Phaselaw

Phaselaw

Phaselaw is a software platform that helps organisations respond to Data Subject Access Requests (DSARs), Freedom of Information (FOI) requests, and other disclosure obligations. It reduces time, cost, and risk by automating document review, redaction, and disclosure workflows.

Features

• Automated redaction
• Automated deduplication of emails and documents
• Tools for filtering documents based on scope
• Online collaboration on document review
• Export as either a combined PDF or individual files
• Detailed audit logging

Benefits

• Reduce time associated with DSAR and FOI response
• Ensure response process is compliant and consistent
• Ensure redactions are securely applied
• Eliminate manual deduplication and filtering

• Education pricing available
• Free trial available

Service documents

• Pricing document

  ODT

• Service definition document

  ODT

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at josh@phaselab.co. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

730483214622244

Contact

Josh Schwartz
+1 773 633 3609
josh@phaselab.co

About the service

• Service categories:
  • Applications
    • Content workflow and management
      • EDiscovery and forensics
        • EDiscovery and forensics
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: No
• System requirements:
  • Modern standards-compliant web browser
  • Sufficient memory and processing capability to run modern web applications

User support

• Email or online ticketing support: Yes
• Support response times: As a company we pride ourselves on best-in-class support, including very fast response times.; ; Tickets marked by customers as urgent are escalated to our 24x7 on call team and are responded to within minutes, with a guaranteed response time of two hours.; ; Non-urgent tickets have a guaranteed response time of 24 hours but in practice are responded to within minutes as well.; ; These response times are the same off-hours and on weekends.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: No
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• AI chatbot: No
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: We have conducted web chat accessibility testing through a combination of internal testing and feedback from users who rely on assistive technologies.; ; Internally, our team has tested the web chat interface using common assistive technologies and accessibility features, including screen readers, keyboard-only navigation, and browser-level accessibility tools. This testing focuses on ensuring that core chat functionality is usable without a mouse, that focus order and tab navigation behave predictably, that interactive elements are properly labelled, and that chat messages and system notifications are announced clearly by screen readers.; ; In addition to internal testing, we have users who use assistive technologies as part of their normal workflows. We actively incorporate feedback from these users when accessibility issues are identified, and we treat such feedback as part of our ongoing product improvement process. Where issues are reported, we prioritise fixes that improve usability and alignment with recognised accessibility standards, including WCAG 2.2 AA.
• Onsite support: Yes
• Support levels: We currently provide a single, comprehensive support level to all customers at no additional cost.; ; This standard support level includes unlimited access to product support via email, ticketing, in-application chat during business hours, and in-office meetings as needed. Support requests are handled by our engineering-led support team, ensuring that technical issues are triaged and resolved by staff with direct knowledge of the platform’s architecture and operation.; ; Each customer is assigned a named Account Manager, who acts as the primary point of contact for service delivery, onboarding, and ongoing relationship management. In addition, customers have access to a dedicated Technical Point of Contact who fulfils the role of a Technical Account Manager / Cloud Support Engineer. This individual provides technical guidance on configuration, integrations, data ingestion, performance, and security, and works directly with the customer’s technical teams where required.; ; The support offering also includes unlimited virtual training sessions for administrators and end users, covering platform functionality, best practices, and new features.; ; There is no separate charge for this support level; all support services described above are included within the standard service price. As customer needs evolve, we review support arrangements to ensure they continue to meet operational and technical requirements.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We help users start using the service through a simple, structured onboarding process designed to minimise setup time and allow teams to become productive quickly. The service is intentionally easy to use, and most customers are able to begin using it within a single working day.; ; New customers receive an initial remote onboarding session that introduces the service, core features, and key workflows relevant to their use case. This session typically covers account setup, user access, and an end-to-end walkthrough of common tasks. It is typically scheduled on the first day of a customer's contract. Where required, additional sessions are provided to support configuration, integrations, or more advanced workflows.; ; We provide live online training via virtual sessions for both administrators and end users. Training is available on demand and can be repeated as needed, ensuring new users can be onboarded easily over time.; ; Comprehensive online user documentation is available to all users, including step-by-step guides, explanations of key concepts, and troubleshooting support. Documentation is maintained as the service evolves.; ; Onsite training is not usually required, but can be provided upon request.
• Service documentation: Yes
• Documentation formats: HTML
• Documentation accessibility standard: WCAG 2.2 AA
• End-of-contract data extraction: When a contract ends, users are able to extract their data in a structured and usable format.; ; Customers can export their data directly from the service using built-in export functionality. This includes all customer-provided data and associated outputs generated by the service. Customer-uploaded files can be exported in their native file format or exported in PDF. Other data can be exported in PDF or CSV.; ; Where required, we provide assistance during the contract exit period to support data extraction and validation. This support is included as part of the standard service and ensures customers are able to retrieve a complete and accurate copy of their data.; ; Following confirmation that data has been successfully extracted, customer data is securely deleted from our systems in line with our data retention and deletion policies, unless a longer retention period is required by law or agreed with the customer.; ; The data extraction and deletion process is designed to be straightforward and to minimise disruption, enabling customers to transition away from the service without vendor lock-in or undue technical dependency.
• End-of-contract process: At the end of the contract, customers retain full access to the service for the agreed contract term. Prior to termination, customers may export all of their data using the service’s built-in export functionality, with data provided in standard, open formats. We provide reasonable assistance during the contract exit period to support data extraction and validation at no additional cost.; ; Once the contract has ended and data export has been completed (or the exit period has expired), customer access to the service is disabled. Customer data is then securely deleted from our systems in accordance with our data retention and deletion policies, unless a longer retention period is required by law or expressly agreed with the customer.; ; The price of the contract includes access to the full service, standard support, onboarding, online training, user documentation, and data export at contract end. There are no mandatory additional charges.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• Description of service interface: Web UI
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: We have carried out interface accessibility testing through a combination of internal testing and engagement with users who rely on assistive technologies as part of their normal use of the service.; ; Internally, we test key user interfaces using common assistive technologies and accessibility features, including screen readers, keyboard-only navigation, and browser-based accessibility inspection tools. This testing focuses on ensuring that core workflows can be completed without a mouse, that focus order and navigation are logical and predictable, that interactive elements are correctly labelled, and that dynamic interface updates are presented in a way that is accessible to assistive technology users.; ; In addition to internal testing, the service is used by customers who use assistive technologies in real-world environments. We actively capture and respond to feedback from these users where accessibility issues are identified, and such feedback is fed into our product backlog and prioritised alongside functional and security improvements.; ; Accessibility testing is treated as an ongoing activity rather than a one-off exercise. As the user interface evolves, we re-test affected components to ensure continued usability for assistive technology users and alignment with recognised accessibility standards, including WCAG 2.2 AA.
• User support accessibility: WCAG 2.2 AA
• API: No
• Customisation available: No

Scaling

• Independence of resources: The service is designed to prevent demand from one customer affecting others. Each customer is provisioned as a separate tenant with isolated infrastructure resources, including application services and databases. This ensures workloads and data are fully segregated and eliminates “noisy neighbour” effects.; ; Within each tenant, services automatically scale in response to demand, allowing customers to handle internal usage spikes without impacting performance. The underlying cloud platform provides elastic capacity and continuous monitoring to maintain consistent availability and performance for all users.

Analytics

• Service usage metrics: Yes
• Metrics types: - Active users; - Volume of data uploaded and exported
• Reporting types:
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: The service provides self-service tools that allow authorised users to download their data in structured, commonly used formats. This includes customer-provided data and any outputs generated by the service. Exported data is provided in open formats to ensure it can be accessed without reliance on proprietary software.; ; Data exports can be initiated at any time during the contract term, including during the contract exit period. Exports are delivered securely, using authenticated access and secure download mechanisms.; ; Where required, we provide assistance for data export, verification, or clarification of export contents. This support is included as part of the standard service.
• Data export formats:
  • CSV
  • Other
• Other data export formats: PDF
• Data import formats:
  • CSV
  • Other
• Other data import formats: PDF

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We guarantee a service availability level of 99.5% uptime, measured on a monthly basis. Availability is calculated based on the total time the service interface is available for use, excluding planned maintenance that is notified to customers in advance.; ; If we fail to meet the guaranteed availability level in a given month, customers are eligible for service credits applied as a refund against future charges. The level of service credit depends on the availability achieved during the relevant period, as set out below:; ; 97% to 99.5% availability: 5% service credit; 95% to 97% availability: 10% service credit; Below 95% availability: 20% service credit; ; Service credits are applied proportionately and are intended to compensate customers where availability falls below the guaranteed level.
• Approach to resilience: Our service is designed for resilience at both the infrastructure and platform levels to ensure continuity of operations and protect against single points of failure.; ; We run across multiple independent Availability Zones (distinct datacentres with segregated power, network, and physical infrastructure). Services and data are replicated across these zones so that the platform remains operational even if one zone experiences an outage. Redundant compute, storage, and networking components are deployed to prevent disruption from hardware or facility issues.; ; Automated scaling and monitoring help detect and respond to component failures, while health checks and failover mechanisms ensure that traffic and workloads can be rerouted without service interruption. Regular backups and disaster recovery arrangements further protect customer data and enable restoration if required.; ; This multi-layered approach aligns with recognised resilience principles and is designed to minimise impact from infrastructure failures, maintain service continuity, and protect assets storing or processing customer data.
• Outage reporting: The service reports outages and service degradation through clear and timely customer communications.; ; We provide a public service status dashboard that shows the current operational status of the service and any active incidents, as well as historical uptime data. The dashboard is updated in real time and includes information on incidents, affected components, and progress updates until resolution. This allows users to independently check service availability at any time.; ; In the event of a service outage or significant degradation, we issue email notifications to affected customers. These alerts provide an overview of the issue, its impact, and updates as the incident is investigated and resolved. Follow-up communications are provided where appropriate to confirm restoration of service.; ; At present, outage information is communicated via the public status dashboard and email notifications. We do not provide a dedicated outage-reporting API. Customers are able to rely on the dashboard and email alerts as the primary mechanisms for receiving timely and accurate service status information.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels is restricted using layered access controls.; ; Administrative and management interfaces are protected by network-level controls, including VPN access, and strong authentication mechanisms. Authentication is enforced using single sign-on (SSO) with multi-factor authentication (MFA). Access is granted on a role-based basis and limited to authorised personnel only.; ; Support channels are similarly restricted, with access limited to authenticated users and authorised support staff.; ; Access rights are reviewed quarterly by senior staff to ensure they remain appropriate to job roles and responsibilities.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Software Security Code of Practice: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: SOC2 / SSAE-18
• Information security policies and processes: We operate a formal information security management framework supported by documented policies and defined operational processes. Our security controls are designed to align with recognised industry standards and are assessed as part of our SOC 2 compliance programme.; ; Our core policies include an Information Security Policy, Access Control Policy, Secure Development and Change Management processes, Incident Response procedures, Vulnerability Management processes, and Data Protection and Privacy policies. These policies define how information assets are protected, how access is granted and reviewed, how changes are managed, and how security incidents are identified, reported, and resolved.; ; Responsibility for information security and data protection sits with an assigned executive who has overall accountability for the organisation’s data protection posture. Currently this executive is our Chief Operating Officer. Security risks, incidents, and compliance matters are reported through this management structure and escalated where appropriate.; ; Compliance with policies is enforced through technical controls, role-based access, mandatory staff training, and periodic reviews. All employees are required to review and formally acknowledge relevant security policies at least annually. Policies and processes are reviewed regularly and updated as the service and regulatory environment evolve.

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: All application code and infrastructure configuration are managed as version-controlled code, providing a complete audit trail of components throughout their lifecycle. Changes are initiated via a tracked change or ticket, which documents the purpose and scope of the change.; ; Each change must pass automated testing, including security and dependency checks, and is subject to peer review and approval before deployment. Builds and deployments are automated to ensure consistency and prevent unauthorised changes.; ; Security impact is assessed as part of the review and testing process, with higher-risk changes requiring additional scrutiny before release.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: We operate a structured vulnerability management process to identify, assess, and remediate risks.; ; Threats are identified through automated vulnerability scanning of operating systems, containers, and dependencies, as well as first- and third-party penetration testing. We also monitor security advisories from our cloud provider and technology vendors.; ; Identified vulnerabilities are assessed using CVSS scoring and categorised as Critical, High, Medium, Low, or Informational. Remediation priorities and SLAs are defined based on this categorisation.; ; Patches and mitigations are deployed daily, with critical issues addressed as a priority. Remediation timelines are managed using a vulnerability management platform to ensure accountability and timely resolution
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: System, application, and audit logs are collected centrally and monitored for anomalous or suspicious activity that may indicate a compromise. Alerts are generated automatically based on predefined conditions and thresholds. Customers and staff may also report compromises via email.; ; When a potential compromise is identified, alerts are escalated immediately to the on-call engineering team, which operates 24x7. Incidents are handled in accordance with an established Incident Response Plan, including investigation, containment, remediation, and post-incident review.; ; Initial triage and response occur promptly upon alerting, with response times prioritised based on the severity and potential impact of the incident.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Post-quantum cryptography secure: Yes
• Incident management approach: We operate a defined incident management process supported by documented procedures and runbooks.; ; Pre-defined incident response processes are in place for common events, and runbooks are used to guide investigation, containment, and remediation. These processes are exercised and reviewed periodically.; ; Users can report incidents via our support portal, by email, or by contacting their account or support contact. Incidents may also be identified internally through monitoring and escalated to the response team.; ; We provide incident communications and reports to affected customers, including a description of the issue, impact, and remediation actions. Customers are notified within 48 hours unless otherwise agreed.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: We offer a one-month free trial that provides access to the full service, with data processing limited to up to 10GB. All core features are included. Ongoing use beyond the trial period requires a paid contract. Trial limits and timing can be adjusted by agreement to meet buyer needs.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 5%
• Between £250,000 and £500,000: 10%
• Between £500,001 and £1,000,000: 10%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 10%

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: Yes
• Any other security certifications: SOC2 Type II

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
  • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Introducing transparency to pay and reward processes
  • Working conditions which promote an inclusive working environment and promote retention and progression
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
  • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the issues affecting the development of new skills by target cohort
  • Understanding of issues relating to entering the contract workforce
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
  • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
  • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  ODT

• Service definition document

  ODT

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at josh@phaselab.co. Tell them what format you need. It will help if you say what assistive technology you use.