INFORM HOLDINGS LIMITED

Analyse LOCAL

Analyse LOCAL provides tools and services to assist Councils with all aspects of Revenues work. These tools include forecasting, ratebase maximisation and Council Tax assessment finding, Small Business Rates Relief audits and Business Rates advice and consultancy. Analyse LOCAL is used by over half of all Councils in England.

Features

• Real-time Reporting
• Dedicated secure portal
• Support of over 70 Analysts
• Analysis of the live rating list
• Maximisation of Business Rates Retention opportunities
• Validation and verification of data sources
• Business Rates Consultancy

Benefits

• Forecasting of losses through appeals against the rating list
• Forecasting of losses through CCA to the rating list
• Risk analysis of rating list to forecast potential losses
• Analysis for NNDR1, NNDR3 and internal monitoring of Appeals Provisions
• Identification of missing rateable value/undervalued assessments in the NNDR list
• Identification of missing assessments in the Council Tax list
• Income maximisation through growth, collection and retention
• Audit of SBRR applied to accounts through validation and verification
• Validation of new SBRR applications to prevent fraudulent claims
• Business Rates Consultancy, technical assistance and in-depth caselaw tools

£0 a unit

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at l.gorham@analyselocal.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

729787757519255

Contact

Luke Gorham
02030566890
l.gorham@analyselocal.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: Inform CPI Ltd/'Analyse LOCAL' will attempt to give a minimum of 24 hours’ notice of any planned maintenance.
• System requirements: Supported Internet Browser

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Support is offered Monday - Friday, 9am to 5pm.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Onsite support
• Support levels: Support is provided through the dedicated Client Manager at no further cost. All support calls are escalated to internal teams as appropriate.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Each customer is allocated to a dedicated Client Manager to oversee the on-boarding processes, ensure that the services is utilised in the correct manner and support users throughout.; The Client Manager will carry out onsite/virtual training to the requirements of the customer and regular 'refresher' sessions as needed. ; The service is also complimented with user documentation.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: The Client Manager also offers full support during off-boarding to ensure the customer is fully satisfied at the end of the project. This will involve undertaking an internal checklist, extracting and deleting data and providing updates on outstanding tasks with the project.
• End-of-contract process: The Client Manager also offers full support during offboarding to ensure the Council are fully satisfied at the end of the project. This will involve undertaking an internal checklist, extracting and deleting data and providing updates on outstanding tasks with the project. ; There are no additional costs associated with end of contract.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: None.
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: No

Scaling

• Independence of resources: Analyse LOCAL is delivered via an online portal where usage is monitored on a daily basis to ensure continual service. Access logs are also monitored to identify trends and patterns in usage throughout the year, where additional resource can be allocated accordingly.; ; Services are delivered in fluid teams, meaning workloads can be shifted across teams in cases of high demand. The team is constantly increasing in line with overall service demand across client sites; with in-house 'fast track' training offered to minimise training time of new staff.; Many operations covered under services offered are automated, ensuring scalability regardless of demand.

Analytics

• Service usage metrics: Yes
• Metrics types: Portal usage; Service updates and MI reporting
• Reporting types:
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest: Physical access control, complying with CSA CCM v3.0
• Data sanitisation process: No
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Users can export data through the client portal, via dedicated reporting areas. Training and guidance is provided to assist users on exporting the data.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PDF
  • Word
  • Excel (xlsx)
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network: Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: The Analyse LOCAL system is designed to be available 24 hours a day, seven days a week. Inform CPI Ltd will monitor and maintain its service up-time to be not less than 98%. ; Planned maintenance relates to the update of Informs CPI’s internal network or the Analyse LOCAL software. Inform CPI Ltd will attempt to give a minimum of 24 hours notice of any planned maintenance. ; System performance will be monitored internally to ensure agreed levels of service are maintained. The Account Management Team will discuss satisfaction levels relating to functionality and overall service provision during regular scheduled reviews. ; A full Service Level Agreement is available on request.
• Approach to resilience: A full 'Business Continuity Plan' is available on request.
• Outage reporting: All users are notified by email alerts when there are outages to the service.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: All administration is undertaken by the Account Management Team.
• Access restriction testing frequency: At least once a year
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Inform CPI Ltd are currently working towards ISO 27001 & ISO 27701.
• Information security policies and processes: Inform CPI Ltd are currently working towards ISO 27001 & ISO 27701.; However, the following policies are already in place:; - IT fair usage policy; - Remote access / home workers policy; - Email & Internet usage policy; - GDPR policy; Regular monitoring is also already in place for; logins for staff emails, unusual email activity, web browsing, remote logins, inbound & outbound email filtering is in place with ATP employed, user access control, device access control i.e. external drives & other peripherals.; Reports are generated by the IT manager on a weekly basis and action is taken when appropriate. This involves investigating the incident, rectifying the issue, contacting the user or line manager, disciplinary action taken when required and full written reports based on the incident.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Changes to the Analyse LOCAL system are tracked using 'Version Control' software, allowing for management of the system through the various stages of development and environments used. ; All changes and developments are closely monitored for potential security impacts, with periodic reviews being led by Senior Management across all components.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Inform CPI Ltd have an annual penetration test conducted by a CHECK certified provider. Furthermore, an annual vulnerability scan is carried out as part of Cyber Essentials requirements and any issues are addressed as quickly as possible.; All software updates are set to automatic where possible. Windows servers are updated through WSUS by the outsourced datacentre within 1 week.; Windows desktop updates are managed via GPO & set to auto update as soon as updates become available. Where manual updates are required they are configured as soon as the IT Team are made aware.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Inform CPI Ltd employ various techniques to monitor our systems, such as: 2FA monitoring, Anti-Virus with AI monitoring, web content access, email access and filtering with anti-virus, firewall monitoring and external device monitoring.; Most of the systems are set to trigger alerts to System Administrators if a suspicious event occurs. Weekly reports are generated to catch events that the systems have not automatically picked up.; Incidents are dealt with within 24-hours. Any action is taken to deal with a compromised system until the issue is resolved. A full written report is made to document the detection & remediation process.
• Incident management type: Supplier-defined controls
• Incident management approach: All incidents and compromises are logged and tracked internally, with ongoing reviews of the processes in place to ensure timely resolutions. ; ; Users are able to report incidents via a full support network available to them. ; ; Any reporting is provided to users where it is deemed appropriate.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  Inform CPI Ltd understand the urgency of fighting climate change. That's why our innovative solutions not only streamline property inspections, but also contribute to a greener future. By utilising advanced technologies, we significantly reduce the need for physical inspections, minimising travel emissions and the environmental impact associated with traditional methods. ; ; However, our commitment to sustainability goes beyond just the services we offer. We prioritise eco-friendly practices within our own operations, implementing energy-saving measures and fostering a company culture that embraces responsible resource utilisation. We believe that every step counts, and by combining the focus on our services with internal green initiatives, we're making a positive difference for the planet.

Pricing

• Price: £0 a unit
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Extent, service and period to be discussed with the Account Management team.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at l.gorham@analyselocal.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.