Internet Investigation Solutions Ltd

ShadowDragon SocialNet and Horizon Software accessed via the Long Arm® Platform

SocialNet® captures digital tracks, maps against their aliases, and explores connections in near real time to expedite your investigations and threat analysis.
Horizon & SocialNet together has access to over 220 different open data sources throughout the internet. These include social networks, communication networks and other sites of common interest.

Features

• Real-Time Open Source Intelligence and Internet Investigation (OSINT)
• Search 220+ consented data, social, and communication networks and platforms
• Resolve, verify, and link social media aliases to personal identities
• Map out Patterns of Life for individuals of interest
• Chart complex criminal operations efficiently
• Discover locations and movements utilising geolocation, cell, and GPS data
• Easily create manual graphs or explore datasets through your browser
• Conduct anonymous and non-attribution Internet Intelligence Collection
• All data points are reconstructible and court-proven
• Optical Character Recognition for text and images in multiple languages

Benefits

• Harness OSINT data to gain rapid insights and actionable intelligence
• Support human-led analysis for identifying and mitigating threats and risks
• Save time through automated OSINT collection processes
• Collect, collate, and analyse OSINT within a unified platform
• Expedite the dissemination of intelligence reports to decision-makers
• Automatically generate intelligence products meeting evidential standards
• Conduct fully anonymous and unattributed OSINT investigations

£5,500 to £69,500 a user a year

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contracts@ii-solutions.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

729871546736421

Contact

Claire Pickup
0344 247 0115
contracts@ii-solutions.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: Planned maintenance is communicated in advance.
• System requirements:
  • Tools requires internet access
  • Tools requires an internet browser (preferably Chrome)

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: ShadowDragon aim to respond promptly to inquiries during business hours, typically addressing non-business critical questions on the same day they are received. For emergency and critical support issues, our team prioritises rapid response times, with a goal of addressing these within 4 hours of receiving the request.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Support from ShadowDragon is included within the contract. Customers are assigned Customer Success Manager at time of order
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Initial Demo:; • Experience a 30 to 60-minute online training session tailored to introduce you to the ShadowDragon platform. This session aims to showcase the platform's capabilities, providing you with a glimpse into how it can benefit your workflow. ; Onboarding:; • Dive deeper into the ShadowDragon platform with our 60-minute self paced online onboarding training session, designed to familiarise all users with its interface and functionalities. This session ensures that you feel confident navigating and utilising the platform effectively.; User Accounts:; • Your user account will be promptly set up upon request, granting you access to the ShadowDragon platform. Authorised users have the flexibility to create additional user accounts as needed, ensuring seamless onboarding for all team members. ; Further Training:; • Access our comprehensive help guides, meticulously crafted to document platform usage and provide valuable insights into maximising your experience with ShadowDragon. Stay up-to-date with bi-monthly webinars where we unveil and demonstrate new product updates, empowering you to leverage the latest features and enhancements effectively. These resources are invaluable for ongoing learning and skill development within the ShadowDragon ecosystem.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Users have the flexibility to export and extract data from the service at any time during their subscription period. However, upon the expiration of an account, access to the account will be discontinued, and all associated data will be deleted. This ensures that user data is handled securely and in accordance with privacy regulations
• End-of-contract process: At the end of the contract, user accounts will expire, after which they can no longer be accessed and used.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The Horizon platform is optimised for mobile devices, ensuring a seamless user experience when accessed through mobile browsers. This mobile-friendly design enables users to conveniently access the platform and its features on their smartphones or tablets, enhancing flexibility and accessibility.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Horizon can be securely accessed via a HTTPS link, ensuring the protection of user data. The interface is crafted to be user-friendly and intuitive, facilitating ease of navigation for all users. Simply input search terms into the search interface, and results will promptly populate within the streamlined Report dashboard. Reports are highly customisable, featuring easily accessible delete buttons for seamless editing and organisation.
• Accessibility standards: None or don’t know
• Description of accessibility: Web browser can be configured to the customers requirements
• Accessibility testing: None
• API: Yes
• What users can and can't do using the API: All data points are documented for API access
• API documentation: Yes
• API documentation formats: Other
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: We actively monitor and adjust the utilisation of processing resources and system storage to guarantee that the system's availability and performance consistently meet the requirements of ShadowDragon customers. In addition to technological considerations, we also review and factor in human resource skills, availability, and capacity as integral components of our capacity planning process. This holistic approach ensures that both technological and human resources are optimised to deliver the best possible service to our customers.

Analytics

• Service usage metrics: Yes
• Metrics types: We provide organisational user metrics
• Reporting types:
  • API access
  • Real-time dashboards

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: ShadowDragon LLC

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Our export tools provide users with the flexibility to export data according to their preferences. Depending on the specific data being exported, users can choose from a variety of formats including CSV, JSON, and PDF. This versatile functionality ensures that users can access their data in the format that best suits their needs, facilitating seamless integration with other tools and systems as required.
• Data export formats: Other
• Other data export formats:
  • PDF
  • CVS
  • JSON
• Data import formats: Other
• Other data import formats:
  • CVS
  • XLSX
  • JSON
  • HTML
  • JPG

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: ShadowDragon is committed to maintaining the operational continuity of Horizon with uptime exceeding 99%, which includes scheduled maintenance activities. However, it's important to note that due to the nature of our platform's collection capabilities and our reliance on third-party platforms, ensuring uninterrupted access to these platforms may present challenges. Despite this, ShadowDragon will always strive to make best efforts to keep these platforms accessible at all times, acknowledging the critical importance of consistent access for our users.
• Approach to resilience: Information available on request.
• Outage reporting: System outages are reported via email from ShadowDragon's Support team.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Username and Password
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users receive audit information on a regular basis
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: SOC2

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: SOC2
• Information security policies and processes: SOC2

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: To mitigate unauthorised access or modifications to operational settings, development environments remain segregated from production environments within ShadowDragon's infrastructure.; ; Our systems and networks adhere strictly to ShadowDragon's configuration and hardening standards, ensuring robust security measures are in place.; ; Any changes impacting information security within production and financial systems, including alterations to the organisation, business processes, or information processing facilities, undergo thorough control measures. Additionally, all significant changes to systems within scope must be thoroughly documented for transparency and accountability.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Vulnerabilities identified by ShadowDragon are addressed in accordance with the company's internal Service Level Agreements (SLAs), ensuring timely remediation and maintenance of system integrity.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: At ShadowDragon, we employ a diverse set of tools to uncover potential security breaches. Our primary focus is safeguarding the integrity of our company's infrastructure from malicious software threats. To achieve this goal, we have implemented a robust framework comprising detection, prevention, and recovery controls tailored to combat malware intrusions. These measures are complemented by comprehensive user training initiatives to bolster our defence mechanisms. Additionally, we deploy anti-malware and endpoint protection software across all devices, ensuring a multi-layered approach to safeguarding our systems.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Incidents are addressed individually, with users reporting them through either chat or email channels. Our infrastructure is meticulously configured to generate comprehensive logs tailored to the specific functions performed by each system or device. These event logs, capturing incidents, are generated, retained, and reviewed as necessary. Additionally, we have implemented alert mechanisms configured to promptly notify relevant parties of events posing a significant threat to our infrastructure or data integrity. These alerts are distributed through chat or email channels, ensuring timely response and resolution to any potential issues.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity

  Fighting climate change

  At ShadowDragon we have reduced our paper consumption with 99% since 2020.

  Tackling economic inequality

  ShadowDragon utilises advanced technology and data analysis to identify patterns and detect potential instances of human trafficking across digital platforms.; By monitoring online activities and networks, ShadowDragon can swiftly identify and report suspicious behaviour to relevant authorities.; Through collaboration with law enforcement agencies and non-profit organisations, ShadowDragon provides valuable intelligence to support investigations and rescue operations.; Our proactive approach helps disrupt human trafficking networks, rescue victims, and bring perpetrators to justice.; ShadowDragon's commitment to leveraging technology for social good plays a crucial role in combating the heinous crime of human trafficking worldwide

  Equal opportunity

  ShadowDragon values diversity and is proud to be an equal opportunity employer. We foster an inclusive workplace environment where all employees feel respected, valued, and supported, regardless of their background, race, gender or age. Embracing diversity enriches our team and fuels innovation, allowing us to thrive as a united and empowered workforce

Pricing

• Price: £5,500 to £69,500 a user a year
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: We offer a comprehensive evaluation trial of our full service, lasting between 2 to 4 weeks. To participate, trial-users must first undergo an online demo of our tools. Throughout the trial period, we conduct weekly follow-up calls with customers to assess progress, gather feedback, and address any questions or concerns.
• Link to free trial: https://shadowdragon.io/about/contact-us/

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contracts@ii-solutions.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.