Planet IT

Sophos Central Mobile Advanced

Sophos Mobile is a Unified Endpoint Management and Mobile Threat Defense solution. The only UEM solution that integrates natively with a leading next-gen endpoint security platform, Sophos Mobile manages and secures iOS, Android, Chrome OS, Windows 10 and macOS devices.

Features

• Comprehensive UEM solution
• Manage iOS and Android smartphones and tablets
• Manage Windows 10, Chrome Books and macOS computers
• Manage through Sophos Central
• Sophos Container for email, documents, and web content
• Manage and configure Microsoft Office 365 apps on mobile
• Manage the full device for corporate devices
• Extensive support for Android zero touch and Apple DE
• Flexible self-service portal
• Award-winning protection

Benefits

• Simple Unified Endpoint Management
• Modern Management with Mobile Threat Defense
• Keep data protected and personal data private
• Remote configuration and setup
• Productivity - Let your users work on any device
• Security – For users, data, and devices
• Simplicity – Easy to configure, manage, and maintain
• Value – Secure your mobile devices affordably

£1 a user

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at GCloud@planet-it.net. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

730053212262259

Contact

Lauren Carey
01235433900
GCloud@planet-it.net

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: 1) Service is based in AWS; 2) Service offers data stores in USA, Eire or Germany; 3) Data store will never move geography (data sovereignty); 4) Service is sold through reseller channel with direct Sophos Sales; 5) Service is sold through reseller channel with direct Sophos Support"
• System requirements:
  • Console. Modern Web Browser (e.g. Chrome, IE11+, Edge, Safari etc.)
  • Endpoint. PC support Win7-Win10
  • Endpoint macOS 10.9+ CryptoGuard support in Early Access
  • No on-premise infrastructure required, optional update servers to optimise bandwidth
  • All Endpoints require Internet Connectivity to Sophos services

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Yes. 24/7/365 tech support by Phone and Email is inclusive of the subscription cost
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: 1st to 4th Line Support with Escalation Engineer available for all support queries. Architects for presales are also available.; ; Sophos Technical Support offers customers three distinct support options: Enhanced, Enhanced Plus and Technical Account Manager. Details of response times for each level are available in the Sophos Support Services Guide.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Sophos offers Professional Services, training courses, video tutorials and written / online manuals are available to assist users implement Sophos CEA
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Not relevant to Sophos Central as user data is not processed. Log data can be extracted from Sophos Central at any time using reports or SIEM event data. Sophos Central holds log data for 90 days before automatically expiring it so 90 days after contract expires, there's no more data.
• End-of-contract process: 1) Deliberate end of contract. Sophos Central Intercept X Advanced with EDR is a subscription service which can only be legally used when in contract. If the customer no longer requires the use of Sophos Central Endpoint Protection then they must uninstall the software from all protected computers. At this point, no further protection is offered by Sophos, no new data will be entered into Sophos Central. ; 2) Accidental end of contract. In the event of a renewal being missed but the service still being desired, the customer should enter immediate discussion with Sophos Sales to discuss options around continued use of the service. Sophos will not immediately close the portal as this would prevent legitimate mistakes from being corrected. Protection will continue to run for a short grace period, again to enable accidental lapse in contract to be rectified.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Simply UI layout - the access to all features and functions is available in low resolution (Mobile) browsers as well as high resolution (Desktop) browsers.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: Sophos CIXA with EDR is managed by a cloud hosted management console called Sophos Central.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: Testing is completed by vendor
• API: Yes
• What users can and can't do using the API: Sophos Central provides SIEM API capability to enable Event Reporting to be collected in a 3rd party SIEM solution / Security Dashboard
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: Sophos Central is hosted within AWS and utilises Elastic Scaling features to automatically adjust capability as scope demands. This is all done transparently to the user so no customer process is required. Certain functions can also be cached locally by the customer to enhance local connectivity / performance (e.g. updating).

Analytics

• Service usage metrics: Yes
• Metrics types: The solution provides the following metrics:; Number of users active,inactive or unprotected; Number of computers that are active, inactive or unprotected; Number of peripherals allowed, read-only or blocked; Top blocked applications ; Data Loss Prevention Policy Violators; Sophos generated and Admin generated Threat cases; Users who tried to download malware; Top blocked website categories; Policy Violators; Blocked malware and potentially unwanted applications
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Sophos

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: No
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: User data is not held in Sophos Central. The only data retained is status (e.g. usernames from AD sync, machine names) and events (e.g. malware detected on PC at time). Report data can be exported in various formats on demand, SIEM event data can be exported on schedule.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: Communication from the client to the Cloud is performed over HTTPS to secure the data and to enable the client to trust the server.
• Data protection within supplier network: Other
• Other protection within supplier network: All stored data is encrypted and all applications are secured and running on secured operating systems. The system is load balanced and has fail-over between 3 sites, each running 2 instances of the software, any one of which is able to provide full service.

Availability and resilience

• Guaranteed availability: Sophos aims for 99.9% up time. As a company we do not commit to an Cloud Service SLA however both updating and live lookups are hosted independentantly as a failsafe and endpoint protection will continue to work. For more information around our current uptime please see centralstatus.sophos.com
• Approach to resilience: Sophos aims for 99.9% up time. As a company we do not commit to an Cloud Service SLA however both updating and live lookups are hosted independentantly as a failsafe and endpoint protection will continue to work. For more information around our current uptime please see centralstatus.sophos.com
• Outage reporting: Real time status information is available at centralstatus.sophos.com

Identity and authentication

• User authentication needed: No
• Access restrictions in management interfaces and support channels: Not required as users do not authenticate into ; Endpoint Protection functionality in Sophos Central
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users receive audit information on a regular basis
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: ISA Quality Services
• ISO/IEC 27001 accreditation date: 21/01/2018
• What the ISO/IEC 27001 doesn’t cover: Available on request
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: ISO 27001

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Available on request

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Undisclosed
• Vulnerability management type: Undisclosed
• Vulnerability management approach: Operational Security Measures are confidential
• Protective monitoring type: Undisclosed
• Protective monitoring approach: Operational Security Measures are confidential
• Incident management type: Undisclosed
• Incident management approach: Operational Security Measures are confidential

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Equal opportunity

  Equal opportunity

  At Planet IT, we champion a culture of inclusivity and equal opportunity, ensuring that every individual, regardless of their background, identity, or circumstance, has the chance to thrive and contribute their unique talents to our diverse community.

Pricing

• Price: £1 a user
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: There is no free version, just a time limited trial version which limits this product to 100 users for a 30 day period
• Link to free trial: A trial can be accessed at central.sophos.com

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at GCloud@planet-it.net. Tell them what format you need. It will help if you say what assistive technology you use.