate through API it is recommended they consult their Account Manager / TAC.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
  • Other
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: Services are built within customer cloud ecosystem with no external dependencies on our infrastructure. Central signatures and updates may be cached to eliminate dependency on update servers.

Analytics

• Service usage metrics: Yes
• Metrics types: CPU; Disk; HTTP request and response status; Memory; Network; Number of active instances; Authenticated users; Active VPN Tunnels; Security Events.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Fortinet

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: No data is held outside of the users organisation / chosen location for storage. The user may extract any retained syslogs via the web interface. Support portal accounts can be deleted upon request.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: Critical data is transferred using secured communication lines. Both the payload and line are encrypted. Data is encrypted at rest and information collected and used in is line with obligations under US and EU law.

Availability and resilience

• Guaranteed availability: As Fortinet are providing individual virtual machines, no formal SLA is offered with regards to platform uptime as this would dependent on the end-user or a third-party cloud-provider, in this case AWS.
• Approach to resilience: Datacentre infrastructure is used to provide updates to signature databases and in some cases (where the customer chooses) process files or emails for zero-day threats or spam. Fortinet have a global network of highly available datacentres, which are used to push updates or provide services. Utilisation of these service is done via a 'closest regional model'. However, should Fortinet lose a region the service will automatically default to the next available region, unless the user opts out.
• Outage reporting: Individual virtual machines can report errors and outages through various means (including, API, Email, Web Interface, SNMP). ; ; In the event of an error to fetch an update, the local system will report this failure via the above methods. Service Status of the datacentre is available publicly on www.fortiguard.com

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Authetication for end-users can be configured in Explicit Proxy mode and would consist of Username / Password, NTLM or Keberos Authentication.
• Access restriction testing frequency: Less than once a year
• Management access authentication:
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Description of management access authentication: Trusted Host, Limited Protocol Access to Management Pane, Authentication through LDAP

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: 360 Certification Ltd
• ISO/IEC 27001 accreditation date: 28th June 2019
• What the ISO/IEC 27001 doesn’t cover: N/a
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • Common Criteria (CC)
  • ISO 9001:2015 - Canada R&D offices
  • Department of Defense UC APL - USA

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Fortinet is a global vendor and work with in-country partners if specific security governence standards are required. E.g. NIST-FIPS and Common Criteria (ISO/IEC 15408) ; ; https://www.fortinet.com/corporate/about-us/product-certifications
• Information security policies and processes: Security Governance is controlled by the global-infosec team. Their remit is to strengthen the protection of Fortinet resources across the enterprise –– Information Security refers to the processes and methodologies to protect the confidentiality, integrity, and availability of sensitive data, assets, and services from unauthorized access, use, misuse, disclosure, destruction, modification, or disruption.; ; The CIS group encompasses many topics including, but not limited to: Product Security & Incident Response, the Global Security Operations Centre, Information Security Management System Program & Policies, and the Insider Threat Program that includes the Security Awareness Training Program as well as Phishing Campaigns and Best Practices.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Security Governance is controlled by the global-infosec team. Their remit is to strengthen the protection of Fortinet resources across the enterprise –– Information Security refers to the processes and methodologies to protect the confidentiality, integrity, and availability of sensitive data, assets, and services from unauthorized access, use, misuse, disclosure, destruction, modification, or disruption.; ; The CIS group encompasses many topics including, but not limited to: Product Security & Incident Response, the Global Security Operations Centre, Information Security Management System Program & Policies, and the Insider Threat Program that includes the Security Awareness Training Program and Best Practices.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: The Threat Management Programme proactively governs threats that include the identification, assessment and remediation of threats to Fortinet’s systems, data and business processes.; ; This is done through the implementation of The Threat Awareness Programme, Integration of Threat Intelligence Feeds and Insider Threat Programme, including education. Potential threats are found using a combination of new intelligence from threat feeds but also through reporting via internal Fortinet staff or third parties. ; ; Should a potential threat be uncovered Fortinet have a target patch time of 7-90 days, depending on the severity of the threat.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Potential compromises to the Fortinet internal systems are found through the Threat Management Programme. New vulnerabilities may be discovered through amended penetration testing methods from discovered vulnerabilities through the Threat Feeds, or via the Security Operations Centre. ; ; If a compromise is found a dedicated internal team is mobilised to review the compromise and remediate against it. This follows a pre-defined Incident Response Plan. The Security team aim to isolate and remediate threats as soon as possible after they have been discovered.
• Incident management type: Supplier-defined controls
• Incident management approach: Fortinet have a defined Incident Response Operation Policy (IRO). IRO encompasses a defined policy for how users report actual or suspected cybersecurity incidents, along with root cause analysis and lessons learnt procedure. Furthermore, the document includes an Incident Response Plan (IRP), defining how Fortinet security staff and IT respond to actual or suspected cybersecurity incidents.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Equal opportunity
  • Wellbeing

  Equal opportunity

  • To create an environment in which individual differences and the contributions of all our staff are recognised and valued.; • Every employee is entitled to a working environment that promotes dignity and respect to all. No form of intimidation, bullying or harassment will be tolerated.; • Training, development and progression opportunities are available to all staff.; • To promote equality in the workplace which we believe is good management practice and makes sound business sense.; • We will review all our employment practices and procedures to ensure fairness.; • Breaches of our Equality Policy will be regarded as misconduct and could lead to disciplinary proceedings.; • This policy is fully supported by Senior Management.; • The policy will be monitored and reviewed regularly.

  Wellbeing

  • We promote an open, supportive company culture where employees look out for one another and feel comfortable discussing any difficulties. Mental health is valued equally to physical health.; • Employees have access to confidential counselling, therapy, and other mental health resources through our employee assistance program.; • We encourage taking time off when needed for mental health days in addition to sick days. Employees are trusted to manage their time off responsibly.; • Training is provided to managers on recognizing signs of burnout, ; work overload, and other mental health concerns. Managers work to ; proactively address issues and reduce employee stress.; • Employee workloads and schedules are designed to be reasonable ; and sustainable. ; • Wellness initiatives like meditation breaks, stress management ; workshops, mindfulness programs, and social events are offered ; throughout the year.

Pricing

• Price: £1,300 an instance a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Please contact Barrier Networks

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@barriernetworks.com. Tell them what format you need. It will help if you say what assistive technology you use.