ZENSAR TECHNOLOGIES LIMITED

SAP Implementation, Upgrade and Support Services

Zensar offers end-to-end SAP implementation and support services to streamline your business processes and maximize the value of your SAP investment. Our capabilities include project planning, system design, configuration, customization, data migration, testing, training, and go-live support. Additionally, our dedicated support teams provide ongoing maintenance, troubleshooting, and enhancement services.

Features

• 22+ Years of experience SAP Implementation & Support
• delivered 250+ SAP implementation & Support Projects
• SAP Certified Partner Center of Expeties, RISE with SAP
• 15+ SAP Solution accelarators
• Strong Partner Ecosystem SAP,Azure,AWS,Oracle,Google,Microsoft,Salesforce
• E2E planing for SAP Implementation, S4Hana Conversion & AMS servicess
• migrate existing data from legacy systems to new SAP system
• custom applications or modifications to enhance the functionality

Benefits

• Cost Effective Solution with Industry Best Practices
• SAP COE Involvement in Solution Design & Delivery
• 24/7 support
• Continious Service Improvement Programe mandated in service delivery
• Strong Change Management Capability
• One stop solution for all IT services across the technology
• templates,guiding documents available for customer consumption on day one
• Service specific Proven Delivery Model
• Highly Skilled & certified resource pool available
• YoY benefits,Service Improvements provided to customer

£250 to £1,500 a unit a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at avinash.dakshini@zensar.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

729109287905443

Contact

Avinash Dakshini
07903013540
avinash.dakshini@zensar.com

Planning

• Planning service: Yes
• How the planning service works: Zensar follow the systematic planning approach while delivering the SAP Implementation services & S4Hana Conversion. The high level planning phases as below; Strategic Planning:. We understand the overall customer business strategy and translate it into SAP technical Roadmap and offer Innovation Strategy and Roadmap which helps to develop a multi-year strategic roadmap that addresses customer’s digital transformation needs.; Project Preparation/Planning: We plan the entire project after considering all the details and factors,which can be challenging due to the vast landscape and business critical. We help the customer to specify requirements, define objectives, scope, and priorities. We do the resource requirement planning, detailed project scheduling, AS IS system study, analyze it with Industry Best practices, TO BE documentation, finding the GAPs preparing the respective documents & present to the customer.; Depending on customer, we follow the Agile Methodology of development or ASAP methodology.In agile development we follow the SAP Activate Methodology phase wise approach such as Discovery,Prepare,Explore,Realize,Deploy & support.We have list of deliverables with reference to each phase.; In case of ASAP methodology,we follow the phase wise approach such as Project Preparation,Business Blueprint Realization,Final Preparation,Go Live & Support.We have list of deliverables for each phase.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Before the rollout or rampdown phase, We provide Standard Training services that can include One to one, Classroom or Web Training, or another format based on the need from client. Post that we will completely Handover Documentation to support our Clients'. In addition, Technical information through Knowledge Transfer is shared during the Implementation stage of the Project.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Zensar is providing holistic approach with the Quality Management expert team. Our Quality Management department provides the guidelines, approach, methodology, audit services covering both functional and non-functional aspects to deliver regression-free and flawless SAP system with required business process. ; We have automated testing tools and accelerators to optimize testing duration.; Test Strategy: We follow the DevOps principle of Continuous Integration & Continuous Delivery (CI/CD) Testing. It includes unit testing, Integration testing, -ve testing, regression testing, End user testing for each and every scenario of business process & Developments.; Collaborative Quality Assurance: We involve OEM partner (SAP) if required to take a collaborative approach to assure the quality.; Automated Regression Tests: We executing these test by Cloud Integration experts.; Performance Testing: We analyze the core performance of existing SAP systems with load, volume & Stress Testing to determine system bottlenecks and stability of the entire SAP landscape. The aim of this testing is to enhance the robustness of SAP applications and helps deploy systems that can sustain high load forecast, with zero post-production performance issues, future updates & upgrades.; Compliance Requirement testing: We ensure the new SAP implementations meet evolving legal compliance requirements.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Security incident management

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: None

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Response times will be defined in alignment with customer requirements, as an example Zensar can offer 4 hours response time during working hours.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: NA
• Support levels: Depending on the support model required, Zensar can accommodate the exact needs of each customer; from having dedicated support resources deployed on-site or remotely on a resource-on-demand basis, to formal managed service support agreements. The contact mechanisms, service hours and response time SLAs available are flexible to align with your specific requirements.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 30/12/2020
• What the ISO/IEC 27001 doesn’t cover: NA
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We recognize the urgent need to arrest climate change and are actively working toward reducing our greenhouse gas emissions. Our objective for Scope 1 and 2 emission reduction is to attain net zero GHGs by the end of FY40. We are also currently observing scope 3 emission levels for categories 6 (business travel) and 7 (employee commuting) as part of our monitoring efforts. Progress on GHG emissions: For the FY 2022-23, the Scope (1+2) emissions are 4,057.10 (tCO2e) which has reduced by 4% in comparison to 4,219.77 (tCO2e) in FY 2021-22. In total, for FY 2022-23, there has been a 49.3% reduction compared to the base year FY19. We also have planned to reduce 11% in FY24 as compared to FY23 and 40% reduction in FY25 compared to FY23. For the scope 3 emissions, as businesses have moved to a hybrid model, business travel has increased which resulted in a slight increase of scope 3 emissions in comparison to last year. However, in comparison to the base year 2019, we have reduced the scope 3 emission significantly from 4,288.39 to 1,633.61 in FY 2022-23. This year we are planning commitment to SBTi and will be working towards the addition of other applicable scope 3 parameters. Green building certifications: As a key component of our initial goals, we aimed for the Indian Green Building Council (IGBC) certification for our newly leased facilities in Bengaluru in 2018, in Pune in 2020, and in Bengaluru Cessna in 2021. We earned the IGBC Platinum Rating Certificate for Green Interiors as well – a testament to our commitment to becoming a sustainable and eco-friendly enterprise.

  Covid-19 recovery

  As part of our CSR activities,1412 candidates trained in various courses like General duty asst/ driver/digital skills/ vocational skills etc… of which 673 have been employed so far. All our CSR activities are being implemented by RPG Foundation, an implementing agency for Zensar. ; During COVID -19 outbreak we had supported people from communities who were most impacted i.e. Migrants, daily wage earners, people travelling back to their home etc. with cooked meals twice a day, in all 1,14,000 meals were distributed and we also donated 2 COVID testing booth in Pune Municipal corporation.1075 people from our communities around Zensar were able to access food supply from Public distribution system, through our facilitation. Even our employees have generously contributed towards fighting COVID-19 pandemic, the work done through that contribution is :; -Supported Pune municipal corporation with 2000 PPE kits and 2000 N95 masks, ; -1000 each of PPE kit, nitrile gloves, sanitizer, N95 masks and 25 each infrared thermometer and Oximeter donated to Police commissioner, Hyderabad, ; -1000 PPE kits donated to Greater Hyderabad municipal corporation; -Dry ration of 2 months provided to Zensar support staff across India locations; Through our Swayam health program train people from marginalized communities on genera duty asst courses for 3 months and provide them employment in various hospitals/ clinics. This has in turn added to the health workforce. This is part of our employability program

  Tackling economic inequality

  At Zensar,we continue to nurture enduring relationships with our growing fraternity of stakeholders,including clients,suppliers and local communities. These bonds are intrinsically linked to our commitment to offering the best solutions and differentiated services to our clients. In FY 23, We continued to expand our outreach through community development initiatives to move one step closer to our objective of positively impacting 225,000 people by FY30. Zensar firmly believes that organizations must proactively resolve the social and economic challenges prevalent in society. Our foremost priority is to identify the root causes of these concerns and offer sustainable solutions that empower communities to become self-reliant. With our unwavering commitment to identifying and addressing critical socio-economic problems, locally and globally, we endeavor to build resilient communities. Leveraging innovative and groundbreaking solutions, we have significantly contributed to this end by spearheading several initiatives. These initiatives are under the aegis of the RPG Foundation, which coordinates and manages CSR activities across all our group companies. * 73,400+ Lives impacted through community development initiatives in last three years * 2.1+ Lacs Lives touched through fever clinics Our CSR initiatives is grouped under following focus areas: 1. Education - Making education more accessible — Pehlay Akshar 2. Heritage - The Heritage Project 3. Employability - Creating employment opportunities — Swayam 4. Community Development Under Pehlay Akshar education initiative, 767 teachers have undergone training. Our training program not only focuses on students but also empowers government school teachers by enhancing their teaching practices and subject matter expertise, which makes the learning process more efficient.By modifying how students learn,we aim to bring a transformational impact to their lives and prepare them for global success. We encourage employees to continually improve their skills through numerous training programs. We also have achieved 64.01% average hours of training per employee for FY 2022-23.

  Equal opportunity

  Enablers: Diversity Hiring - 4 Exclusive vendors assigned for Women in Technology, LGBTQ+ & PwD Hiring South Africa internship program for freshers and persons with disabilities (PwD) Frequent Gender sensitisation sessions Internal Platforms enhancements – to help associates declare their Diversity- LGBTQ+ and PwD Enliven program - hiring women after a career break, people with disabilities, and individuals from the LGBTQ+ community Diversity focus enlarged to LGBTQ+ and PwD (E.g., LGBTQ+ benefits policy) Awards: DivHERsity Awards - Top 5 Companies in Diversity (Large Enterprises) ,Top 20 for Women Leadership Development 2022 1st Runner Up of the 2021 UN Women India WEPs Awards (Transparency & Reporting) Listed participant in McKinsey’s Women in Workplace study US 2021 and 2020 JobsForHer - Top 20 for Most Innovative Practices in 2021 | Women Leadership Development Diversity Programs | Companies in Diversity(Large Enterprises) 2021 2ndBest in UNGC’s Innovative Practices Award on “Women at Workplace” in Private sector 2020 Top 25 Finalist in UNGC’s Sustainable & Innovative HR Practices Case Study Contest 2020 Avtar’s 100 Best Companies for Women in India for 3 consecutive years, Most Inclusive Companies of India R-Shield – platform to encourage & support victims of sexual harassment and gender discrimination, to register a complaint Unigender washroom – built one in Pune campus in December 2022, Bangalore and Hyderabad is WIP PRISM – LGBTQ+ Ally group - 35 members globally LGBTQ+ insurance: same sex partner medical insurance for partners and their dependents, term ’spouse’ not mandatory for heterosexual partners either We have 30 associates trained on basic sign language who act as Allies for people with hearing and speech impairment Currently our HQ premise is 100% accessible for locomotor disabilities and have enabled the accessibility features on our software applications, too. Our SEZ premises are equipped with ramp walks

  Wellbeing

  HR Managers are responsible for issues related to human rights/labour rights. We have HR partners dedicated to each business unit. Each of these local managers reports up into a Country HR Manager within that country of operations.The overall HR operation reports into HR Head,based in our UK HQ in Reading. At Zensar our Total Rewards philosophy is not just used to attract, retain and motivate best talent but it also aligns with the overall business and talent strategy.We benchmark our salaries for all roles and skills with the market using the leading Human Resources Consulting organisation such as Mercer, Aon etc. The benchmarking data is used to leverage the salary increase budget to reward high performers,reduce salary gaps for impacted employees, reduced diversity related pay gaps etc. The competitive salaries provided are coupled with benefits that ensure that employee’s overall physical,mental,financial and spiritual well-being is addressed. Providing paid vacations,sick pay, overtime pay,public holidays, maternity and paternity leave, caregivers leave, adoption leave are also benchmarked and reviewed regularly. A holistic well-being strategy also provides for webinars and physical sessions on stress management, diet, parenting, managing money, yoga, meditation etc through out the year. An Employee Assistance Program is in place to provide 24 by 7 online help to employees on any wellbeing area. The culture of wellbeing is part of our performance management process where the employees provide inputs on their work-life balance and what support they are looking for. Overtime, out of office hours, on call and shift allowances are paid either based on the government regulation or company policies. Self-sustaining cultural and sports committees organise events like dance, music, plays, football, cricket, trekking throughout the year which culminates in the annual day celebration where the best talent in cultural area performs and is relayed online to all employees globally.

Pricing

• Price: £250 to £1,500 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at avinash.dakshini@zensar.com. Tell them what format you need. It will help if you say what assistive technology you use.