INTEGRATED BUSINESS SOFTWARE AND SOLUTIONS LIMITED
Integra Support and Maintenance
Integra is a fully integrated finance management solution, built upon a suite of best practice, business-process orientated software modules and configurable workflow to deliver digital transformation and improved business intelligence. Scalable through the cloud platform and module selection, the solution can be tailored to align to specific customer requirements
Features
- Proprietary IBSS Finance solution, full development, delivery and support
- Leading industry technology platform with comprehensive, fully integrated modular solution
- Complete control and analysis across your finance and procurement operations
- Comprehensive Business Intelligence and reporting suite
- Simple to use, user-defined graphical dashboard reporting, with transaction drill-down
- Definable multi-level workflow, delivering consistent, best practice business processes
- Definable scheduled automation deployment
- Secure, Cloud-hosted access anywhere for full multi-platform remote working
- Established, proven implementation method, enables seamless transition into operational service
- Access to Integra user group and sector-specific special interest groups
Benefits
- Consistent easy-to-use user interface across the end-to-end solution
- Advanced business analytics to better inform decision-making and future planning
- Scalable platform, allowing flexibility aligned to changes in your organisation
- Delivers continuous improvement of operational efficiency, reducing TCO
- Delivers single version of the truth, driving increased accountability
- Simple, seamless integration to third party systems to maximise ROI
- Templated solutions to enable accelerated deployment
- Interoperable, enabling unified Finance solutions platform across your organisation
- Long-standing heritage, consistently proven to enable customer outcomes
- Flexibility assuring ‘fit-for-future’ service and informing Integra strategic direction
Pricing
£17,379.37 a unit a year
Service documents
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Framework
G-Cloud 14
Service ID
7 3 0 5 6 5 0 4 0 1 3 5 5 2 8
Contact
INTEGRATED BUSINESS SOFTWARE AND SOLUTIONS LIMITED
Justin Taylor
Telephone: 07966199181
Email: justin.taylor@advt-group.com
Planning
- Planning service
- Yes
- How the planning service works
- As part of our cloud hosted service we will provide implementation and planning services to support our solutions. Our technical architects will work with you to define your requirements as per our solution and each enquiry will be costed using the SFIA rate card
- Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
- Integra Finance and Procurement Systems
Training
- Training service provided
- Yes
- How the training service works
- IBSS advocate a Train the Trainer approach with key staff being trained on the system during the implementation stage. These staff then cascade the necessary training to the various users within the organisation. In addition, training material is provided in electronic format, context sensitive help is available throughout the solution and when launched will produce help relevant to the screen on which the user invoked help. Field level tool tips can also be customised on a per implementation basis to be relevant to your organisation and policies. IBSS are happy to work with you to develop a training plan to meet your training requirements.
- Training is tied to specific services
- Yes
- Services the training service works with
- Integra Finance and Procurement System
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- As part of our cloud hosted service we will provide implementation and planning services to support our solutions. Our consultants will work with you to define your requirements as per our solution and each enquiry will be costed using the SFIA rate card
- Setup or migration service is for specific cloud services
- Yes
- List of supported services
- Integra Finance aAnd Procurement System
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- As part of the implementation program and to ensure a quality delivery, we work with our customers to perform user acceptance testing. This is done in conjunction with the customer to design quality assurance to the product delivered
Security testing
- Security services
- Yes
- Security services type
- Security design
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
-
As a hosted solution, we provide our Gold service level as default, which includes, full database management, a dedicated DBA, Real time database alerts, quarterly service review process, backup & recovery, service management, monthly statistics, real time system alerts & fix, access to system administrator (Mon - Fri: 09:00 - 17:30), security management, yearly product upgrade, cloud managed 'DR on demand' solution, point of time restore, annual DR test, DR management. A service delivery manager will be assigned to you that will provide you with updates, upgrades and patches to both the underlying infrastructure components as well as the Integra application itself, ensuring that the you will not need to be concerned with any of the technical operations of the solution. This gives our customers peace of mind when it comes to the upkeep and maintenance of the system.
We also provide Silver and Bronze Managed Services for non-hosted services
Service scope
- Service constraints
- There are no service constraints.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- The service desk operates Monday to Friday 09:00 – 17:30 (excluding English public holidays). Level | Initial Response time | Target Response Time P1 1 Hour 1 Day P2 4 Hours 2 Days P3 4 Hours 10 Days P4 4 Hours 20 Days 24 hour and weekend support can be provided at an extra cost.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- As a hosted solution, we provide our Gold service level as default, which includes, full database management, a dedicated DBA, Real time database alerts, quarterly service review process, backup & recovery, service management, monthly statistics, real time system alerts & fix, access to system administrator (Mon - Fri: 09:00 - 17:30), security management, yearly product upgrade, cloud managed 'DR on demand' solution, point of time restore, annual DR test, DR management. A service delivery manager will be assigned to you that will provide you with updates, upgrades and patches to both the underlying infrastructure components as well as the Integra application itself, ensuring that the you will not need to be concerned with any of the technical operations of the solution. This gives our customers peace of mind when it comes to the upkeep and maintenance of the system.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Security Clearance (SC)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Evova/BM Trada
- ISO/IEC 27001 accreditation date
- Since 2006
- What the ISO/IEC 27001 doesn’t cover
- All activity is covered and included in the certificate scope
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
Our approach to ESG -
We are committed to building a better tomorrow for our staff, customers and wider community through outstanding environmental sustainability performance.
Our vision is underpinned by five core principles:
1. Minimise our carbon emissions.
2. Reduce the environmental footprint of our operational endeavours.
3. Foster and sustain a proactive environmental sustainability ethos.
4. Cultivate sustainability initiatives.
5. Ensure environmental compliance and surpass regulatory standards.
To achieve this vision, we have a multi-step sustainability strategy, containing details of the overarching objectives, performance targets, key performance indicators and implementation mechanisms. It is continuously reviewed to ensure it is as strong as it can be. Our success also relies on effective engagement with staff, utilising and developing their skills, knowledge and understanding.
Reducing our Carbon Footprint -
The Majority of our staff are now Home based and unnecessary travel is minimised by the delivery of consultancy, training, and implementation services remotely, where appropriate. Reducing the amount of paper we generate is a key focus, and we use recycled paper - which we then recycle ourselves. We have also taken steps to recycle other materials such as plastics and cardboard. We comply with WEEE regulations and recycle our electrical items.
We have also made changes to our approach to visiting customers on-site. Where appropriate, training and consultancy can be provided virtually.
We are focused on our transition to a Cloud service company in order to provide a sustainable approach to hosting and reducing the costly or energy inefficient hardware.
Working from home is undoubtedly challenging and may have a negative impact on the wellbeing of our employees. We hosted a wide range of virtual communal events and coffee chats) to allow our staff to stay connected to each other and regularly have team meet ups.Tackling economic inequality
IBSS is committed to tackling economic inequality. We have recruitment processes which seek to eradicate biases that can perpetuate economic inequality.
Our commitment to tackling economic inequality is also exemplified in our pay reporting transparency. In addition to the legal requirements to produce a Gender Pay Gap Report, we to ensure accountability and so that we can take steps to address economic inequality.Equal opportunity
Cultivating a diverse workforce and inclusive culture is a priority for IBSS. Diversity of experience, age, race, ethnicity, culture, gender and sexual orientation provides a wide range of talent from entry level through to our leadership teams creating richer perspectives and a powerful frame of reference.
Not only is it right to recognise and celebrate differences, and ensure everyone has the opportunity to thrive.Wellbeing
We take wellbeing very seriously at IBSS, all employees have access to the following initiatives to promote wellbeing.
Establishing a Benefits hub for resources and partnering to offer discounts and classes for physical and mental wellness.
Organising virtual communal events to maintain employee connectivity and support mental wellbeing during remote work arrangements.
Pricing
- Price
- £17,379.37 a unit a year
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at justin.taylor@advt-group.com.
Tell them what format you need. It will help if you say what assistive technology you use.