Jisc Services Ltd

Learning analytics

Learning analytics uses engagement data to offer solutions to problems around retention, wellbeing and success.

Features:
• Prioritising students who need support now
• Capturing timetabled and non-timetabled attendance
• Recording and managing interactions
• Bringing critical student information together
• Flexible reporting for compliance, business information, and measuring impact

Features

• Clear visualisation of student engagement
• Data driven using VLE, attendance, and submissions data
• Engagement metrics at student and module level
• Supports student retention and progression
• Dashboards for students to monitor their own engagement
• Tier 4 reporting to support your UKVI processes
• Specialist ethical, legal and security frameworks and guidance
• Easy to deploy functionality to manage interventions
• Roles and permissions to ensure compliant data access
• Apply your own branding and business language

Benefits

• Jisc is a trusted partner for the sector
• A complete end-to-end and interoperable learning analytics solution
• Consultancy to ensure readiness and return on investment
• Easily identify engagement level of students enabling more efficient interventions
• Improved student retention and financial resilience
• Mitigate risks and make confident data-informed decisions
• Modular approach allows controlled deployment
• Early intervention capabilities to prioritise wellbeing and support
• Hardware free attendance system which supports hybrid teaching
• Access to thriving community groups shaping the future of LA

£20,000 to £100,000 a licence a year

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bid.support@jisc.ac.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

729150600883304

Contact

Bid Support
03003002212
bid.support@jisc.ac.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: No
• System requirements:
  • User access is through web browser.
  • Chrome is recommended.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 8 hours (ie 1 working day) response during working hours which are 9am to 5pm (UK time), Monday to Friday, excluding UK Bank Holidays and Jisc closure days between Christmas and New Year
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: General support is provided by your dedicated account manager.; Service issues are reported by email to our helpdesk.; Technical support provided by Jisc engineers.; Technical support available to third party.; Regular support calls held online.; Annual onsite Account Manager sessions available.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Full onboarding support from a dedicated account manager and our data engineering team.; This includes PID development, internal engagement, technical integration support, communications and deployment support.; Training and full documentation is provided.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: Microsoft Word
• End-of-contract data extraction: Customer data have access to their data throughout the contract. At end of contract we work with customers to ensure that they have all their data back before we fully delete all their data from our servers.
• End-of-contract process: In advance of the end of a contract, one of our consultants will contact you to discuss any requirements for a renewal period and associated pricing.; ; Where the contract is renewed the service continues seamlessly.; ; Where the contract is not renewed, data is returned then deleted off our servers. There are no additional costs associated with end of contract.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: We use adaptable web design so the same functionality is available on both mobile and desktop devices.; Menus and layout adapt when using mobiles and tablets providing an intuitive experience.
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: No
• Customisation available: Yes
• Description of customisation: Customer is in control of what data and features they enable.; ; Additional user experience controls are on the roadmap to be delivered to customers by July 2025 and will include the ability to change terminology (eg School/Faculty) or use their own, and also to apply customer branding.

Scaling

• Independence of resources: The data is stored in a relational database with auto scaling. Web access is through an API implementation using serverless functions which auto scale.

Analytics

• Service usage metrics: Yes
• Metrics types: Site administrators can access a range of service usage metrics.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: Less than once a year
• Penetration testing approach: In-house
• Protecting data at rest: Other
• Other data at rest protection approach: Access to our file store is secured using public/private keys and IP whitelisting in AWS security groups
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Flat files are provided securely on a daily basis.
• Data export formats:
  • CSV
  • Other
• Other data export formats: TSV
• Data import formats: Other
• Other data import formats:
  • JSON
  • TSV
  • XML

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: HTTPS and SFTP secure communication protocols.
• Data protection within supplier network:
  • IPsec or TLS VPN gateway
  • Other
• Other protection within supplier network: Access to our file store is secured using public/private keys and IP whitelisting in AWS security groups.

Availability and resilience

• Guaranteed availability: Standard SLA:; ; All associated products and services should be available 24 hours a day, 365 days a year, with the exception of scheduled maintenance.; ; During 09:00 – 17:00 Monday to Friday (excluding UK Bank Holidays and Jisc closure days between Christmas and New Year), our target availability for all associated products and services is 99.97% (on a per service / product basis). ; ; SLA breaches are escalated to the Head of Customer Success and Operations for immediate attention.
• Approach to resilience: We have continual backup and resilience across multiple zones with auto failover.; ; Further information is available on request.
• Outage reporting: Email alerts to key contacts, updates on service login screen, and updates on customer portal.

Identity and authentication

• User authentication needed: Yes
• User authentication: Other
• Other user authentication: Authentication is achieved through a centrally managed and maintained MFA service which integrates seamlessly with customers IdP.
• Access restrictions in management interfaces and support channels: Supplier staff access restricted to those delivering and supporting the service.; Customer controls their staff access and several layers of access control are available.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Certification International
• ISO/IEC 27001 accreditation date: 10/05/2018
• What the ISO/IEC 27001 doesn’t cover: Our certificate covers the information security of the technology solutions, covering the network, premises and supply chain management, supporting all of our cloud and hosting services, cloud-based application development, identity and access management, license negotiation and professional services offerings provided to customers.
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 11 August 2015
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: All Jisc cloud solutions are covered.
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Cyber essentials: Our Cyber Essentials certification covers all end user device networks within Jisc office premises and remote workers, excluding segregated server infrastructure networks.
• Information security policies and processes: Jisc is certified as compliant with ISO27001:2005 (Certificate CI/12868IS) by a UKAS accredited certifying body. Services that we have designed, implemented and operate have been subject to risk assessment including ITHCs and penetration testing by independent providers. We are able to supply our Information Security Policy subject to a non-disclosure agreement being put in place with the receiving party.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Internal security and functional testing processes for all patches, configuration changes and updates.; ; Changes made available for customer testing on 'staging environment' before being released to production.; ; Major releases timed with academic year to minimise disruption.; ; Processes in place for customers to raise enhancement requests.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: There is an internal major incident process, managed by Jisc, that is triggered if a threat is detected. The major incident team manages issues to ensure a resolution is achieved as quickly as possible.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: We use automated monitoring systems and have an incident management process in place to ensure that privacy breaches and near misses can be swiftly identified and remedied, along with communications with customers in line with agreed SLA commitments.
• Incident management type: Undisclosed
• Incident management approach: Our ITIL-aligned Incident Management process ensures that we respond to any reported faults and sets out target resolution times to ensure that these are fixed within agreed timeframes. Customers can report incidents via phone, email or our portal. Our Incident Management process ensures that we respond to any reported faults and sets out target resolution times to ensure that these are fixed within agreed timeframes. For Major Incidents, once the Incident has been resolved, the Incident Manager will ensure an internal Incident Review Meeting is held and a Major Incident Report is created and distributed appropriately.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Joint Academic Network (JANET)

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  As part of our core strategy for 2022-2025 the theme ‘Be a force for good’ recognises sustainability as an organisational imperative. Committed to achieving Net Zero emissions by 2040, 10 years ahead of government target, we plan to cut our emissions by over half by 2030 and be net zero across our remaining scope three emissions (net zero plus) by at least 2050. We have a Net Zero Roadmap outlining how we will reduce emissions and our plans for future projects.; Below are some examples of what we have done:; ; Lowered our carbon footprint by: reducing the size of our estate, motion-controlled lighting to save electricity in our Bristol office, as well as generating electricity through solar power. ; ; Reduced travel emissions by: a hybrid working model, introduction of a staff electric car scheme, alongside an existing cycle to work scheme. ; ; An Environmental Policy outlining our commitment to continually improve our environmental performance: We are developing an environmental management system to ISO14001, this will guide action across key areas, such as consumption, waste, biodiversity, travel.; ; Started to embed sustainability into our procurement processes: We will introduce a Sustainable Procurement Policy to drive this further.; ; Sustainable Jisc Events: Jisc’s Digifest event offered a meat free menu, estimated to have saved 6.4 tonnes of carbon. Catering was locally sourced, and any food waste was disposed through anaerobic digestion. We encouraged exhibitors to use digital messaging, reducing printed materials. Our event app reduced the amount of printing required, and any required event printing is now FSC certified and fully recyclable. ; ; Reuse or recycle old IT equipment: Wiped and sold for reuse old IT equipment, and recycled equipment not suitable for reuse, resulting in zero waste to landfill. In 2022/23 we recycled over 370 pieces of IT equipment.

  Covid-19 recovery

  Providing our people with the flexibility they need to balance their personal lives and do well at work, Jisc offers a range of ways of working, including flexible hours and working from home. We have adopted a hybrid working model for most roles. Flexible working eliminates the limitations posed by geographical location and personal circumstances. To support their home working environment, remote workers are provided with an allowance for equipment and advice and training on DSE.; For the benefit of people and community, everyone at Jisc can make a difference, with up to three paid volunteering days per year. In 2022/23 29% of our staff took a volunteering day. Colleagues used 321 volunteering days across the year for the benefit of people and community. Examples include, foodbanks, animal sanctuaries, helping children to learn to read, litter picking, giving blood.

  Tackling economic inequality

  We are an accredited Living Wage Employer. Jisc meets the standards set by Citizens UK and the Living Wage Foundation by signing the ‘UK Living Wage Employer' licence agreement. This agreement confirms that Jisc pay the Real Living Wage as a minimum. We also ensure that people in our supply chain delivering goods and services are paid the National Living Wage as a minimum.; Jisc is committed to the development of our people, and encourage they use 10% of their time on development. To help our people to upskill and achieve, they have access to a huge variety of learning resources including access to the full LinkedIn Learning catalogue. Where a qualification is directly linked to career progression, Jisc contribute or cover the full cost of the training. ; Jisc provide their employees with a number of benefits. For example, our Pay Framework gives a fair, flexible and transparent pay structure to work within. Our employee Healthcare cash plan allows members to claim back everyday healthcare costs, like dental or eye care. ; Apprenticeships provide an amazing opportunity to boost the skills of the local community and beyond. We are extremely proud of our apprenticeship scheme at Jisc, which cover legals, marketing, network engineering, procurement, HR and finance. Our scheme celebrates diversity, and we know that it is critical to our success. We work hard to make sure we’re inclusive and welcome all applicants who share our values and want to join us in our mission to improve lives through digital transformation.

  Equal opportunity

  One of Jisc’s guiding principles ‘Always Inclusive’ reflects our commitment to equity, diversity and inclusion (EDI). ; Our EDI policy outlines our commitment to de-constructing systemic racism and other barriers which have historically affected under-represented groups in the workplace. We strive to be an organisation where everyone here is able to be their authentic self and recognise the benefits of diversity with regards to innovation, team performance and organisation-wide productivity. ; We engage with external partners such as the Black Leadership Group and Emerge. Emerge are co-designing on the delivery of our Conscious Inclusion of Leaders Programme. In 2023 we launched a new Board and Committee diversity policy. The Board believes a mix of skills, knowledge and experience with different perspectives and insights builds a strong foundation for well-informed decision-making and as a consequence, better performance of Jisc in support of its stakeholders. ; Our EDI steering group meets quarterly to address inclusion-related topics from our employee networks, including the faith and LGBTQIA+ networks. We provide EDI training through our leadership program and have conducted anti-racism masterclasses for staff. Our recruitment team has also received inclusion-focused personal development and assists hiring managers in refining their practices.; We won’t accept modern slavery, forced labour or any human trafficking anywhere within our operations or supply chain. Our Modern Slavery working group assess risk areas, implement improvements and monitor progress against our Modern Slavery objectives and policy. Staff are educated on how to report modern slavery in the workplace and what signs to look for. ; Currently four of nine of our executive leadership team are women, including our CEO. According to benchmarking we carry out as part of our commitment to the Tech Talent Charter, we are above the national average for employing women in tech roles, having 31% taken by women against 28% nationally.

  Wellbeing

  The health and wellbeing of our staff is crucial to us. In 2023 we introduced a new benefits package for staff including an employer paid healthcare cash plan, an electric car scheme and the opportunity to buy additional annual leave. We offer a cycle to work scheme and an employee assistance programme for advice on a range of legal, financial, physical, emotional and mental health issues. We value good work/life balance and work flexibly. We also offer a generous leave entitlement, enhanced sick policy and enhanced maternity, paternity and adoption leave in addition to statutory entitlement, and shared parental leave. ; Trained to support our staff, we have 41 (April 2024) mental health first aiders easily assessable to our people across our geographical locations. Promoting and delivering wellbeing initiatives within Jisc, some of our mental health first aiders are also wellbeing champions. ; Providing staff with education, support and tools to help them live a happier and healthier life, they have access to a Wellbeing centre through our Jisc reward scheme, where they can access a range of resources to support wellbeing.; Our employee assistance programme provides staff and their immediate family access to confidential advice on a number of topics covering physical, mental, financial advice and is accessible through various mediums. ; Volunteering has been shown to improve mental health, by giving a sense of purpose and reducing stress and anxiety. Our staff can use up to three days volunteering per year. Through our volunteering network, staff share their experiences with others.

Pricing

• Price: £20,000 to £100,000 a licence a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bid.support@jisc.ac.uk. Tell them what format you need. It will help if you say what assistive technology you use.