INGENTIVE LIMITED

Microsoft 365 Modern Work Applications By Ingentive

Ingentive specialises in supporting organisations in modernising their work processes, fostering enhanced collaboration and communication. Our extensive experience enables us to assist clients in structuring digital workspaces and integrations to optimise functionality.

Additionally, we offer customised training sessions to ensure employees fully utilise available tools and maximise productivity.

Features

• Collaboration Hubs: Tailored digital spaces for seamless teamwork.
• Workflow Automation: Streamlining tasks through automated processes.
• Integrated Communication: Real-time messaging, file sharing, and video conferencing.
• Document Management: Centralised storage and easy file access.
• Bespoke Training: Customised programmes to empower employees.
• Security Measures: Robust protection and compliance with regulations.
• Remote Work Solutions: Supporting remote teams with secure access&tools.
• Analytics Insights: Tracking usage patterns and productivity metrics.
• Mobile Compatibility: Accessing tools across devices and platforms.
• Ongoing Support: Continuous optimisation and troubleshooting assistance.

Benefits

• Improved Teamwork: Seamless collaboration across departments.
• Boosted Efficiency: Automated tasks save time.
• Effective Communication: Real-time messaging and file sharing.
• Centralised Access: Easy retrieval of documents.
• Empowered Staff: Training enhances productivity.
• Heightened Security: Protecting sensitive data.
• Remote Work Support: Secure access from anywhere.
• Insightful Analytics: Data-driven decision-making.
• Flexible Mobility: Accessible on various devices.
• Continuous Support: Ongoing optimisation and troubleshooting assistance.

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at G-Cloud@ingentive.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

730034762055513

Contact

G-Cloud Team
02081323255
G-Cloud@ingentive.com

About your service

• Service categories:

  Application Development and Deployment

  Software quality and life cycle

  • Automated software quality
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: This service extends Microsoft365 and the wider Modern Work ecosystem. It integrates with Microsoft Teams, SharePoint, Power Platform and supported third-party applications to enhance collaboration, communication and productivity. Integrations with tools such as Salesforce or Slack can be delivered where APIs and licensing allow, enabling unified workflows and improved efficiency.
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: The service is designed primarily for Microsoft 365 and related Modern Work technologies. Integrations with third-party or legacy systems depend on available APIs and may require additional design and feasibility assessment during onboarding. Delivery and support operate within agreed service hours; urgent or out-of-hours assistance is available through premium support options. Certain complex issues may require extended investigation, and Ingentive will maintain clear communication on progress and timelines.
• System requirements:
  • Microsoft 365 subscription for full functionality
  • Windows 10+ or macOS 10.14+
  • IOS 12+ or Android 6.0+ for mobile access
  • Reliable internet connection
  • Modern browser (Edge, Chrome, Firefox or Safari)
  • Microsoft Defender or equivalent antivirus recommended
  • Microsoft Defender Antivirus recommended for security.
  • Regular updates enabled for devices and applications

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Ingentive can offer a flexible support service (Flexi, Plexi Plus and Complete). These have different features but all have an response SLA of: - Major: 1 hour - Intermediate: 4 hours - Minor: 8 hours Enhanced SLAs and extended hours can be agreed at call-off.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: EN 301 549
• Web chat accessibility testing: Microsoft assesses its products against WCAG 2.1 AA, US Section 508 and EN 301 549 accessibility standards. These frameworks guide the design, testing and improvement of web and chat experiences for users with disabilities.
• Onsite support: Yes, at extra cost
• Support levels: Support tiers (Flexi, Flexi Plus and Complete) provide different levels of incident, advisory and proactive service. All tiers share the same standard response SLAs: 1 hour for major, 4 hours for intermediate and 8 hours for minor incidents, with options to add out-of-hours and 24/7 cover.
• Support available to third parties: No
• AI chatbot: No

Onboarding and offboarding

• Getting started: Ingentive provides structured onboarding that includes initial setup, configuration guidance, user training and access to support resources. Users receive online documentation, video tutorials and help from our support team. Role-based training and onboarding assistance ensure users can begin working confidently and effectively in Microsoft Modern Work tools.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: At contract end, users can export their data using standard Microsoft 365 export tools and agreed extraction methods. Data can be exported in common formats such as CSV or Excel. Ingentive can advise on scope and provide assisted extraction as a professional service. Data retention and deletion follow contractual and regulatory requirements.
• End-of-contract process: At the end of the contract, users extract required data, and access to the service is removed after transition activities are completed. Ingentive supports exit tasks where required. Included in the contract price are service access and standard support. Additional costs may apply for custom migrations, extended support, integrations or advanced professional services.
• Documentation accessibility standard: EN 301 549

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • ChromeOS
  • Other
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The mobile experience is optimised for smaller screens with simplified navigation and a reduced feature set. Desktop versions support fuller functionality, customisation options and more robust offline capabilities. Performance, integration options and data handling may vary between devices due to form-factor and platform constraints.
• Service interface: No
• User support accessibility: EN 301 549
• API: No
• Customisation available: Yes
• Description of customisation: Users can customise layouts, themes, workflows, permissions, dashboards, reports, notifications, templates and integrations. Customisation is done through the service’s settings or admin panels using configuration tools such as drag-and-drop and form-based editors. Administrators have full customisation rights; standard users have limited options based on their assigned roles.

Scaling

• Independence of resources: Our service runs on Microsoft’s scalable cloud platform, which ensures resource independence through tenant isolation, automatic load balancing, redundancy and continuous monitoring. Performance is managed by Microsoft, with Ingentive supporting optimisation and addressing any customer-specific requirements.

Analytics

• Service usage metrics: Yes
• Metrics types: Our service provides usage metrics to help organisations understand adoption, licence consumption and optimisation opportunities. Metrics include user activity, feature usage, licence utilisation and compliance insights. Reports can be provided regularly or on request. Resource tagging and FOCUS tagging are supported.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Users export data seamlessly via:; ; In-Platform Tools: Access intuitive export features.; ; Customisable Parameters: Define date range, format, and categories.; ; Export Formats: Choose CSV, Excel, or PDF for compatibility.; ; Secure Download: Retrieve data securely from the platform.; ; Scheduled Export: Automate exports for convenience.; API Integration: Integrate with external systems effortlessly.; ; Support: Get assistance from our support team as needed.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network: IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Microsoft maintains high availability for Microsoft 365 through a globally resilient cloud infrastructure, continuous monitoring, and clear communication of planned and unplanned maintenance events, supported by transparent service uptime reporting.
• Approach to resilience: Microsoft’s resilience model uses geographically distributed datacentres, automatic failover, redundant network paths, backups and round-the-clock monitoring to ensure Microsoft 365 services remain available and recover quickly from incidents.
• Outage reporting: Service issues are reported via the Microsoft 365 Service Health Dashboard, which provides real-time status updates, incident details, estimated resolution times and notifications to administrators.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels is restricted through role-based access control, multi-factor authentication and audit logging. Conditional access policies and encrypted communication further protect administrative functions, ensuring only authorised personnel can perform management actions.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CSM version 4.0
  • ISO/IEC 27001
• Information security policies and processes: Microsoft applies established security policies including risk management, compliance with standards such as ISO 27001 and GDPR, strong encryption and access controls, structured incident response processes, and regular employee security training to protect customer data.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Changes follow a controlled process including impact and security assessment, testing in non-production environments, approval through agreed governance, and scheduled deployment. Microsoft communicates planned and emergency updates through service notifications and release notes.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Microsoft manages vulnerabilities through regular patching, configuration hardening, malware protection and continuous scanning across its cloud environment. Ingentive monitors relevant advisories and supports customers in addressing configuration or integration-related vulnerabilities where required.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Microsoft continuously monitors its cloud services for security anomalies and potential compromises. Alerts are investigated, contained and remediated through established incident response procedures. Ingentive supports customers by reviewing relevant alerts and escalating issues where appropriate.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Security incidents follow a structured process aligned to NIST 800-61: preparation, detection, analysis, containment, eradication, recovery and post-incident review. Microsoft manages platform-level incidents; Ingentive manages customer-specific incidents and communications as part of agreed support processes.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Public Services Network (PSN)

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 1%
• Between £250,000 and £500,000: 1.5%
• Between £500,001 and £1,000,000: 2.5%
• Between £1,000,001 and £2,500,000: 2.5%
• Between £2,500,001 and £5,000,000: 5%
• Over £5,000,001: 8%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI (The British Standards Institution)
• ISO/IEC 27001 accreditation date: Monday 2 December 2024
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: BSI (The British Standards Institution)
• ISO 9001 accreditation date: Monday 2 December 2024
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 98e278a3-5880-449a-952b-7b89db613d0a
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 3d23812e-eed4-4502-8743-36542a6d9b5a
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at G-Cloud@ingentive.com. Tell them what format you need. It will help if you say what assistive technology you use.